https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9Plus-yun-xing-you-xi-hou-hei-ping-zhong-qi/m-p/1343189#M90784 <P>有效 谢谢</P> Thu, 08 May 2025 17:01:44 GMT lichking 2025-05-08T17:01:44Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9Plus-yun-xing-you-xi-hou-hei-ping-zhong-qi/m-p/1341653#M90734 <P>本电脑自去年12月17号开始出现在运行游戏时出现蓝屏重启现象 终止代码：UNEXPECTED_STORE_EXCEPTION 类似这样：（非本人电脑图片 内容一致）<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="f2cfacbf7d4c37eb67112dd8b340631d.jpeg" style="width: 732px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121104iDBFE50DC6A03670A/image-size/large?v=v2&amp;px=999" role="button" title="f2cfacbf7d4c37eb67112dd8b340631d.jpeg" alt="f2cfacbf7d4c37eb67112dd8b340631d.jpeg" /></span>&nbsp;1月份在淘宝线上维修后一度停止。自4月中旬以来再次出现蓝屏重启情况，且会有黑屏重启出现，见图：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250427_030406.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121105i25A79A38ABD9E69C/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20250427_030406.jpg" alt="IMG_20250427_030406.jpg" /></span>按F2后：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250427_033214.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121107i1DB7780043499882/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20250427_033214.jpg" alt="IMG_20250427_033214.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250427_033221.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121106iE4C4479F863014B9/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20250427_033221.jpg" alt="IMG_20250427_033221.jpg" /></span>显示未安装硬盘驱动器和存储器，电池需要校准：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250427_033300.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121108i7F5937B7C3FF4ED7/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20250427_033300.jpg" alt="IMG_20250427_033300.jpg" /></span>退出后会自动重启进入电脑</P><P>昨日（4.26）再次线上维修并重装系统，之后尝试数次运行游戏，必然在游戏开始不久进入黑屏界面，完全没有任何好装。并且于昨日下午第一次出现没有运行游戏依然自动重启现象，望各位予以帮助。</P> Sat, 26 Apr 2025 20:13:11 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9Plus-yun-xing-you-xi-hou-hei-ping-zhong-qi/m-p/1341653#M90734 lichking 2025-04-26T20:13:11Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9Plus-yun-xing-you-xi-hou-hei-ping-zhong-qi/m-p/1341670#M90735 <P>拆机，重新拔插硬盘。注意硬盘的散热片是否安装正常。</P> <P>如果仍然出现，建议更换硬盘或自行改装硬盘散热片。</P> <P>.</P> <P>自己下载个《CrystalDiskInfo 》软件监控硬盘健康度。</P> <P>.</P> <P>&nbsp;</P> Sun, 27 Apr 2025 02:18:09 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9Plus-yun-xing-you-xi-hou-hei-ping-zhong-qi/m-p/1341670#M90735 548851818 2025-04-27T02:18:09Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9Plus-yun-xing-you-xi-hou-hei-ping-zhong-qi/m-p/1341744#M90736 <P><STRONG>1：电脑关机，移除电源和所有外接设备（键盘、鼠标、U盘、移动硬盘、打印机等），按住电源按钮约 30秒后松开，重新连接电源，然后开机测试</STRONG></P><P><STRONG>2：关机断电，拆机把硬盘拔掉，然后重新安装硬盘，重启试试</STRONG></P><P><STRONG>3：以上无效，带着机器送当地售后检测把，惠普当地售后查询方法<A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank">https://support.hp.com/cn-zh/document/c04570895</A></STRONG></P> Sun, 27 Apr 2025 15:04:52 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9Plus-yun-xing-you-xi-hou-hei-ping-zhong-qi/m-p/1341744#M90736 一个帅气的大胡子 2025-04-27T15:04:52Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9Plus-yun-xing-you-xi-hou-hei-ping-zhong-qi/m-p/1343189#M90784 <P>有效 谢谢</P> Thu, 08 May 2025 17:01:44 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling9Plus-yun-xing-you-xi-hou-hei-ping-zhong-qi/m-p/1343189#M90784 lichking 2025-05-08T17:01:44Z