https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1254654#M89777 <P>系统升级后，打印机无法工作，网上下载最新驱动，打印机可以正常使用，扫描仪显示未安装</P> Thu, 21 Sep 2023 04:11:35 GMT 孙悟空 2023-09-21T04:11:35Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1254654#M89777 <P>系统升级后，打印机无法工作，网上下载最新驱动，打印机可以正常使用，扫描仪显示未安装</P> Thu, 21 Sep 2023 04:11:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1254654#M89777 孙悟空 2023-09-21T04:11:35Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1254660#M89778 <P>您好！</P><P>请问打印机和电脑什么方式连接?</P><P>可以尝试微软商店下载hp smart进行扫描，谢谢！</P> Thu, 21 Sep 2023 05:07:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1254660#M89778 鱼柏卡 2023-09-21T05:07:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1254864#M89798 <P>是通过网线插在集线器上，设置为网络打印机的，打印机IP地址指定了，<SPAN>hp smart下载不了</SPAN></P> Fri, 22 Sep 2023 05:36:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1254864#M89798 孙悟空 2023-09-22T05:36:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1254867#M89799 <P>另外，其他电脑可以正常工作，升级后<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230922134038.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/96885i49F87370B754A3D2/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230922134038.png" alt="微信图片_20230922134038.png" /></span>这台电脑似乎是扫描仪驱动无法安装，原有打印机部分程序也无法卸载掉，这两个程序</P> Fri, 22 Sep 2023 05:41:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1254867#M89799 孙悟空 2023-09-22T05:41:51Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1255336#M89830 <P>您好</P><P>以下是HP LaserJet 专业 M1213nf/M1219nf 多功能打印机完整版驱动</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software12/COL32629/Im-80811-7/HP_M1130_M1210_MFP_Full_Solution-v20180815-10158769_1.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software12/COL32629/Im-80811-7/HP_M1130_M1210_MFP_Full_Solution-v20180815-10158769_1.exe</A></P><P>请重新安装打印机完整版驱动，安装完成后，请重新测试打印/扫描。</P><P>如果安装过程中出现问题，请及时追问，谢谢。</P> Mon, 25 Sep 2023 06:05:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1255336#M89830 双鱼座鲨鱼 2023-09-25T06:05:11Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257279#M89927 <P>你好！这个安装程序和我官网上面下载的是一样，解决不了问题<span class="lia-unicode-emoji" title=":笑哭:">😂</span></P> Mon, 09 Oct 2023 01:14:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257279#M89927 孙悟空 2023-10-09T01:14:43Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257322#M89931 <P>您好</P><P>请在电脑上打开设备管理器--点击图像设备，发图片给我，发下图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1696821954439.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97544iC3B9B7D489893533/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1696821954439.png" alt="_0-1696821954439.png" /></span></P><P>谢谢</P><P>&nbsp;</P> Mon, 09 Oct 2023 03:26:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257322#M89931 双鱼座鲨鱼 2023-10-09T03:26:27Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257606#M89941 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231010161403.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97609iAC81F229016F3284/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231010161403.png" alt="微信图片_20231010161403.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231010161426.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97610i23ABFB8FC19ED584/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231010161426.png" alt="微信图片_20231010161426.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片编辑_20231010161501.jpg" style="width: 451px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97611i0DA43D53FC6FD8B5/image-size/large?v=v2&amp;px=999" role="button" title="微信图片编辑_20231010161501.jpg" alt="微信图片编辑_20231010161501.jpg" /></span></P><P>无法正常安装扫描仪工作的和正常工作的照片，在同一个网络内</P> Tue, 10 Oct 2023 08:17:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257606#M89941 孙悟空 2023-10-10T08:17:53Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257611#M89943 <P>您好</P><P>建议在不正常的电脑上将图像设备里的1210全部删除掉。</P><P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P><P>如果问题依旧，关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新测试。</P><P>谢谢</P> Tue, 10 Oct 2023 08:36:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257611#M89943 双鱼座鲨鱼 2023-10-10T08:36:41Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257861#M89957 <P>好的，我来试试</P><P>&nbsp;</P> Wed, 11 Oct 2023 08:45:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257861#M89957 孙悟空 2023-10-11T08:45:03Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257872#M89959 <P><span class="lia-unicode-emoji" title=":OK_手势:">👌</span>有问题请再追问</P> Wed, 11 Oct 2023 09:23:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1257872#M89959 鱼柏卡 2023-10-11T09:23:31Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1258573#M90002 <P>打印机反复卸载、安装都没问题，原有程序卸载不了，所以扫描仪也装不起来，我觉得，显示2021-08-05的程序无法卸载，通过控制面板卸载不成功，都显示没有权限或者错误</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231016124630.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97888i84C0A2349AC0B288/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231016124630.png" alt="微信图片_20231016124630.png" /></span></P> Mon, 16 Oct 2023 04:50:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1258573#M90002 孙悟空 2023-10-16T04:50:12Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1258915#M90019 <P>&nbsp;您好！</P><P>首先需要确认不是HP 的电脑，除扫描仪外没有安装过HP其他软件的基础上才可以进行一下操作：</P><P>1.拨掉打印机USB线和网线</P><P>2、进入控制面板-添加删除程序中将有hp图标的文件删除掉</P><P>3.清空C:\Program Files\HP\Digital Imaging文件夹中的内容后重新启动电脑；</P><P>4.电脑就绪后再回到添加删除程序中删除hp驱动和软件.</P><P>5.开始-运行-输入regedit就可以进入注册表 清注册表信息，删除current user\software\路径下的hewlett-packard 和HP 文件</P><P>6. 删除 local machine\software路径下的hewlett-packard文件</P><P>7.重启电脑，退出杀毒防火墙360等软件， 右键点击桌面的此电脑--管理--服务和应用程序--服务--print spooler 和 Windows Image Acquisition 这两个服务重启动 ， 然后安装驱动试试</P><P>&nbsp;</P> Wed, 18 Oct 2023 03:34:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win10-64wei-jia-ting-ban-sheng-ji-hou-sao-miao-yi-bu-jian-le/m-p/1258915#M90019 鱼柏卡 2023-10-18T03:34:17Z