https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9lan-ping-wen-ti-dai-ma-unexpected-store-exception-qie-wu-fa-sheng-cheng-lan-ping-wen-jian/m-p/1305938#M88771 <P>有条件就再找一个固态，替换一下这个后加的固态观察一段时间看看</P> Sat, 24 Aug 2024 09:32:30 GMT y2kim 2024-08-24T09:32:30Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9lan-ping-wen-ti-dai-ma-unexpected-store-exception-qie-wu-fa-sheng-cheng-lan-ping-wen-jian/m-p/1305883#M88759 <P>如题，</P><P>暗影精灵9 每个月至少2次蓝屏</P><P>蓝屏代码是 unexpected store exception&nbsp;</P><P>且无法在minidump文件夹下生成蓝屏文件。</P><P>蓝屏后信息收集进度永远是0%<BR />但通过长按电源键强制重启之后可以正常进入系统。</P><P>蓝屏条件：随机，有时是游戏打一半，有时是看视频，有时是在用EXCEL做表。</P><P>已经重装过系统，问题并没有解决。</P><P>用系统自带的硬盘检测显示硬盘没问题，迷茫。<BR />可能问题在内存条？但内存条故障会导致蓝屏信息收集0%吗？<BR />麻烦有碰过相同问题的朋友和大佬帮帮，都不敢用这电脑办公了，干一半来个蓝屏直接白干QAQ</P> Fri, 23 Aug 2024 14:10:49 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9lan-ping-wen-ti-dai-ma-unexpected-store-exception-qie-wu-fa-sheng-cheng-lan-ping-wen-jian/m-p/1305883#M88759 moyuren5 2024-08-23T14:10:49Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9lan-ping-wen-ti-dai-ma-unexpected-store-exception-qie-wu-fa-sheng-cheng-lan-ping-wen-jian/m-p/1305889#M88762 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>有没有自己添加</SPAN><SPAN>、</SPAN><SPAN>升级</SPAN><SPAN>、改造</SPAN><SPAN>内部硬件</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">机器平时外接什么设备，除了电源</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">如果有，还原最初的硬件，除了电源，其他外部设备都不接</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">如果都没有</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">先看机器是否长时间运行测试无异常，判断有没有存在硬件故障。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入白色背景画面HP PC Hardware Diagnostics UEFI。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入的如果不是白色背景，要重新下载安装UEFI诊断工具。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://h30318.www3.hp.com/pub/softpaq/sp153001-153500/sp153483.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp153001-153500/sp153483.exe</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">没有操作系统，用其他电脑下载运行工具，制作安装到USB，安装过程有选择的选项。故障机接USB开机按F2。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">白色背景菜单中选择-系统测试-广泛测试-循环运行直到出现错误。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">建议晚上休息前，不用机器的时候进行，跑一晚上。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开始进行之后可以不用管电脑放一边。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">了解更多</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试</A></P> Fri, 23 Aug 2024 14:44:02 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9lan-ping-wen-ti-dai-ma-unexpected-store-exception-qie-wu-fa-sheng-cheng-lan-ping-wen-jian/m-p/1305889#M88762 y2kim 2024-08-23T14:44:02Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9lan-ping-wen-ti-dai-ma-unexpected-store-exception-qie-wu-fa-sheng-cheng-lan-ping-wen-jian/m-p/1305907#M88766 <P>感谢回复</P><P>只加装了个固态硬盘而且也不是作为系统盘使用。</P><P>按您的要求跑了一晚上测试</P><P>除了电池给了个校准警告其他都显示通过</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="d32ab9b3d28bd6a8fbcae56e53793f0.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110811i7254AF044FC98A0A/image-size/large?v=v2&amp;px=999" role="button" title="d32ab9b3d28bd6a8fbcae56e53793f0.jpg" alt="d32ab9b3d28bd6a8fbcae56e53793f0.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="a17a0d3ddeee5e8eb228f219889c32c.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110812i497034585F42F142/image-size/large?v=v2&amp;px=999" role="button" title="a17a0d3ddeee5e8eb228f219889c32c.jpg" alt="a17a0d3ddeee5e8eb228f219889c32c.jpg" /></span></P> Sat, 24 Aug 2024 02:03:28 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9lan-ping-wen-ti-dai-ma-unexpected-store-exception-qie-wu-fa-sheng-cheng-lan-ping-wen-jian/m-p/1305907#M88766 moyuren5 2024-08-24T02:03:28Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9lan-ping-wen-ti-dai-ma-unexpected-store-exception-qie-wu-fa-sheng-cheng-lan-ping-wen-jian/m-p/1305938#M88771 <P>有条件就再找一个固态，替换一下这个后加的固态观察一段时间看看</P> Sat, 24 Aug 2024 09:32:30 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9lan-ping-wen-ti-dai-ma-unexpected-store-exception-qie-wu-fa-sheng-cheng-lan-ping-wen-jian/m-p/1305938#M88771 y2kim 2024-08-24T09:32:30Z