https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327634#M93681 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 082223.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116283i6D5C4B71F0F57F1F/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 082223.png" alt="屏幕截图 2025-01-26 082223.png" /></span></P><P>停在这步走不下去了。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 124225.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116284iAD710EB7702B6A6C/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 124225.png" alt="屏幕截图 2025-01-26 124225.png" /></span></P><P>临时文件夹已经清空。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 124429.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116285i4CF60E3069AA5CE7/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 124429.png" alt="屏幕截图 2025-01-26 124429.png" /></span></P><P>也没什么主动防御了。</P><P>&nbsp;</P><P>准</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 124354.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116286i584C4CBE41D0F2C8/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 124354.png" alt="屏幕截图 2025-01-26 124354.png" /></span></P><P>这个文件夹下，也没东西了。</P><P>为什么还是过不去。就是停在从硬盘安装那一步。点了没反应，继续点继续没反应。</P> Sun, 26 Jan 2025 04:44:37 GMT 小ccccc 2025-01-26T04:44:37Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327570#M93672 <P>1.通过正常安装程序无法安装，已经接入了电脑，但是无法识别。显示失败。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-25 180718.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116258i97B4AF2A196BE5FE/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-25 180718.png" alt="屏幕截图 2025-01-25 180718.png" /></span></P><P>2.尝试手工驱动，将驱动文件解压后虽然可以看到相关文件，但是再点击后无反应。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-25 180825.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116259iAF31269E3B85B3B2/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-25 180825.png" alt="屏幕截图 2025-01-25 180825.png" /></span></P><P>3.手动添加的端口可以查看到该打印机证明确实已经能够建立通讯。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-25 180929.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116260iBCD978BDB62D6741/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-25 180929.png" alt="屏幕截图 2025-01-25 180929.png" /></span></P><P>4.通过USB转type的转换接口连接，连接无问题，应为通过我的mac可以打印。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-25 180958.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116261i3A78D643387C037F/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-25 180958.png" alt="屏幕截图 2025-01-25 180958.png" /></span></P> Sat, 25 Jan 2025 10:13:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327570#M93672 小ccccc 2025-01-25T10:13:31Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327592#M93674 <P>您好</P> <P>请在打印机通过转接线连接电脑，打印机就绪时。</P> <P>打开电脑的设备管理器，先确认其中是否有与打印机相关的选项，例如：打印机名称或usb打印支持...</P> <P>谢谢</P> Sat, 25 Jan 2025 13:12:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327592#M93674 双鱼座鲨鱼 2025-01-25T13:12:36Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327614#M93676 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 080918.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116277iD1C483CDB0C17AE7/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 080918.png" alt="屏幕截图 2025-01-26 080918.png" /></span></P><P>在设备管理器中可以看到打印机。</P> Sun, 26 Jan 2025 00:09:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327614#M93676 小ccccc 2025-01-26T00:09:46Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327617#M93677 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 082223.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116278i8023AD807661EACA/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 082223.png" alt="屏幕截图 2025-01-26 082223.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 082444.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116279i3EA72FD9AA9038FB/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 082444.png" alt="屏幕截图 2025-01-26 082444.png" /></span></P><P>&nbsp;</P><P>最重要的是我已经解压了安装包，并选择了正确的位置，也选择了HPLJ1020.INF文件，但是点击后无反应，依旧停留在从磁盘安装的界面。</P> Sun, 26 Jan 2025 00:23:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327617#M93677 小ccccc 2025-01-26T00:23:53Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327618#M93678 <P>是我解压的包不对么？我把那个驱动文件exe的后缀改成了rar。然后解压的。是解压不对，缺少文件么？</P> Sun, 26 Jan 2025 00:28:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327618#M93678 小ccccc 2025-01-26T00:28:20Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327621#M93679 <P>您好</P> <P>以上问题和解压方式没有关系。</P> <P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P> <P>如果问题依旧，请清空电脑上的临时文件夹（<SPAN>temp</SPAN>），关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），手动添加打印机驱动测试，谢谢。</P> Sun, 26 Jan 2025 01:15:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327621#M93679 双鱼座鲨鱼 2025-01-26T01:15:17Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327634#M93681 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 082223.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116283i6D5C4B71F0F57F1F/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 082223.png" alt="屏幕截图 2025-01-26 082223.png" /></span></P><P>停在这步走不下去了。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 124225.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116284iAD710EB7702B6A6C/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 124225.png" alt="屏幕截图 2025-01-26 124225.png" /></span></P><P>临时文件夹已经清空。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 124429.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116285i4CF60E3069AA5CE7/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 124429.png" alt="屏幕截图 2025-01-26 124429.png" /></span></P><P>也没什么主动防御了。</P><P>&nbsp;</P><P>准</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 124354.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116286i584C4CBE41D0F2C8/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 124354.png" alt="屏幕截图 2025-01-26 124354.png" /></span></P><P>这个文件夹下，也没东西了。</P><P>为什么还是过不去。就是停在从硬盘安装那一步。点了没反应，继续点继续没反应。</P> Sun, 26 Jan 2025 04:44:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327634#M93681 小ccccc 2025-01-26T04:44:37Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327637#M93682 <P>您好</P> <P>如图：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1737866946165.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116287i862DF68BFDBB6AC3/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1737866946165.png" alt="_0-1737866946165.png" /></span></P> <P>麻烦点击：浏览，选择其中任意一个inf文件，谢谢。</P> <P>&nbsp;</P> Sun, 26 Jan 2025 04:49:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327637#M93682 双鱼座鲨鱼 2025-01-26T04:49:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327640#M93683 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 130732.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116288iD27E3EB2D0BAFB0A/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 130732.png" alt="屏幕截图 2025-01-26 130732.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2025-01-26 130812.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116289i68F9C79857F7B320/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2025-01-26 130812.png" alt="屏幕截图 2025-01-26 130812.png" /></span></P><P>选择的是没有错误的，已经选择HPLJ1020.INF。点打开，然后位置也对。确定后无反应。</P> Sun, 26 Jan 2025 05:06:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327640#M93683 小ccccc 2025-01-26T05:06:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327641#M93684 <P>重要的是确定之后，完全没反应。怎么点也过不去。点完也没啥提示，但是就是过不去。</P> Sun, 26 Jan 2025 05:08:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327641#M93684 小ccccc 2025-01-26T05:08:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327642#M93685 <P>您好</P> <P>请问打印系统是arm架构吗？</P> <P>有条件可以更换其它电脑测试，建议更换带usb接口的电脑测试，谢谢。</P> Sun, 26 Jan 2025 05:15:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327642#M93685 双鱼座鲨鱼 2025-01-26T05:15:13Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327646#M93686 <LI-SPOILER>华为MateBook E Go采用ARM架构的高通骁龙8cx计算平台‌。<BR /><BR />是这个架构不能用咱们这个打印机吗？</LI-SPOILER> Sun, 26 Jan 2025 08:30:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327646#M93686 小ccccc 2025-01-26T08:30:52Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327647#M93687 <LI-SPOILER><P>&nbsp;</P></LI-SPOILER><P>华为MateBook E Go采用ARM架构的高通骁龙8cx计算平台‌。</P><P>&nbsp;</P><P>是这个架构不能用咱们这个打印机吗？可以加以解决吗？还是就是用不了？</P> Sun, 26 Jan 2025 08:32:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327647#M93687 小ccccc 2025-01-26T08:32:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327683#M93688 <P>您好</P> <P>非常抱歉，hp laserjet 1020打印机不能在arm系统上使用。</P> <P>给您带来不便，敬请谅解。</P> Mon, 27 Jan 2025 01:31:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hua-weimatebooke-e-go-Win11jia-ting-ban-wu-fa-qu-donghp-laserjet-1020-plus-da-yin-ji/m-p/1327683#M93688 双鱼座鲨鱼 2025-01-27T01:31:14Z