https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232917#M88815 <P>系统WIN11，打印机信号M1213nf MFP，</P><P>打印机和电脑是通过usb线直接连接的！其他人电脑可以打印，我的电脑装不上驱动。</P> Thu, 18 May 2023 09:00:38 GMT Sajor 2023-05-18T09:00:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1207461#M87324 <P>打印一直显示文档被挂起，无法打印。让下载驱动。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ浏览器截图20221228123613.png" style="width: 571px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/83953i0B9BEC3E26326352/image-size/large?v=v2&amp;px=999" role="button" title="QQ浏览器截图20221228123613.png" alt="QQ浏览器截图20221228123613.png" /></span>下载驱动安装到这一步。点下一步之后就显示1.确保电源打开。2.链接USB线。可是我电源已经开了，USB也链接了。然后就没别的选项了。求大佬帮助。难道是USB线坏了？</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ浏览器截图20221228123735.png" style="width: 510px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/83954i97AB3FD68375C9F2/image-size/large?v=v2&amp;px=999" role="button" title="QQ浏览器截图20221228123735.png" alt="QQ浏览器截图20221228123735.png" /></span></P> Wed, 28 Dec 2022 04:40:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1207461#M87324 M1213nf2015 2022-12-28T04:40:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1207466#M87326 <P>您好</P><P>打印机和电脑通过usb线连好后，当打印机就绪时，电脑上打开设备管理器--通用串行总线控制器。</P><P>确认其中是否有与打印机相关的选项，例如：usb打印支持，谢谢。</P> Wed, 28 Dec 2022 05:07:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1207466#M87326 双鱼座鲨鱼 2022-12-28T05:07:52Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1207479#M87329 <P>你好！有以下几个选项，下一步怎么做？不是驱动的问题？</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ浏览器截图20221228143034.png" style="width: 723px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/83955iFAB5C62F40BE6056/image-size/large?v=v2&amp;px=999" role="button" title="QQ浏览器截图20221228143034.png" alt="QQ浏览器截图20221228143034.png" /></span></P> Wed, 28 Dec 2022 06:31:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1207479#M87329 M1213nf2015 2022-12-28T06:31:52Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1207525#M87330 <P>您好</P><P>目前 来看电脑端没有识别出usb打印支持，所以无法安装打印机驱动。</P><P>建议通过网线连接打印机，然后设置好打印机的ip，通过网络方式重新安装打印机驱动测试。</P> Thu, 29 Dec 2022 01:40:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1207525#M87330 双鱼座鲨鱼 2022-12-29T01:40:26Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232902#M88813 <P>我的电脑中有 usb打印支持。且其他同事电脑都可以打印，只有我装不上。</P> Thu, 18 May 2023 07:35:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232902#M88813 Sajor 2023-05-18T07:35:09Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232916#M88814 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/282327">@Sajor</a>&nbsp;</P><P>请问您的打印机是什么型号的？</P><P>打印机和电脑是通过usb线直接连接的吗？</P><P>&nbsp;</P> Thu, 18 May 2023 08:58:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232916#M88814 双鱼座鲨鱼 2023-05-18T08:58:36Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232917#M88815 <P>系统WIN11，打印机信号M1213nf MFP，</P><P>打印机和电脑是通过usb线直接连接的！其他人电脑可以打印，我的电脑装不上驱动。</P> Thu, 18 May 2023 09:00:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232917#M88815 Sajor 2023-05-18T09:00:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232918#M88816 <P>应该是共享连接，哪一步操作有问题？</P><P>麻烦发图片给我，谢谢。</P> Thu, 18 May 2023 09:02:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232918#M88816 双鱼座鲨鱼 2023-05-18T09:02:39Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232920#M88817 <P>跟楼主的问题是一模一样的。。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sajor_0-1684402092208.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/91284i62F3E0F0BB17B1FD/image-size/medium?v=v2&amp;px=400" role="button" title="Sajor_0-1684402092208.png" alt="Sajor_0-1684402092208.png" /></span></P><P>&nbsp;</P> Thu, 18 May 2023 09:28:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232920#M88817 Sajor 2023-05-18T09:28:21Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232921#M88818 <P>请问现在操作的这台电脑和打印机是通过usb线直接连接的吗？</P><P>&nbsp;</P> Thu, 18 May 2023 09:30:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232921#M88818 双鱼座鲨鱼 2023-05-18T09:30:34Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232922#M88819 <P>是的呢</P> Thu, 18 May 2023 09:31:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1232922#M88819 Sajor 2023-05-18T09:31:46Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1233044#M88827 <P>您好</P><P>打印机面板</P><P>菜单--服务--usb速度，麻烦查看一下，现在选择的是高速还是全速。</P><P>如果是高速，建议改成全速后，重新测试，谢谢。</P> Fri, 19 May 2023 05:11:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1233044#M88827 双鱼座鲨鱼 2023-05-19T05:11:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238299#M88990 <P>已改为全速，问题仍然存在</P> Fri, 16 Jun 2023 09:18:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238299#M88990 Sajor 2023-06-16T09:18:20Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238301#M88991 <P>您好</P><P>调整usb速度后，请重新打开电脑的设备管理器--通用串行总线控制器。</P><P>确认其中是否有usb打印支持选项，谢谢。</P> Fri, 16 Jun 2023 09:24:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238301#M88991 双鱼座鲨鱼 2023-06-16T09:24:20Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238304#M88992 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WechatIMG7.jpeg" style="width: 490px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92707iECEAAB9A10641DDA/image-size/large?v=v2&amp;px=999" role="button" title="WechatIMG7.jpeg" alt="WechatIMG7.jpeg" /></span></P><P>没有这个选项</P> Fri, 16 Jun 2023 09:29:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238304#M88992 Sajor 2023-06-16T09:29:35Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238307#M88993 <P>感谢配合</P><P>麻烦删除以下三个选项后，重启电脑，重新打开设备管理器，确认状态，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1686908009132.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92708iC914D841FA7B4FAF/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1686908009132.png" alt="_0-1686908009132.png" /></span></P><P>&nbsp;</P> Fri, 16 Jun 2023 09:33:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238307#M88993 双鱼座鲨鱼 2023-06-16T09:33:47Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238308#M88994 <P>删除后可以打印了！</P> Fri, 16 Jun 2023 09:41:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238308#M88994 Sajor 2023-06-16T09:41:51Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238312#M88995 <P>感谢反馈</P> Fri, 16 Jun 2023 09:47:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238312#M88995 双鱼座鲨鱼 2023-06-16T09:47:19Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238321#M88996 <P>您好，另一台Windows11 用同样的方法，没有解决这个问题，驱动无法安装，也无法打印测试页</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="aaa.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92710iF7529841827ADEA0/image-size/large?v=v2&amp;px=999" role="button" title="aaa.jpeg" alt="aaa.jpeg" /></span></P> Fri, 16 Jun 2023 10:01:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238321#M88996 Sajor 2023-06-16T10:01:12Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238675#M89006 <P>您好</P><P>如下图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1687141630672.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92805i748D3D7728A4C295/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1687141630672.png" alt="_0-1687141630672.png" /></span></P><P>请删除usb打印支持，重启打印机，重新测试。</P><P>操作过程中遇到问题，可以发图片给我，以便确认问题，谢谢。</P><P>&nbsp;</P> Mon, 19 Jun 2023 02:30:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/WIN11wu-fa-an-zhuang-qu-dongM1213nf/m-p/1238675#M89006 双鱼座鲨鱼 2023-06-19T02:30:21Z