https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842452#M7955 usb端口检查失败，故障编号OTQ83X-8AN8Q8-MFPX6K-8D4T03 Thu, 21 Sep 2017 08:25:11 GMT GodToon 2017-09-21T08:25:11Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842112#M7915 惠普暗影精灵2 i56300HQ那一版，电脑用搜狗高速浏览器看直播或视频时经常卡死，之后就毫无反应，画面定格，有时候不看浏览器也卡死机。而且用了不到半年突然usb口检测不到鼠标，鼠标插上毫无反应，没办法只能插别的usb接口。 Thu, 21 Sep 2017 04:41:13 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842112#M7915 GodToon 2017-09-21T04:41:13Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842121#M7916 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/105053">@GodToon</a> 已写：<BR />惠普暗影精灵2 i56300HQ那一版，电脑用搜狗高速浏览器看直播或视频时经常卡死，之后就毫无反应，画面定格，有时候不看浏览器也卡死机。而且用了不到半年突然usb口检测不到鼠标，鼠标插上毫无反应，没办法只能插别的usb接口。<HR /></BLOCKQUOTE><P>如果有其中一个USB检测不到鼠标也检测不到其它USB设备，那么优先建议联系惠普金牌服务中心检测硬件。</P><P>&nbsp;</P><P>浏览器的问题如果使用IE或其它浏览器是否正常？</P> Thu, 21 Sep 2017 04:44:09 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842121#M7916 托卢 2017-09-21T04:44:09Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842124#M7917 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/105053">@GodToon</a> 已写：<BR />惠普暗影精灵2 i56300HQ那一版，电脑用搜狗高速浏览器看直播或视频时经常卡死，之后就毫无反应，画面定格，有时候不看浏览器也卡死机。而且用了不到半年突然usb口检测不到鼠标，鼠标插上毫无反应，没办法只能插别的usb接口。<HR /></BLOCKQUOTE><P>换其他浏览器是否正常？</P><P>&nbsp;</P><P>换个浏览器如果正常，可能是浏览器的原因早。</P><P>&nbsp;</P><P>USB接口如果不好用的话，进入BIOS界面试下，如果依旧无效，恢复BIOS默认设置，如果依旧不行，需要送修服务中心检测硬件了</P> Thu, 21 Sep 2017 04:45:38 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842124#M7917 坏坏的笑 2017-09-21T04:45:38Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842452#M7955 usb端口检查失败，故障编号OTQ83X-8AN8Q8-MFPX6K-8D4T03 Thu, 21 Sep 2017 08:25:11 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842452#M7955 GodToon 2017-09-21T08:25:11Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842460#M7956 <P>故障编号是不是那位写错,这边没有查询到</P><P>或者提供一下故障编号的图片</P> Thu, 21 Sep 2017 08:30:09 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842460#M7956 Smart-baby 2017-09-21T08:30:09Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842461#M7957 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/105053">@GodToon</a> 已写：<BR />usb端口检查失败，故障编号OTQ83X-8AN8Q8-MFPX6K-8D4T03<HR /></BLOCKQUOTE><P>尽快联系您当地的惠普金牌服务中心处理。</P><P>&nbsp;</P><P>服务中心地址和电话：<A href="http://www.hp.com.cn/asc" target="_blank">www.hp.com.cn/asc</A></P><P>&nbsp;</P> Thu, 21 Sep 2017 08:30:27 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842461#M7957 托卢 2017-09-21T08:30:27Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842463#M7958 <P>不过已经有故障编号了,也可以直接联系维修站检测维修了</P> Thu, 21 Sep 2017 08:31:17 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842463#M7958 Smart-baby 2017-09-21T08:31:17Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842466#M7959 <P>检测报错<SPAN>OTQ83X-8AN8Q8-MFPX6K-8D4T03</SPAN></P><P>&nbsp;</P><P>这个是硬件故障，尽快联系当地服务中心吧</P><P><A href="http://support.hp.com/cn-zh/document/c04570895" target="_self">http://support.hp.com/cn-zh/document/c04570895</A></P><P>&nbsp;</P> Thu, 21 Sep 2017 08:32:57 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842466#M7959 坏坏的笑 2017-09-21T08:32:57Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842470#M7960 <P>"<SPAN>OTQ83X-8AN8Q8-MFPX6K-8D4T03</SPAN>",把第一位字母o改成数字0就查到了,是UBS故障,联系维修站吧</P><P>维修中心查询方式:<BR /><A href="http://support.hp.com/cn-zh/document/c04570895" target="_blank">http://support.hp.com/cn-zh/document/c04570895</A></P> Thu, 21 Sep 2017 08:35:20 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842470#M7960 Smart-baby 2017-09-21T08:35:20Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842480#M7961 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG20170921162721.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/24596i45ACDB3769F612AC/image-size/large?v=v2&amp;px=999" role="button" title="IMG20170921162721.jpg" alt="IMG20170921162721.jpg" /></span></P> Thu, 21 Sep 2017 08:39:54 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842480#M7961 GodToon 2017-09-21T08:39:54Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842484#M7962 <P>故障代码第一位是数字0,已经发现了</P><P>尽快联系维修站吧</P> Thu, 21 Sep 2017 08:42:34 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842484#M7962 Smart-baby 2017-09-21T08:42:34Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842486#M7963 <P>报错指向<SPAN>Includes</SPAN><SPAN>GPS, HUB, Modem, Network Card, Network Drive, PCI Card, PCMCIA, Switch, USB</SPAN></P><P>&nbsp;</P><P>送修服务中心吧</P> Thu, 21 Sep 2017 08:43:29 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842486#M7963 坏坏的笑 2017-09-21T08:43:29Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842491#M7964 那我这个电脑几乎每天都死机是怎么回事。就是画面定格，鼠标不动，键盘无效，只能开机键重启。一般是全屏的时候出问题，玩游戏或者看视频 Thu, 21 Sep 2017 08:46:12 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842491#M7964 GodToon 2017-09-21T08:46:12Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842496#M7965 <P>死机的原因，有可能是系统，驱动，内存，硬盘和主板</P><P>&nbsp;</P><P>既然楼主的USB有报错，需要维修，不如一起带到服务中心检测，是否是因为主板造成的卡顿和死机</P> Thu, 21 Sep 2017 08:48:27 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-shang-wang-yi-si-ji/m-p/842496#M7965 坏坏的笑 2017-09-21T08:48:27Z