https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320303#M93234 <P>理解了，麻烦您了，非常感谢</P> Thu, 28 Nov 2024 02:47:51 GMT CoA 2024-11-28T02:47:51Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320168#M93219 <P>官网下载</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CoA_0-1732677820079.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114370iD773CEACD9E511EB/image-size/medium?v=v2&amp;px=400" role="button" title="CoA_0-1732677820079.png" alt="CoA_0-1732677820079.png" /></span></P><P>全部无法成功安装</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CoA_1-1732677953147.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114372iE970494E5357C4D1/image-size/medium?v=v2&amp;px=400" role="button" title="CoA_1-1732677953147.png" alt="CoA_1-1732677953147.png" /></span></P><P>&nbsp;</P><P>后依照手动安装——（控制面板——设备和打印机——添加打印机——我需要的打印机不在列表中——通过手动——使用以下端口——端口选择usb ——从磁盘安装——浏览到打印机驱动文件夹选.inf后缀文件——打开，确定——下一步直到完成）</P><P>出现如图所示（系统找不到指定文件）问题<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2024-11-27 111028.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114369iC388C7EEAC09D297/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2024-11-27 111028.png" alt="屏幕截图 2024-11-27 111028.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2024-11-27 111141.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114368i69447D07B747BB1C/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2024-11-27 111141.png" alt="屏幕截图 2024-11-27 111141.png" /></span></P><P>已确定打印机能正常使用</P> Wed, 27 Nov 2024 03:26:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320168#M93219 CoA 2024-11-27T03:26:36Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320182#M93223 <P>您好</P><P>麻烦提供手动添加打印机驱动的完整操作过程截图。</P><P>重点是浏览到解压好的驱动文件夹，找到对应的inf文件，谢谢。</P> Wed, 27 Nov 2024 05:47:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320182#M93223 双鱼座鲨鱼 2024-11-27T05:47:33Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320227#M93226 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2024-11-27 172609.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114385iA8900AD190929FE4/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2024-11-27 172609.png" alt="屏幕截图 2024-11-27 172609.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2024-11-27 17264351.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114386i27308CF98EED8B2D/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2024-11-27 17264351.png" alt="屏幕截图 2024-11-27 17264351.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2024-11-27 172729.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114387iAEBA7F8BD66E2124/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2024-11-27 172729.png" alt="屏幕截图 2024-11-27 172729.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2024-11-27 172746.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114388i229B310F222AC761/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2024-11-27 172746.png" alt="屏幕截图 2024-11-27 172746.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2024-11-27 172759.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114389iCA91FE61114E23F7/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2024-11-27 172759.png" alt="屏幕截图 2024-11-27 172759.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2024-11-27 172814.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114390iC13012E3D1652499/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2024-11-27 172814.png" alt="屏幕截图 2024-11-27 172814.png" /></span></P> Wed, 27 Nov 2024 09:30:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320227#M93226 CoA 2024-11-27T09:30:10Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320230#M93227 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CoA_0-1732699945791.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114391i60A6D9B98C3B88B8/image-size/medium?v=v2&amp;px=400" role="button" title="CoA_0-1732699945791.png" alt="CoA_0-1732699945791.png" /></span></P><P>选这个也是一样的结果</P> Wed, 27 Nov 2024 09:33:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320230#M93227 CoA 2024-11-27T09:33:12Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320231#M93228 <P>您好</P><P>操作 方法没问题。</P><P>麻烦提供一下电脑系统信息，包括系统版本。</P><P>注：如果系统是win11 arm架构，以上方法无效。</P> Wed, 27 Nov 2024 09:39:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320231#M93228 双鱼座鲨鱼 2024-11-27T09:39:59Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320250#M93229 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CoA_0-1732706060523.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114400iBC8027A114158B17/image-size/medium?v=v2&amp;px=400" role="button" title="CoA_0-1732706060523.png" alt="CoA_0-1732706060523.png" /></span></P><P>这个可以不</P> Wed, 27 Nov 2024 11:18:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320250#M93229 CoA 2024-11-27T11:18:08Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320295#M93231 <P>您好</P><P>感谢配合。</P><P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P><P>如果问题依旧，请清空电脑上的临时文件夹（<SPAN>temp</SPAN>），关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机驱动测试。</P><P>谢谢</P> Thu, 28 Nov 2024 02:16:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320295#M93231 双鱼座鲨鱼 2024-11-28T02:16:33Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320300#M93232 <P>非常感谢，删完3文件夹重装成功了！</P><P>出现我之前的这种问题是不是因为我之前有什么错误操作呀？</P> Thu, 28 Nov 2024 02:36:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320300#M93232 CoA 2024-11-28T02:36:02Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320301#M93233 <P>您好</P><P>感谢配合。</P><P>具体原因可能与打印机驱动安装路径有关。</P><P>感谢采纳，谢谢。</P> Thu, 28 Nov 2024 02:38:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320301#M93233 双鱼座鲨鱼 2024-11-28T02:38:14Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320303#M93234 <P>理解了，麻烦您了，非常感谢</P> Thu, 28 Nov 2024 02:47:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320303#M93234 CoA 2024-11-28T02:47:51Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320451#M93241 <P>感谢支持</P> Fri, 29 Nov 2024 03:00:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1320451#M93241 双鱼座鲨鱼 2024-11-29T03:00:26Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334118#M94105 <P>你好，我在按照您说的步骤安装驱动时，在点击选择autorun的文件后，就还是这个界面，请问这是什么问题，谢谢</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shmch155_0-1741597121568.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118525iC5F71C8FC642421A/image-size/medium?v=v2&amp;px=400" role="button" title="shmch155_0-1741597121568.png" alt="shmch155_0-1741597121568.png" /></span></P><P>&nbsp;</P> Mon, 10 Mar 2025 08:58:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334118#M94105 shmch155 2025-03-10T08:58:48Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334123#M94106 <P>你好，刚查到我的win11是ARM架构，请问还有什么别的方法可以安装驱动吗</P> Mon, 10 Mar 2025 09:12:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334123#M94106 shmch155 2025-03-10T09:12:21Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334126#M94107 <P>您好</P> <P>可以尝试安装以下驱动，但不能保证一定兼容，谢谢。</P> <P><A href="https://support.hp.com/us-en/help/smartupd" target="_blank">https://support.hp.com/us-en/help/smartupd</A></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1741598387586.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118526i5FCD0096FB9F7D8D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1741598387586.png" alt="_0-1741598387586.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 10 Mar 2025 09:20:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334126#M94107 双鱼座鲨鱼 2025-03-10T09:20:30Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334127#M94108 <P>感谢，我试一下！</P> Mon, 10 Mar 2025 09:29:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334127#M94108 shmch155 2025-03-10T09:29:43Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334191#M94117 <P>以上方法仅供参考，期待反馈，谢谢。</P> Tue, 11 Mar 2025 02:34:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334191#M94117 双鱼座鲨鱼 2025-03-11T02:34:48Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334201#M94118 <P>你好，我试了一下还是不行，用的步骤也是从本地磁盘安装，但是点击确定之后还是那个界面</P> Tue, 11 Mar 2025 03:07:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334201#M94118 shmch155 2025-03-11T03:07:37Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334206#M94121 <P>您好</P> <P>可以尝试安装以下驱动，但不能保证一定兼容，谢谢。</P> <P><A href="https://support.hp.com/us-en/help/smartupd" target="_blank" rel="noopener noreferrer">https://support.hp.com/us-en/help/smartupd</A></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1741663465430.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118553i49D95FF8059ABADA/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1741663465430.png" alt="_0-1741663465430.png" /></span></P> <P>麻烦提供下载及安装hp smart universalprinting driver操作过程截图，谢谢。</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 11 Mar 2025 03:25:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334206#M94121 双鱼座鲨鱼 2025-03-11T03:25:25Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334215#M94122 <P>下载v4版本之后解压文件，然后点击installer安装，安装完之后还是不行。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shmch155_0-1741665088727.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118554iB575D244AFAB1C79/image-size/medium?v=v2&amp;px=400" role="button" title="shmch155_0-1741665088727.png" alt="shmch155_0-1741665088727.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shmch155_1-1741665094150.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118555i08172B7F35CCDF72/image-size/medium?v=v2&amp;px=400" role="button" title="shmch155_1-1741665094150.png" alt="shmch155_1-1741665094150.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shmch155_2-1741665099277.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118556iB9A04CA221B6D553/image-size/medium?v=v2&amp;px=400" role="button" title="shmch155_2-1741665099277.png" alt="shmch155_2-1741665099277.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shmch155_3-1741665102799.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118557i7EAD6F6D58F62CA2/image-size/medium?v=v2&amp;px=400" role="button" title="shmch155_3-1741665102799.png" alt="shmch155_3-1741665102799.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Tue, 11 Mar 2025 04:00:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334215#M94122 shmch155 2025-03-11T04:00:23Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334324#M94129 <P>您好</P> <P>从提示信息来看，应该是通讯问题。</P> <P>建议在电脑上换一个usb端，重新连接打印机测试。</P> <P>注：usb线长一定不要超过1.5米，谢谢。</P> <P>&nbsp;</P> Wed, 12 Mar 2025 01:48:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/P1108qu-dong-wu-fa-an-zhuang/m-p/1334324#M94129 双鱼座鲨鱼 2025-03-12T01:48:02Z