https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1258592#M90006 <P>感谢您的反馈，有问题请再联系我们！</P> Mon, 16 Oct 2023 06:32:15 GMT 鱼柏卡 2023-10-16T06:32:15Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1257361#M89932 <P>1、电脑右下角显示打印机已连接，但Smart和打印机驱动都显示连接不到打印机，多次尝试重装驱动和Smart或插拔USB接口都没有效果。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-10-09 135306.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97553i54E19DB92A8C8F72/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-10-09 135306.png" alt="屏幕截图 2023-10-09 135306.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-10-09 135325.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97554i50099ED18F82B586/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-10-09 135325.png" alt="屏幕截图 2023-10-09 135325.png" /></span></P><P>2、通过控制面板手动添加打印机可以打印，但无法扫描。右键菜单无扫描仪选项，系统运行wiaacmgr命令显示扫描仪未安装。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-10-09 135652.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97555i57BA23DFCE68F1BB/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-10-09 135652.png" alt="屏幕截图 2023-10-09 135652.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-10-09 140230.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97556i4AFD6EC31E52DC0F/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-10-09 140230.png" alt="屏幕截图 2023-10-09 140230.png" /></span></P><P>请教解决方法，好人一生平安。</P> Mon, 09 Oct 2023 06:11:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1257361#M89932 张大漂亮 2023-10-09T06:11:40Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1257378#M89933 <P>您好</P><P>建议下载并安装打印机完整版驱动后，重新测试打印。</P><P>驱动下载链接：</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/DJ2300/Full_Webpack-51.3.4843-DJ2300_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/DJ2300/Full_Webpack-51.3.4843-DJ2300_Full_Webpack.exe</A></P><P>下载安装，测试过程中遇到问题，请及时追问，谢谢。</P> Mon, 09 Oct 2023 07:02:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1257378#M89933 双鱼座鲨鱼 2023-10-09T07:02:45Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1257389#M89934 <P>按您给的连接下载了驱动，安装过程中右下角有弹窗连接打印机，安装完成后还是无法连接。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-10-09 152330.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97560iED24497A99E25E50/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-10-09 152330.png" alt="屏幕截图 2023-10-09 152330.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-10-09 152438.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97561i0E6CE34697478D96/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-10-09 152438.png" alt="屏幕截图 2023-10-09 152438.png" /></span></P> Mon, 09 Oct 2023 07:27:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1257389#M89934 张大漂亮 2023-10-09T07:27:57Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1257568#M89939 <P>您好</P><P>从图片来看，应该和通讯有关。</P><P>有条件，可以先换一条usb线测试一下。</P><P>谢谢</P> Tue, 10 Oct 2023 05:08:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1257568#M89939 双鱼座鲨鱼 2023-10-10T05:08:35Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1257922#M89963 <P>我重装系统解决了，谢谢您</P> Wed, 11 Oct 2023 15:33:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1257922#M89963 张大漂亮 2023-10-11T15:33:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1258592#M90006 <P>感谢您的反馈，有问题请再联系我们！</P> Mon, 16 Oct 2023 06:32:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Win11xi-tong-da-yin-jiUSB-yi-lian-jie-dian-nao-Smart-wu-fa-tian-jia-da-yin-ji/m-p/1258592#M90006 鱼柏卡 2023-10-16T06:32:15Z