https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1290160#M91527 <P>从官网下载驱动，第一次提示：不能建立解压缩文件。</P><P>下载解压软件。</P><P>第二次提示：系统不适合安装。</P><P>尝试32位和64位，都是相同的提示。</P><P>删除原来的一些驱动程序，提示为：安装程序无法启动。</P><P>目前电脑系统是win7,64位。</P><P>请求解决方案。</P> Mon, 13 May 2024 05:59:53 GMT mm-mm 2024-05-13T05:59:53Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1290160#M91527 <P>从官网下载驱动，第一次提示：不能建立解压缩文件。</P><P>下载解压软件。</P><P>第二次提示：系统不适合安装。</P><P>尝试32位和64位，都是相同的提示。</P><P>删除原来的一些驱动程序，提示为：安装程序无法启动。</P><P>目前电脑系统是win7,64位。</P><P>请求解决方案。</P> Mon, 13 May 2024 05:59:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1290160#M91527 mm-mm 2024-05-13T05:59:53Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1290161#M91528 <P>系统不符合安装要求。</P> Mon, 13 May 2024 06:01:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1290161#M91528 mm-mm 2024-05-13T06:01:30Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1290287#M91532 <P>请求专业人士指导</P><P>&nbsp;</P> Tue, 14 May 2024 00:33:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1290287#M91532 mm-mm 2024-05-14T00:33:21Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1290384#M91548 <P>您好</P><P>麻烦提供一下安装驱动操作过程截图，以便确认问题，谢谢。</P> Tue, 14 May 2024 06:11:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1290384#M91548 双鱼座鲨鱼 2024-05-14T06:11:50Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291554#M91633 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240522093312.png" style="width: 597px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106728i199433D9AD8FC0B0/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240522093312.png" alt="微信图片_20240522093312.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240522093319.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106730i060FBDC9265CF323/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240522093319.png" alt="微信图片_20240522093319.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240522093324.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106731i0FDDA12CDEF3808B/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240522093324.png" alt="微信图片_20240522093324.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240522093330.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106732iF34767D9B4BBDA51/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240522093330.png" alt="微信图片_20240522093330.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240522093337.png" style="width: 330px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106729i26D31A13CD3F81BE/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240522093337.png" alt="微信图片_20240522093337.png" /></span></P> Wed, 22 May 2024 01:36:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291554#M91633 mm-mm 2024-05-22T01:36:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291556#M91634 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240522093759.png" style="width: 150px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106733iCFC351AA6EBC2D2D/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240522093759.png" alt="微信图片_20240522093759.png" /></span></P> Wed, 22 May 2024 01:38:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291556#M91634 mm-mm 2024-05-22T01:38:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291557#M91635 <P>感谢您的回复</P><P>期待您的帮助</P> Wed, 22 May 2024 01:39:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291557#M91635 mm-mm 2024-05-22T01:39:53Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291790#M91653 <P>请专业人士帮忙解决一下~~</P><P>&nbsp;</P> Thu, 23 May 2024 06:00:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291790#M91653 mm-mm 2024-05-23T06:00:48Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291817#M91658 <P>您好</P><P>操作如下：</P><P>1.浏览器用：Microsoft Edge最新版本（<U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">https://www.microsoft.com/</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">zh-cn</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">/edge/</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">download?form</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">=MA13FJ）</A></U></P><P>2.使用Microsoft Edge浏览器在惠普官网下载驱动，点击启动需要安装 Webview2 （测试其他浏览器无法安装 Webview2）</P><P>3.然后点击启动驱动，根据报错提示下载安装相应版本的 .net（<U><A href="https://protect-us.mimecast.com/s/76-aCzp5G5IK7E7p8IXkJm6?domain=dotnet.microsoft.com" target="_blank">https://dotnet.microsoft.com/</A></U><U><A href="https://protect-us.mimecast.com/s/76-aCzp5G5IK7E7p8IXkJm6?domain=dotnet.microsoft.com" target="_blank">zh-cn</A></U><U><A href="https://protect-us.mimecast.com/s/76-aCzp5G5IK7E7p8IXkJm6?domain=dotnet.microsoft.com" target="_blank">/download/dotnet-framework）</A></U></P><P>4.根据提示安装驱动，完成后打印机如果无法打印，可以在控制面板-设备和打印机内删除打印机，然后拔掉数据线，重启打印机再次插入，等待打印机自动安装</P><P>操作过程中遇到问题，请及时追问，谢谢。</P> Thu, 23 May 2024 06:59:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291817#M91658 双鱼座鲨鱼 2024-05-23T06:59:37Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291835#M91661 <P>感谢您的专业指导！</P><P>现在的问题是，在新的浏览器不能下载驱动程序。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240523155442.png" style="width: 364px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106816i93F912797EC44029/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240523155442.png" alt="微信图片_20240523155442.png" /></span></P> Thu, 23 May 2024 07:56:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291835#M91661 mm-mm 2024-05-23T07:56:43Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291996#M91671 <P>您好</P><P>可以用ie浏览器登录惠普官网，使用ie浏览器试试，谢谢。</P> Fri, 24 May 2024 06:21:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1291996#M91671 双鱼座鲨鱼 2024-05-24T06:21:49Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1336129#M94256 <P>解决了问题，推荐为解决方案</P> Sun, 23 Mar 2025 14:10:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1336129#M94256 ycl999 2025-03-23T14:10:05Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1336303#M94270 <P>感谢反馈</P> Mon, 24 Mar 2025 09:20:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-Tank-678qu-dong-an-zhuang-chu-cuo/m-p/1336303#M94270 双鱼座鲨鱼 2025-03-24T09:20:30Z