https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266390#M85403 <P>测试完了假如得到了错误代码，就要根据错误代码来执行相关操作吗</P> Sat, 02 Dec 2023 11:34:07 GMT 菊地凛子 2023-12-02T11:34:07Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266311#M85396 <P>我的暗影精灵8Pro在12月1号23.21分结束了一切工作后关闭了wps和edge浏览器刚想点关机就无缘无故蓝屏重启了，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-12-01 232931.png" style="width: 528px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100033iAE32704BDA59982A/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-12-01 232931.png" alt="屏幕截图 2023-12-01 232931.png" /></span>图片大概就是这样<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图(193).png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100034iC8A5A02CF509A1F8/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图(193).png" alt="屏幕截图(193).png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图(194).png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100035i3AA6D2D11879E745/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图(194).png" alt="屏幕截图(194).png" /></span>这两个月（10.1-12.1）已经5次了，怎么解决，要不要走售后，网上说按照<A href="https://zhidao.baidu.com/question/2143480983373324308.html#:~:text=%E7%94%B5%E8%84%91%E6%8F%90%E7%A4%BA%EF%BC%9A%E2%80%9C%E4%BD%A0%E7%9A%84%E7%94%B5%E8%84%91%E9%81%87%E5%88%B0%E9%97%AE%E9%A2%98%EF%BC%8C%E9%9C%80%E8%A6%81%E9%87%8D%E6%96%B0%E5%90%AF%E5%8A%A8%E3%80%82%20%E2%80%9D%E6%98%AF%E5%9B%A0%E4%B8%BA%E7%94%B5%E8%84%91%E7%9A%84%E7%B3%BB%E7%BB%9F%E5%87%BA%E7%8E%B0%E6%AF%94%E8%BE%83%E4%B8%A5%E9%87%8D%E7%9A%84%E9%94%99%E8%AF%AF%E3%80%82,%E4%BF%AE%E6%AD%A3%E9%94%99%E8%AF%AF%E7%9A%84%E6%AD%A5%E9%AA%A4%E4%B8%BA%EF%BC%9A%20%E4%B8%80%E3%80%81%E9%A6%96%E5%85%88%E5%9C%A8%E6%A1%8C%E9%9D%A2%E5%90%8C%E6%97%B6%E6%8C%89%E4%B8%8B%E9%94%AE%E7%9B%98%E5%BF%AB%E6%8D%B7%E7%BB%84%E5%90%88%E9%94%AE%E2%80%9Cwin%2BR%E2%80%9D%E8%B0%83%E5%87%BA%E2%80%9C%E8%BF%90%E8%A1%8C%E2%80%9D%E7%AA%97%E5%8F%A3%EF%BC%8C%E7%84%B6%E5%90%8E%E5%9C%A8%E8%BF%90%E8%A1%8C%E7%AA%97%E5%8F%A3%E7%9A%84%E6%90%9C%E7%B4%A2%E6%A1%86%E5%86%85%E8%BE%93%E5%85%A5%E2%80%9Cmsconfig%E2%80%9D%E7%82%B9%E5%87%BB%E7%A1%AE%E5%AE%9A%E6%8C%89%E9%92%AE%E3%80%82%20%E4%BA%8C%E3%80%81%E7%82%B9%E5%87%BB%E7%A1%AE%E5%AE%9A%E5%90%8E%EF%BC%8C%E5%9C%A8%E2%80%9C%E7%B3%BB%E7%BB%9F%E9%85%8D%E7%BD%AE%E2%80%9D%E9%A1%B5%E9%9D%A2%E9%80%89%E6%8B%A9%E4%B8%8A%E6%96%B9%E7%9A%84%E5%B8%B8%E8%A7%84%E9%80%89%E9%A1%B9%E5%8D%A1%EF%BC%8C%E7%82%B9%E5%87%BB%E5%B8%B8%E8%A7%84%E9%80%89%E9%A1%B9%E5%8D%A1%E4%B8%8B%E6%96%B9%E7%9A%84%E2%80%9C%E6%9C%89%E9%80%89%E6%8B%A9%E7%9A%84%E5%90%AF%E5%8A%A8%E2%80%9D%EF%BC%8C%E7%84%B6%E5%90%8E%E5%9C%A8%E4%B8%8B%E6%96%B9%E7%82%B9%E5%87%BB%E9%80%89%E6%8B%A9%E2%80%9C%E5%8A%A0%E8%BD%BD%E7%B3%BB%E7%BB%9F%E6%9C%8D%E5%8A%A1%E2%80%9C%E3%80%82" target="_blank">电脑总是提示遇到问题需要重新启动。是怎么回事？_百度知道 (baidu.com)</A>这样子来操作</P> Fri, 01 Dec 2023 15:55:18 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266311#M85396 菊地凛子 2023-12-01T15:55:18Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266367#M85399 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>有没有自己添加</SPAN><SPAN>、</SPAN><SPAN>升级</SPAN><SPAN>、改造</SPAN><SPAN>内部硬件</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">机器平时外接什么设备，除了电源</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">如果有，还原最初的硬件，除了电源，其他外部设备都不接</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">如果都没有</P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">先看机器是否长时间运行测试无异常，判断有没有存在硬件故障。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入白色背景画面HP PC Hardware Diagnostics UEFI。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入的如果不是白色背景，要重新下载安装UEFI诊断工具。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://h30318.www3.hp.com/pub/softpaq/sp144501-145000/sp144997.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp144501-145000/sp144997.exe</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">没有操作系统，用其他电脑下载运行工具，制作安装到USB，安装过程有选择的选项。故障机接USB开机按F2。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">白色背景菜单中选择-系统测试-广泛测试-循环运行直到出现错误。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">建议晚上休息前，不用机器的时候进行，跑一晚上。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开始进行之后可以不用管电脑放一边。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">了解更多</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试</A></P> Sat, 02 Dec 2023 07:54:10 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266367#M85399 y2kim 2023-12-02T07:54:10Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266386#M85401 <P>内部硬件没有添加或者升级，除了电源还连接网线和扩展坞，扩展坞连接外接键盘</P> Sat, 02 Dec 2023 11:01:36 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266386#M85401 菊地凛子 2023-12-02T11:01:36Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266389#M85402 <P>蓝屏信息显示memory management</P> <P>内存相关</P> <P>F2测试选择组件测试，内存，循环直到出现错误</P> <P>&nbsp;</P> <P>不做测试就去服务中心</P> Sat, 02 Dec 2023 11:25:58 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266389#M85402 y2kim 2023-12-02T11:25:58Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266390#M85403 <P>测试完了假如得到了错误代码，就要根据错误代码来执行相关操作吗</P> Sat, 02 Dec 2023 11:34:07 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266390#M85403 菊地凛子 2023-12-02T11:34:07Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266394#M85406 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/290374">@菊地凛子</a>&nbsp; 已写:<BR /> <P>测试完了假如得到了错误代码，就要根据错误代码来执行相关操作吗</P> <HR /></BLOCKQUOTE> <P>内存是原厂的，原厂保修</P> <P>内存是自己加的，自己找内存厂家保修</P> Sat, 02 Dec 2023 11:49:30 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266394#M85406 y2kim 2023-12-02T11:49:30Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266413#M85411 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20231202_210048_com.android.browser.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100052i2C3A08E2039593F9/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20231202_210048_com.android.browser.png" alt="Screenshot_20231202_210048_com.android.browser.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20231202_210308.jpg.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100053iB8AA0FC821122C89/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20231202_210308.jpg.jpeg" alt="IMG_20231202_210308.jpg.jpeg" /></span>大概是硬盘的问题</P> Sat, 02 Dec 2023 13:05:50 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-lan-ping/m-p/1266413#M85411 菊地凛子 2023-12-02T13:05:50Z