https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1324288#M93521 <P>您好</P> <P>建议重启打印服务，重新测试，方法：</P> <P>电脑桌面上找到计算机图标——右键它，选择管理——服务和应用程序——服务——print spooler双击——启动类型修改为自动——并点击（先点停止，再点启动）——应用——确定。</P> <P>如果问题依旧，建议重启电脑测试。</P> <P>如果问题仍无法解决，建议更换其它电脑测试，谢谢。</P> Tue, 31 Dec 2024 05:50:25 GMT 双鱼座鲨鱼 2024-12-31T05:50:25Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1323775#M93466 <P>win11通过USB连接1020plus，并且安装官网最新版驱动hp_LJ1020_Full_Solution-v2012_918_1_57980.exe，驱动程序未打开。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="official_2-1735189397228.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115298iDBFF5B663C65D3C9/image-size/medium?v=v2&amp;px=400" role="button" title="official_2-1735189397228.png" alt="official_2-1735189397228.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="official_3-1735189451216.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115299i682BF39EEEA605A2/image-size/medium?v=v2&amp;px=400" role="button" title="official_3-1735189451216.png" alt="official_3-1735189451216.png" /></span></P><P>&nbsp;</P><P>设备管理器中显示已有打印机，但控制面板中不识别，手动添加失败。请求帮助。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="official_0-1735189240487.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115296i5DFAF1DD10280738/image-size/medium?v=v2&amp;px=400" role="button" title="official_0-1735189240487.png" alt="official_0-1735189240487.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="official_1-1735189268760.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115297i4E4FB1E786427D10/image-size/medium?v=v2&amp;px=400" role="button" title="official_1-1735189268760.png" alt="official_1-1735189268760.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 26 Dec 2024 05:05:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1323775#M93466 竹影official 2024-12-26T05:05:11Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1323778#M93467 <P>杀毒软件无拦截</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="official_0-1735189574170.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115300i2484BBDD96CCFF32/image-size/medium?v=v2&amp;px=400" role="button" title="official_0-1735189574170.png" alt="official_0-1735189574170.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="official_1-1735189593685.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115301i369C848BA4C557AE/image-size/medium?v=v2&amp;px=400" role="button" title="official_1-1735189593685.png" alt="official_1-1735189593685.png" /></span></P><P>&nbsp;</P> Thu, 26 Dec 2024 05:06:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1323778#M93467 竹影official 2024-12-26T05:06:57Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1323885#M93484 <P>您好</P> <P>请在电脑上打开控制面板--右击 设备和打印机--找到打印机图标。</P> <P>右击它--打印机属性--端口。</P> <P>找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Fri, 27 Dec 2024 06:28:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1323885#M93484 双鱼座鲨鱼 2024-12-27T06:28:54Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1323893#M93487 <P>感谢回复，但是我的控制面板中无法“右击 设备和打印机”</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="official_0-1735281775294.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115326iF9CB5516C0E292D6/image-size/medium?v=v2&amp;px=400" role="button" title="official_0-1735281775294.png" alt="official_0-1735281775294.png" /></span></P><P>左击进入后无打印机图标</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="official_1-1735281835487.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115327iCC8D4CAE97371CEC/image-size/medium?v=v2&amp;px=400" role="button" title="official_1-1735281835487.png" alt="official_1-1735281835487.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="official_2-1735281884238.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115328i8E3285870AB3AA73/image-size/medium?v=v2&amp;px=400" role="button" title="official_2-1735281884238.png" alt="official_2-1735281884238.png" /></span></P><P>&nbsp;</P> Fri, 27 Dec 2024 06:45:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1323893#M93487 竹影official 2024-12-27T06:45:31Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1324149#M93509 <P>您好</P> <P>请下载并解压：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/COL51473/bi-124608-2/hp_LJ1020_Full_Solution-v2012_918_1_57980.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/COL51473/bi-124608-2/hp_LJ1020_Full_Solution-v2012_918_1_57980.exe</A></P> <P>如下图，添加打印机</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1735544988748.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115402iC3861B72A214096B/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1735544988748.png" alt="_0-1735544988748.png" /></span></P> <P>不要搜索--手动添加打印机--端口usb/dot4--从磁盘安装--浏览。</P> <P>找到解压好的文件夹，选择其中任意一个inf文件，选择打印机，安装驱动并测试打印。</P> <P>操作过程中遇到问题，请及时追问，谢谢。</P> <P>&nbsp;</P> Mon, 30 Dec 2024 07:51:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1324149#M93509 双鱼座鲨鱼 2024-12-30T07:51:28Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1324188#M93513 <P>您好，我已按照您的说明逐步操作，成功打印出了测试页。但是控制面板与设置中依然没有打印机图标。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="official_0-1735547972939.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115412i0605A603A3EA38D1/image-size/medium?v=v2&amp;px=400" role="button" title="official_0-1735547972939.png" alt="official_0-1735547972939.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="official_1-1735548006927.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115414i81D9402E2B5C845D/image-size/medium?v=v2&amp;px=400" role="button" title="official_1-1735548006927.png" alt="official_1-1735548006927.png" /></span></P><P>&nbsp;</P> Mon, 30 Dec 2024 08:40:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1324188#M93513 竹影official 2024-12-30T08:40:20Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1324288#M93521 <P>您好</P> <P>建议重启打印服务，重新测试，方法：</P> <P>电脑桌面上找到计算机图标——右键它，选择管理——服务和应用程序——服务——print spooler双击——启动类型修改为自动——并点击（先点停止，再点启动）——应用——确定。</P> <P>如果问题依旧，建议重启电脑测试。</P> <P>如果问题仍无法解决，建议更换其它电脑测试，谢谢。</P> Tue, 31 Dec 2024 05:50:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/win11wu-fa-shi-yongHP-LaserJet-1020-plus-kong-zhi-mian-ban-wu-fa-tian-jia/m-p/1324288#M93521 双鱼座鲨鱼 2024-12-31T05:50:25Z