https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303189#M88490 <P>并非过热，如果是过热，会发生关机之后无法开机的情况，但是这个问题出现后可以立刻开机。我开机以后，立刻进入游戏，进行加载，过半分钟到一分钟后，发生黑屏关机的现象。</P> Mon, 05 Aug 2024 08:30:03 GMT 狐离 2024-08-05T08:30:03Z https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303060#M88485 <P>电脑配置</P><P>显卡：2070super</P><P>CPU：I7-10750H</P><P>内存：原厂16GB</P><P>硬盘：原厂1TB固态+西数蓝盘固态1TB+西数蓝盘机械1TB</P><P>&nbsp; 在打艾尔登法环的时候，在游戏界面是没有问题的，但是已进入加载就直接黑屏关机了，偶尔会发生卡死和黑屏但是电源键亮着的情况，使命召唤14也是进入游戏加载后就关机，战争雷霆进入车库过一段时间要么卡死要么黑屏关机。</P><P>&nbsp; 在清理C盘空间以后，使命召唤，只狼等游戏都可以正常进入，但是战争雷霆依然存在黑屏关机和死机的情况，英雄联盟可以正常游玩。</P><P>故障视频链接：<A href="https://b23.tv/ldqnj0q" target="_blank">https://b23.tv/ldqnj0q</A></P> Sun, 04 Aug 2024 16:24:03 GMT https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303060#M88485 狐离 2024-08-04T16:24:03Z https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303182#M88487 <P>有可能存在发热失控</P> Mon, 05 Aug 2024 08:14:18 GMT https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303182#M88487 y2kim 2024-08-05T08:14:18Z https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303189#M88490 <P>并非过热，如果是过热，会发生关机之后无法开机的情况，但是这个问题出现后可以立刻开机。我开机以后，立刻进入游戏，进行加载，过半分钟到一分钟后，发生黑屏关机的现象。</P> Mon, 05 Aug 2024 08:30:03 GMT https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303189#M88490 狐离 2024-08-05T08:30:03Z https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303227#M88502 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">看机器是否长时间运行测试无异常，判断有没有存在硬件故障。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入白色背景画面HP PC Hardware Diagnostics UEFI。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入的如果不是白色背景，要重新下载安装UEFI诊断工具。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://h30318.www3.hp.com/pub/softpaq/sp153001-153500/sp153483.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp153001-153500/sp153483.exe</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">没有操作系统，用其他电脑下载运行工具，制作安装到USB，安装过程有选择的选项。故障机接USB开机按F2。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">白色背景菜单中选择-系统测试-广泛测试-循环运行直到出现错误。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">建议晚上休息前，不用机器的时候进行，跑一晚上。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开始进行之后可以不用管电脑放一边。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">了解更多</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试</A></P> Mon, 05 Aug 2024 14:03:19 GMT https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303227#M88502 y2kim 2024-08-05T14:03:19Z https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303241#M88506 <P>我运行了9个小时，重复检查了两次，仍然没有发生任何报错</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240806_074128.jpg" style="width: 1176px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110048i202ED4F219F22864/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240806_074128.jpg" alt="Screenshot_20240806_074128.jpg" /></span></P><P> </P> Mon, 05 Aug 2024 23:41:48 GMT https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303241#M88506 狐离 2024-08-05T23:41:48Z https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303308#M88507 <P>补充 </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240806_124845.jpg" style="width: 1176px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110071iD52917AD1978B5BF/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240806_124845.jpg" alt="Screenshot_20240806_124845.jpg" /></span></P> Tue, 06 Aug 2024 04:49:29 GMT https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1303308#M88507 狐离 2024-08-06T04:49:29Z https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1304027#M88586 <P>只留一个固态，做一个原厂系统测试</P> <P><A href="https://h30471.www3.hp.com/t5/you-xi-chan-pin-zhi-shi-ku/ji-shu-fen-xiang-hui-pu-dian-nao-shi-yongHP-Cloud-Recovery-Tool-jia-yong-zhi-zuo-hui-fuU-pan-an-zhuang-yu-zhuang-xi-tong/ta-p/1226587" target="_blank">【技术分享】惠普电脑使用HP Cloud Recovery Tool（家用）制作恢复U盘（安装预装系... - 惠普支持社区 - 1226587</A></P> Mon, 12 Aug 2024 07:28:06 GMT https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1304027#M88586 y2kim 2024-08-12T07:28:06Z https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1304062#M88590 <P>尝试在游戏中修改一下，看看是否有如下设置</P> <P><SPAN>游戏内设置——图形——图形接口——更改</SPAN><SPAN>DirectX 11</SPAN><SPAN>——应用确定重启游戏</SPAN></P> <DIV id="tinyMceEditorDannywu_0" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Dannywu_1-1723458133481.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110275iA209D24C05A8259C/image-size/medium?v=v2&amp;px=400" role="button" title="Dannywu_1-1723458133481.png" alt="Dannywu_1-1723458133481.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 12 Aug 2024 10:22:41 GMT https://h30471.www3.hp.com/t5/you-xi-ben/jin-ru-you-xi-jie-mian-jia-zai-you-xi-hou-hei-ping-guan-ji/m-p/1304062#M88590 Danny-wu 2024-08-12T10:22:41Z