https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227020#M88483 <P>您好</P><P>请先升级打印机固件</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1681375734815.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89852iBDF1A9B8CAAF9EA9/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1681375734815.png" alt="_0-1681375734815.png" /></span></P><P>然后重新测试，操作过程中遇到问题，请提供操作过程截图，以便确认问题，谢谢。</P><P>&nbsp;</P> Thu, 13 Apr 2023 08:49:30 GMT 双鱼座鲨鱼 2023-04-13T08:49:30Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1217381#M87964 <P><SPAN>hp smart 无线设置正常。WiFi下打印正常。主页提示 打印机需完成配置。点击后，最后一步&nbsp;</SPAN></P><P><SPAN>无法向您的帐户注册打印机。</SPAN></P><P><SPAN>同时云打印绑定正常，但是无法获取服务器状态。</SPAN></P><P><SPAN>hp 账户下无打印机。</SPAN></P><P><SPAN>恢复出厂 后问题依旧。</SPAN></P><P><SPAN>总之hp账户注册不上打印机，云打印获取不了状态。无法云打印。WiFi下打印正常。</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20230225_224338.jpg" style="width: 1260px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86618iA12FF392FA194078/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20230225_224338.jpg" alt="Screenshot_20230225_224338.jpg" /></span></P><P> </P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20230225_225110.jpg" style="width: 1260px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86619iF45A913C74743189/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20230225_225110.jpg" alt="Screenshot_20230225_225110.jpg" /></span></P><P> </P> Sat, 25 Feb 2023 14:52:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1217381#M87964 lvzhuzhu 2023-02-25T14:52:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1217540#M87979 <P>您好</P><P>无法注册的问题，可以尝试先退出hp smart，再重新打开hp smart，使用手机卡网络重新注册试一下。</P><P>微信小程序中打印机状态问题：</P><P>如果本地hp smart正常，可以删除打印机web，再重新开启打印机web，重新打印信息页，重新绑定打印机试一下。</P><P>谢谢</P> Mon, 27 Feb 2023 01:42:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1217540#M87979 双鱼座鲨鱼 2023-02-27T01:42:37Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1217543#M87980 <P>手机卡网络是什么意思？手机热点组WiFi试吗？</P> Mon, 27 Feb 2023 02:23:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1217543#M87980 lvzhuzhu 2023-02-27T02:23:30Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1217685#M87992 <P>好了，问题已经解决了。云打印正常了。</P><P>hp昨天刚发布固件了。</P><P>看来589上线还是仓促了，培训及售后都跟不上。关键是研发和售后严重脱节，增加了用户和公司的沟通成本。大厂一贯作风，不承认产品缺陷，偷偷背后修复。</P><P>值得庆幸的是，没有摆烂，还暗地里修复了bug。还算良心。只是耽误了用户非常多的时间，一度想退货了。用户体验非常不好。</P> Mon, 27 Feb 2023 22:41:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1217685#M87992 lvzhuzhu 2023-02-27T22:41:57Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1217936#M88006 <P>感谢支持，感谢分享</P> Wed, 01 Mar 2023 03:28:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1217936#M88006 双鱼座鲨鱼 2023-03-01T03:28:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1226974#M88482 <P>还是解决不了注册打印机到账户的问题</P><P> </P> Thu, 13 Apr 2023 06:26:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1226974#M88482 中2 2023-04-13T06:26:12Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227020#M88483 <P>您好</P><P>请先升级打印机固件</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1681375734815.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89852iBDF1A9B8CAAF9EA9/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1681375734815.png" alt="_0-1681375734815.png" /></span></P><P>然后重新测试，操作过程中遇到问题，请提供操作过程截图，以便确认问题，谢谢。</P><P>&nbsp;</P> Thu, 13 Apr 2023 08:49:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227020#M88483 双鱼座鲨鱼 2023-04-13T08:49:30Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227067#M88489 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89859i9786A852FDAF648E/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 732px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89860i1697D3295B65517B/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 732px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89861i8E0600B82F69FA5B/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P> Thu, 13 Apr 2023 13:45:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227067#M88489 中2 2023-04-13T13:45:18Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227078#M88491 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89864i19B035E19481C1DB/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P> Thu, 13 Apr 2023 14:22:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227078#M88491 中2 2023-04-13T14:22:17Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227146#M88501 <P>您好</P><P>请确认软件首页打印机状态。</P><P>同时请按以下要求，调整路由环境后，重启电脑重新测试。</P><P>具体要求如下：</P><P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P><P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P><P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P><P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P><P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P> Fri, 14 Apr 2023 03:02:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227146#M88501 双鱼座鲨鱼 2023-04-14T03:02:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227222#M88505 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89893iD4CCF0AFEBC478AB/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpeg" alt="image.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89894i9BEA526EE9D71C4F/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpeg" alt="image.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2_0-1681454675441.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89897i5A636CD358389CAD/image-size/medium?v=v2&amp;px=400" role="button" title="2_0-1681454675441.jpeg" alt="2_0-1681454675441.jpeg" /></span></P><P>你在看看吧，网络也没问题，并且删除WEB，擦除HP，又重新加入打印机，还是不行。</P> Fri, 14 Apr 2023 06:47:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227222#M88505 中2 2023-04-14T06:47:26Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227229#M88506 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2_1-1681455177063.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89900i5D8561155B1E4C5E/image-size/medium?v=v2&amp;px=400" role="button" title="2_1-1681455177063.jpeg" alt="2_1-1681455177063.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2_2-1681455185916.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89901i673F10A4EC2B2629/image-size/medium?v=v2&amp;px=400" role="button" title="2_2-1681455185916.jpeg" alt="2_2-1681455185916.jpeg" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2_0-1681455156345.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89899i56B04D62EE71E131/image-size/medium?v=v2&amp;px=400" role="button" title="2_0-1681455156345.jpeg" alt="2_0-1681455156345.jpeg" /></span></P><P>已按要求更新了固件，删除并重新启用WEB，恢复出厂设置，等，还是提示注册不了，然后远程打印就用不了</P><P>&nbsp;</P> Fri, 14 Apr 2023 06:54:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227229#M88506 中2 2023-04-14T06:54:47Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227515#M88527 <P>您好</P><P>从下图看</P><P>1 ：没有使用192.168.223.1配置打印机</P><P>2 ：建议使用13信道</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1681697613961.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89973iD7088E28403B3ADD/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1681697613961.png" alt="_0-1681697613961.png" /></span></P><P>请参考附件中的方法，先复位打印机，然后通过192.168.223.1配置打印机，谢谢。</P><P>&nbsp;</P> Mon, 17 Apr 2023 02:29:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227515#M88527 双鱼座鲨鱼 2023-04-17T02:29:14Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227698#M88538 您好，我和楼上的问题一样，根据您的附件，我想重新设一下，有几个问题如下： 1、步骤一：将打印机网络恢复默认状态 将打印机开机，等待打印机正常待机后，按住信息键5秒，直到控制面板所有按键灯亮起，然后同时按住无线键和取消键，直至控制面板按键灯熄灭后松手，等待打印机网络恢复完成 其中的等待打印机网络恢复完成有什么现象。 2、步骤二：下载HP Smart App 已经安装好的app是否需要删除重新安装。 3、 提示登录界面可点击【暂时跳过】进入App主界面，这里请选择【设置新打印机】 这里登录是否就会不能设置了，只有跳过才能完成设置。 Tue, 18 Apr 2023 01:28:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1227698#M88538 戴绯 2023-04-18T01:28:12Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1228054#M88568 <P>您 好</P><P>首选 需要在网页中升级打印机固件。</P><P>然后，复位打印机</P><P>2小时内，手机--设置--无线中搜索并连接打印机，这一步，一定要连接hp开头的打印机无线信号。</P><P>然后按附件方法操作即可。</P><P>以上操作过程中，方便的话，可以发截图给我，谢谢。</P> Thu, 20 Apr 2023 02:32:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hp589-wu-fa-zhu-ce-da-yin-ji-yun-da-yin-shi-bai/m-p/1228054#M88568 双鱼座鲨鱼 2023-04-20T02:32:22Z