https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299591#M92081 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wulingling_0-1720749551172.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108998iC6EF229B97F02C2E/image-size/medium?v=v2&amp;px=400" role="button" title="wulingling_0-1720749551172.png" alt="wulingling_0-1720749551172.png" /></span></P><P>可以访问，想要安装驱动，使用扫描功能，就是一直装不上去</P> Fri, 12 Jul 2024 01:59:50 GMT wulingling 2024-07-12T01:59:50Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299071#M92045 <P>HP LaserJet Pro MFP M128fw驱动无法安装，连接产品找不到我的打印机，一直卡在第二步，试了很多办法就是不行，无线连接找不到，使用USB连接无反应。。。</P> Tue, 09 Jul 2024 08:27:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299071#M92045 wulingling 2024-07-09T08:27:42Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299076#M92046 <P>您好</P><P>请将打印机通过usb方式连接电脑。</P><P>在打印机处于就绪状态时，打开电脑上的设备管理器--通用串行总线控制器--确认其中是否有与打印机相关的选项。</P><P>例如：usb打印支持，谢谢。</P> Tue, 09 Jul 2024 08:32:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299076#M92046 双鱼座鲨鱼 2024-07-09T08:32:37Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299272#M92065 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wulingling_0-1720592127246.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108893iCC0AE0484861ACAC/image-size/medium?v=v2&amp;px=400" role="button" title="wulingling_0-1720592127246.png" alt="wulingling_0-1720592127246.png" /></span></P><P>一直卡在这里，找不到打印机，明明是用的同一个网络。。。</P><P>&nbsp;</P> Wed, 10 Jul 2024 06:16:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299272#M92065 wulingling 2024-07-10T06:16:04Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299397#M92075 <P>您好</P><P>请确认电脑的ip地址，方法：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑IP地址方法.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108928i2637A818E629D066/image-size/medium?v=v2&amp;px=400" role="button" title="查询电脑IP地址方法.jpg" alt="查询电脑IP地址方法.jpg" /></span></P><P>然后再确认打印机ip地址：</P><P>打印机面板--菜单--报告--网络配置页</P><P>以上操作，请拍照发图片给我，以便确认问题，谢谢。</P> Thu, 11 Jul 2024 02:31:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299397#M92075 双鱼座鲨鱼 2024-07-11T02:31:49Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299470#M92077 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="电脑IP" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108952i6361877CEB79AFAF/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240711150221.png" alt="电脑IP" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">电脑IP</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机配置报告" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108953i5DFCDE12EB7D8D3F/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240711150346.jpg" alt="打印机配置报告" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机配置报告</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机配置报告" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108955iE45930823415DCDF/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240711150357.jpg" alt="打印机配置报告" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机配置报告</span></span></P> Thu, 11 Jul 2024 07:06:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299470#M92077 wulingling 2024-07-11T07:06:36Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299589#M92080 <P>您好</P><P>请在电脑上打开一个浏览器，地址栏中输入打印机ip地址（192.168.0.104）</P><P>回车</P><P>确认电脑能否访问打印机网页，谢谢。</P> Fri, 12 Jul 2024 01:56:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299589#M92080 双鱼座鲨鱼 2024-07-12T01:56:22Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299591#M92081 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wulingling_0-1720749551172.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108998iC6EF229B97F02C2E/image-size/medium?v=v2&amp;px=400" role="button" title="wulingling_0-1720749551172.png" alt="wulingling_0-1720749551172.png" /></span></P><P>可以访问，想要安装驱动，使用扫描功能，就是一直装不上去</P> Fri, 12 Jul 2024 01:59:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299591#M92081 wulingling 2024-07-12T01:59:50Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299991#M92105 <P>&nbsp;您好</P><P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P><P>如果问题依旧，请清空电脑上的临时文件夹（<SPAN>temp</SPAN>），关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机完整版驱动测试。</P><P>谢谢</P> Mon, 15 Jul 2024 01:58:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1299991#M92105 双鱼座鲨鱼 2024-07-15T01:58:51Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1300053#M92110 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wulingling_0-1721023611962.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/109115i650C60D618AA57B4/image-size/medium?v=v2&amp;px=400" role="button" title="wulingling_0-1721023611962.png" alt="wulingling_0-1721023611962.png" /></span></P><P>两个方法都试了，还是出现这个情况，有单独安装扫描的软件吗。。。</P> Mon, 15 Jul 2024 06:08:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1300053#M92110 wulingling 2024-07-15T06:08:12Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1300244#M92122 <P>您好</P><P>非常抱歉，m128没有单独的扫描驱动。</P><P>建议复位打印机后，重新配置打印机无线，电脑端再重新安装打印机测试。</P><P>复位方法：</P><P class=""><SPAN class=""><SPAN>关机—按住屏幕右下角，开机—显示Permanent Storage Init松手</SPAN></SPAN></P><P class=""><SPAN class="">谢谢</SPAN></P> Tue, 16 Jul 2024 06:23:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-LaserJet-Pro-MFP-M128fw-qu-dong-wu-fa-an-zhuang/m-p/1300244#M92122 双鱼座鲨鱼 2024-07-16T06:23:59Z