https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9-dian-nao-lan-ping-si-ji/m-p/1247883#M83022 <P>问题：蓝屏死机</P><P>描述：新机，购买三周后已经售后送检一次，经检测：软件/硬件无问题，随后以防万一重装系统，送回后，还是蓝屏，基本每天都有。</P><P>检查日志，启动时有报错日志&lt;警告/错误&gt;，蓝屏时间段没有报错日志</P><P>PS：今天早上7点多打开使用，到20:55分，中间无任何更新/重启，第一次蓝屏在20：56分；随后到帖子发布，再次蓝屏死机三次，没救了</P><P>以下是启动时的报错日志，</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 677px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95159i350D72D4669767B2/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 781px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95161i9F0C33C2DA107240/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95160i8C4A161372933774/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95162iF67CC4E7FB7FC5F9/image-size/large?v=v2&amp;px=999" role="button" title="4.png" alt="4.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95163iFB4712DFC6711365/image-size/large?v=v2&amp;px=999" role="button" title="5.png" alt="5.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95164iD15D7F5C273A6DDF/image-size/large?v=v2&amp;px=999" role="button" title="6.png" alt="6.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95165i3E944B1BDBAA423C/image-size/large?v=v2&amp;px=999" role="button" title="7.png" alt="7.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="8.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95166i9E3499F5025A3947/image-size/large?v=v2&amp;px=999" role="button" title="8.png" alt="8.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95167i87F79D1B740A1529/image-size/large?v=v2&amp;px=999" role="button" title="9.png" alt="9.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="10.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95168i35F5B09C3A2D7FAD/image-size/large?v=v2&amp;px=999" role="button" title="10.png" alt="10.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="11.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95169iB27499D410E24F9D/image-size/large?v=v2&amp;px=999" role="button" title="11.png" alt="11.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="12.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95170i62FDEDFA792C4A55/image-size/large?v=v2&amp;px=999" role="button" title="12.png" alt="12.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="13.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95171i6CEB167C28301F22/image-size/large?v=v2&amp;px=999" role="button" title="13.png" alt="13.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="15.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95172i48E86DDDD6574801/image-size/large?v=v2&amp;px=999" role="button" title="15.png" alt="15.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="16.png" style="width: 778px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95173iE48E6C8EDF20831F/image-size/large?v=v2&amp;px=999" role="button" title="16.png" alt="16.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 12 Aug 2023 14:09:57 GMT 暗影精灵9-230629 2023-08-12T14:09:57Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9-dian-nao-lan-ping-si-ji/m-p/1247883#M83022 <P>问题：蓝屏死机</P><P>描述：新机，购买三周后已经售后送检一次，经检测：软件/硬件无问题，随后以防万一重装系统，送回后，还是蓝屏，基本每天都有。</P><P>检查日志，启动时有报错日志&lt;警告/错误&gt;，蓝屏时间段没有报错日志</P><P>PS：今天早上7点多打开使用，到20:55分，中间无任何更新/重启，第一次蓝屏在20：56分；随后到帖子发布，再次蓝屏死机三次，没救了</P><P>以下是启动时的报错日志，</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 677px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95159i350D72D4669767B2/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 781px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95161i9F0C33C2DA107240/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95160i8C4A161372933774/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95162iF67CC4E7FB7FC5F9/image-size/large?v=v2&amp;px=999" role="button" title="4.png" alt="4.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95163iFB4712DFC6711365/image-size/large?v=v2&amp;px=999" role="button" title="5.png" alt="5.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95164iD15D7F5C273A6DDF/image-size/large?v=v2&amp;px=999" role="button" title="6.png" alt="6.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95165i3E944B1BDBAA423C/image-size/large?v=v2&amp;px=999" role="button" title="7.png" alt="7.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="8.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95166i9E3499F5025A3947/image-size/large?v=v2&amp;px=999" role="button" title="8.png" alt="8.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95167i87F79D1B740A1529/image-size/large?v=v2&amp;px=999" role="button" title="9.png" alt="9.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="10.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95168i35F5B09C3A2D7FAD/image-size/large?v=v2&amp;px=999" role="button" title="10.png" alt="10.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="11.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95169iB27499D410E24F9D/image-size/large?v=v2&amp;px=999" role="button" title="11.png" alt="11.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="12.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95170i62FDEDFA792C4A55/image-size/large?v=v2&amp;px=999" role="button" title="12.png" alt="12.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="13.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95171i6CEB167C28301F22/image-size/large?v=v2&amp;px=999" role="button" title="13.png" alt="13.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="15.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95172i48E86DDDD6574801/image-size/large?v=v2&amp;px=999" role="button" title="15.png" alt="15.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="16.png" style="width: 778px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95173iE48E6C8EDF20831F/image-size/large?v=v2&amp;px=999" role="button" title="16.png" alt="16.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 12 Aug 2023 14:09:57 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9-dian-nao-lan-ping-si-ji/m-p/1247883#M83022 暗影精灵9-230629 2023-08-12T14:09:57Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9-dian-nao-lan-ping-si-ji/m-p/1247889#M83023 <P><STRONG>1、用系统睡眠来检查两条内存的兼容性，睡眠时间越长越能看出问题（例如：24小时以上）如果能够唤醒，说明内存没有问题，如果不能唤醒或者出现桌面蓝屏，说明内存肯定有不兼容问题。还可以使用《HP PC Hardware Diagnostics Windows 》进入UEFI模式检查内存；</STRONG></P><P><STRONG>2、用“DDU显卡驱动卸载工具”卸载显卡驱动，然后使用《HP PC Hardware Diagnostics Windows 》自动搜索为你的笔记本安装显卡驱动；</STRONG></P><P><STRONG>3、升级主板BIOS到最新版本，下面这个是惠普工程师发的最新F.11版123网盘下载地址：</STRONG></P><P><STRONG><A href="https://www.123pan.com/s/m63cVv-j8Wph.html" target="_blank" rel="noopener">https://www.123pan.com/s/m63cVv-j8Wph.html</A></STRONG></P><P><STRONG>4、用Windows Update打完系统所有补丁（包括安全补丁、功能性补丁和驱动补丁）。</STRONG></P> Sat, 12 Aug 2023 16:28:07 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9-dian-nao-lan-ping-si-ji/m-p/1247889#M83023 潇湘祥云 2023-08-12T16:28:07Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9-dian-nao-lan-ping-si-ji/m-p/1248038#M83046 <P>感谢帮助，测试反馈如下</P><P>方法1：睡眠测试了8小时，电脑发烫自动关机；UEFI模式下检查无问题</P><P>方法2：显卡卸载重启后，自动安装上去了</P><P>方法3：已更新</P><P>方法4：已更新</P><P>看这几天的使用情况如何</P><P>&nbsp;</P> Mon, 14 Aug 2023 02:13:03 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9-dian-nao-lan-ping-si-ji/m-p/1248038#M83046 暗影精灵9-230629 2023-08-14T02:13:03Z