https://h30471.www3.hp.com/t5/you-xi-ben/tu-ran-fa-xian-wo-de-dian-nao-de-lu-yin-ji-she-xiang-tou-wu-fa-zheng-chang-gong-zuo-xu-yao-gong-cheng-shi-xie-zhu/m-p/1267943#M85573 <P>本人笔记本型号：ZBOOK 15V G5 产品编号：7PA09AV 序列号;<SPAN>【涉及个人信息安全，已隐藏】系统：windows11 23H2 出现问题：自带的摄像头及录音无法正常工作，外放声音没问题，不确定是什么原因导致，希望工程师协助处理</SPAN></P> Fri, 22 Dec 2023 06:39:02 GMT simon0000 2023-12-22T06:39:02Z https://h30471.www3.hp.com/t5/you-xi-ben/tu-ran-fa-xian-wo-de-dian-nao-de-lu-yin-ji-she-xiang-tou-wu-fa-zheng-chang-gong-zuo-xu-yao-gong-cheng-shi-xie-zhu/m-p/1267943#M85573 <P>本人笔记本型号：ZBOOK 15V G5 产品编号：7PA09AV 序列号;<SPAN>【涉及个人信息安全，已隐藏】系统：windows11 23H2 出现问题：自带的摄像头及录音无法正常工作，外放声音没问题，不确定是什么原因导致，希望工程师协助处理</SPAN></P> Fri, 22 Dec 2023 06:39:02 GMT https://h30471.www3.hp.com/t5/you-xi-ben/tu-ran-fa-xian-wo-de-dian-nao-de-lu-yin-ji-she-xiang-tou-wu-fa-zheng-chang-gong-zuo-xu-yao-gong-cheng-shi-xie-zhu/m-p/1267943#M85573 simon0000 2023-12-22T06:39:02Z https://h30471.www3.hp.com/t5/you-xi-ben/tu-ran-fa-xian-wo-de-dian-nao-de-lu-yin-ji-she-xiang-tou-wu-fa-zheng-chang-gong-zuo-xu-yao-gong-cheng-shi-xie-zhu/m-p/1267986#M85586 <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>建议用下面的工具联网检查更新。</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)下载</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.11.exe" target="_blank">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.11.exe</A></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>大概过程</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>安装软件后会自动打开，点分析，然后等结果</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>点推荐</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1702429258216.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100426i8818331306004C2F/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1702429258216.png" alt="_0-1702429258216.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>然后勾选关键和推荐更新，点蓝色download按钮</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1702429258217.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100427i0B635FFDCBE7CF89/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1702429258217.png" alt="_1-1702429258217.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>选择提取文件并安装，点蓝色按钮开始</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1702429258220.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100429iA70A1634BA5D18BA/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1702429258220.png" alt="_2-1702429258220.png" /></span></P> <P>&nbsp;</P> Wed, 13 Dec 2023 01:01:35 GMT https://h30471.www3.hp.com/t5/you-xi-ben/tu-ran-fa-xian-wo-de-dian-nao-de-lu-yin-ji-she-xiang-tou-wu-fa-zheng-chang-gong-zuo-xu-yao-gong-cheng-shi-xie-zhu/m-p/1267986#M85586 坏坏的笑 2023-12-13T01:01:35Z https://h30471.www3.hp.com/t5/you-xi-ben/tu-ran-fa-xian-wo-de-dian-nao-de-lu-yin-ji-she-xiang-tou-wu-fa-zheng-chang-gong-zuo-xu-yao-gong-cheng-shi-xie-zhu/m-p/1268377#M85630 <P>感谢你的解答，但是我的界面跟你描述的不太一样，我的点了“分析”后有弹窗，（此平台848B和操作系统windows11专业版，版本23h2组合目前不受支持，HPIA是否应该使用未经过此组合的测试……）点了“是”后 扫描，推荐那里只有“无”没有其他东西</P> Thu, 14 Dec 2023 17:04:22 GMT https://h30471.www3.hp.com/t5/you-xi-ben/tu-ran-fa-xian-wo-de-dian-nao-de-lu-yin-ji-she-xiang-tou-wu-fa-zheng-chang-gong-zuo-xu-yao-gong-cheng-shi-xie-zhu/m-p/1268377#M85630 simon0000 2023-12-14T17:04:22Z https://h30471.www3.hp.com/t5/you-xi-ben/tu-ran-fa-xian-wo-de-dian-nao-de-lu-yin-ji-she-xiang-tou-wu-fa-zheng-chang-gong-zuo-xu-yao-gong-cheng-shi-xie-zhu/m-p/1268382#M85632 <P>此机型发布较早，官方没有匹配Win11的驱动，楼主遇到的问题，大概率还是驱动方面的原因。</P> <P>&nbsp;</P> <P>如果想稳定运行，可以安装Win10系统，官网有对应驱动，HPIA软件也没有针对此机型Win11系统的相关驱动。</P> <P>&nbsp;</P> <P>也可以回退Win11版本，看下上一个版本摄像头使用是否正常。</P> Fri, 15 Dec 2023 01:02:15 GMT https://h30471.www3.hp.com/t5/you-xi-ben/tu-ran-fa-xian-wo-de-dian-nao-de-lu-yin-ji-she-xiang-tou-wu-fa-zheng-chang-gong-zuo-xu-yao-gong-cheng-shi-xie-zhu/m-p/1268382#M85632 坏坏的笑 2023-12-15T01:02:15Z