https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221265#M88162 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1678958202632.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87854i0A4900D060568AE2/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1678958202632.png" alt="_0-1678958202632.png" /></span></P><P>&nbsp;</P><P>是用USB端口连接的</P> Thu, 16 Mar 2023 09:17:17 GMT 梁朝伟 2023-03-16T09:17:17Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221232#M88155 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 665px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87845iAA6FB8C19103B13F/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P><P>我的电脑系统是win11的，但官网上没有该打印机win11版本的驱动，所以我就选择了win10的版本安装，但一直是这个界面，安装不了驱动。麻烦帮我找出原因，谢谢！</P> Thu, 16 Mar 2023 07:42:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221232#M88155 梁朝伟 2023-03-16T07:42:37Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221255#M88157 <P>您好</P><P>请问打印机和电脑是直接通过usb线连接的吗？</P><P>当打印机和电脑通过usb连接后，等待打印机就绪。</P><P>然后打开电脑的设备管理器，通用串行总线控制器，确认其中是否能找到与打印机相关的选项，方便的话，可以发图片给我，以便确认问题，谢谢。</P> Thu, 16 Mar 2023 08:45:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221255#M88157 双鱼座鲨鱼 2023-03-16T08:45:52Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221265#M88162 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1678958202632.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87854i0A4900D060568AE2/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1678958202632.png" alt="_0-1678958202632.png" /></span></P><P>&nbsp;</P><P>是用USB端口连接的</P> Thu, 16 Mar 2023 09:17:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221265#M88162 梁朝伟 2023-03-16T09:17:17Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221271#M88164 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1678958592918.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87855i1FCA330560FDD192/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1678958592918.png" alt="_0-1678958592918.png" /></span></P><P>&nbsp;</P><P>我电脑成功安装了这个设备，但只能扫描，不能打印。</P> Thu, 16 Mar 2023 09:25:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221271#M88164 梁朝伟 2023-03-16T09:25:12Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221273#M88165 <P>您好</P><P>请参考link，更新以下选项后，重新选择usb端口测试，谢谢。</P><P><A href="http://h30471.www3.hp.com/t5/forums/forumtopicpage/board-id/Printing/message-id/206489#M206489" target="_blank">http://h30471.www3.hp.com/t5/forums/forumtopicpage/board-id/Printing/message-id/206489#M206489</A>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1678958685279.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87856i9D27AF33EC8B3EC0/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1678958685279.png" alt="_0-1678958685279.png" /></span></P><P>&nbsp;</P> Thu, 16 Mar 2023 09:38:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221273#M88165 双鱼座鲨鱼 2023-03-16T09:38:03Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221297#M88166 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1678960123678.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87858i685E4EFF752285AF/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1678960123678.png" alt="_0-1678960123678.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1678960138539.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87859i1881ECCB06D61AED/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1678960138539.png" alt="_1-1678960138539.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_3-1678961546455.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87866i7DC1BBA7A191104B/image-size/medium?v=v2&amp;px=400" role="button" title="_3-1678961546455.png" alt="_3-1678961546455.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1678961362008.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87864i3A7DC89536B2C573/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1678961362008.png" alt="_2-1678961362008.png" /></span>我照着你链接中的步骤操作，我这边显示出来的内容跟你的不一样。</P><P>&nbsp;</P> Thu, 16 Mar 2023 10:14:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221297#M88166 梁朝伟 2023-03-16T10:14:12Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221300#M88167 <P>您好</P><P>右击以下选项--更新驱动，然后按链接中的方法操作，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1678961821056.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87868iCCB14058C97B55E3/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1678961821056.png" alt="_0-1678961821056.png" /></span></P><P>&nbsp;</P> Thu, 16 Mar 2023 10:17:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221300#M88167 双鱼座鲨鱼 2023-03-16T10:17:46Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221396#M88168 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1678962478501.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87948iEF3EF3E666FA334A/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1678962478501.png" alt="_1-1678962478501.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1678962495238.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87949iFFD1A93F3CCD5636/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1678962495238.png" alt="_2-1678962495238.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_4-1678962604904.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87951iA5361341D2968065/image-size/medium?v=v2&amp;px=400" role="button" title="_4-1678962604904.png" alt="_4-1678962604904.png" /></span></P><P>&nbsp;</P><P>已右击更新驱动，但还是没有USB打印支持</P> Thu, 16 Mar 2023 10:30:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221396#M88168 梁朝伟 2023-03-16T10:30:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221510#M88169 <P>您好</P><P>请删除其中与打印机相关的选项，重启电脑，重新更新端口测试。</P><P>如果通用串行总线控制器中仍无法找到与打印机相关的usb打印支持选项，建议在电脑上换一个usb端口，重新测试，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1679020151928.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87998iD0A9E81D4BBA010E/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1679020151928.png" alt="_0-1679020151928.png" /></span></P><P>&nbsp;</P> Fri, 17 Mar 2023 02:31:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221510#M88169 双鱼座鲨鱼 2023-03-17T02:31:47Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221522#M88172 <P>重启电脑后可以打印了，感谢您的帮助!</P> Fri, 17 Mar 2023 03:02:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221522#M88172 梁朝伟 2023-03-17T03:02:48Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221523#M88173 <P>感谢反馈，感谢采纳。</P><P>有问题请及时联系，谢谢。</P> Fri, 17 Mar 2023 03:07:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/dian-nao-an-zhuang-bu-le-da-yin-jiHP-M1136de-qu-dong/m-p/1221523#M88173 双鱼座鲨鱼 2023-03-17T03:07:32Z