https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329627#M93761 <P>设备管理器中没有图像设备一项，检测不到一体机。</P><P>一体机连接方式是USB。</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="USER_00001_0-1739409787272.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117116i963C70A7D4D464A6/image-size/medium?v=v2&amp;px=400" role="button" title="USER_00001_0-1739409787272.png" alt="USER_00001_0-1739409787272.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 13 Feb 2025 01:23:13 GMT USER_00001 2025-02-13T01:23:13Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329494#M93753 <P><SPAN>已经在官网下载了通用驱动，没有找到扫描功能，扫描不了，但是可以打印。<BR />看前面社区里面的解决方案里，我的电脑开始菜单没有hp文件夹和HPscan。</SPAN></P><P><SPAN>如何解决，谢谢！</SPAN></P> Wed, 12 Feb 2025 02:25:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329494#M93753 USER_00001 2025-02-12T02:25:24Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329500#M93754 <P>您好</P> <P>非常抱歉</P> <P>HP Laserjet 3390一体机没有win10扫描驱动。</P> <P>如果是通过usb方式连接，可尝试下载 打印机完整版驱动：</P> <P><A href="https://ftp.hp.com/pub/softlib/software9/COL13614/ma-38116-4/hp_LJ3050-3052-3055-3390-3392_Full_Solution_AP.exe" target="_blank">https://ftp.hp.com/pub/softlib/software9/COL13614/ma-38116-4/hp_LJ3050-3052-3055-3390-3392_Full_Solution_AP.exe</A></P> <P>解压驱动</P> <P>然后，电脑上打开设备管理器--图像设备--更新驱动--浏览到解压好的文件夹，选择scan文件夹即可。</P> Wed, 12 Feb 2025 03:01:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329500#M93754 双鱼座鲨鱼 2025-02-12T03:01:51Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329548#M93756 <P>安装时提示找不到指定文件。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="USER_00001_0-1739348970963.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117087i5EFD1FBA40994EA5/image-size/medium?v=v2&amp;px=400" role="button" title="USER_00001_0-1739348970963.png" alt="USER_00001_0-1739348970963.png" /></span></P><P><BR />设备管理器中没有图像设备，有没安装成功的HP EWS。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="USER_00001_1-1739349019622.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117088i5394A1882F8C6CB4/image-size/medium?v=v2&amp;px=400" role="button" title="USER_00001_1-1739349019622.png" alt="USER_00001_1-1739349019622.png" /></span></P><P>&nbsp;</P><P>没有成功，还是不能扫描。</P> Wed, 12 Feb 2025 08:30:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329548#M93756 USER_00001 2025-02-12T08:30:46Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329579#M93757 <P>您好</P> <P>请问图像设备中是否能检测到3390一体机呢？</P> <P>麻烦提供相关图片，以便确认问题，谢谢。</P> Wed, 12 Feb 2025 09:23:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329579#M93757 双鱼座鲨鱼 2025-02-12T09:23:15Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329627#M93761 <P>设备管理器中没有图像设备一项，检测不到一体机。</P><P>一体机连接方式是USB。</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="USER_00001_0-1739409787272.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117116i963C70A7D4D464A6/image-size/medium?v=v2&amp;px=400" role="button" title="USER_00001_0-1739409787272.png" alt="USER_00001_0-1739409787272.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 13 Feb 2025 01:23:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329627#M93761 USER_00001 2025-02-13T01:23:13Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329634#M93762 <P>您好</P> <P>非常抱歉。</P> <P>如果需要使用3390扫描功能，只能在xp或vista系统上测试。</P> <P>给您带来不便，敬请谅解。</P> Thu, 13 Feb 2025 01:50:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329634#M93762 双鱼座鲨鱼 2025-02-13T01:50:46Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329643#M93764 <P>好的，知道了，谢谢！</P> Thu, 13 Feb 2025 02:22:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329643#M93764 USER_00001 2025-02-13T02:22:59Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329773#M93769 <P>感谢理解</P> Thu, 13 Feb 2025 08:47:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Laserjet-3390yi-ti-ji-neng-da-yin-bu-neng-sao-miao/m-p/1329773#M93769 双鱼座鲨鱼 2025-02-13T08:47:48Z