https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336298#M94268 <P>您好</P> <P>如果打印机和电脑的子网掩码是255.255.255.0</P> <P>打印机和电脑ip地址的前三组必须是相同的，谢谢。</P> Mon, 24 Mar 2025 09:13:44 GMT 双鱼座鲨鱼 2025-03-24T09:13:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1292530#M91705 <P>通过公司以太网安装的网络打印机，用的是本网站的驱动程序，安装后能打印，但不能扫描，右击打印机没有“开始扫描”的提示，怀疑是驱动的原因，但官网下载的驱动，“<SPAN>全功能解决方案软件和驱动程序”和“系列打印和扫描驱动程序”都试了，都是能打印不能扫描。</SPAN></P> Tue, 28 May 2024 08:10:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1292530#M91705 一飞冲天2 2024-05-28T08:10:50Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1292532#M91706 <P>您好</P><P>如果电脑上已经安装了打印机完整版驱动。</P><P>请在电脑上分别搜索&nbsp; 扫描&nbsp; 和&nbsp; hp mfp scan&nbsp; 测试扫描。</P><P>操作过程中遇到问题可以发图片给我，谢谢。</P> Tue, 28 May 2024 08:15:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1292532#M91706 双鱼座鲨鱼 2024-05-28T08:15:33Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1292588#M91709 <P>搜“扫描”时，出现的“ windows传真与扫描” 和“扫描”中都没有HP437打印机，但搜“<SPAN>&nbsp;hp mfp scan ”出现了该打印机的专属页面，测试成功。感谢<span class="lia-unicode-emoji" title=":握手:">🤝</span></SPAN></P> Wed, 29 May 2024 00:28:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1292588#M91709 一飞冲天2 2024-05-29T00:28:21Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1292606#M91710 <P>感谢反馈</P> Wed, 29 May 2024 01:16:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1292606#M91710 双鱼座鲨鱼 2024-05-29T01:16:15Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1323876#M93481 <P>HP MFP Scan 一直转圈圈，能打印，还是不能扫描。同事电脑可以扫描。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="搜狗高速浏览器截图20241227122856.jpg" style="width: 743px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115322i0D96736096B56619/image-size/large?v=v2&amp;px=999" role="button" title="搜狗高速浏览器截图20241227122856.jpg" alt="搜狗高速浏览器截图20241227122856.jpg" /></span></P> Fri, 27 Dec 2024 04:29:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1323876#M93481 Elec_Xiang 2024-12-27T04:29:28Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1324153#M93511 <P>您好</P> <P>请先确认打印是否正常。</P> <P>同时，请分别确认能扫描和不能扫描的电脑的ip地址，子网掩码和网关给我，以便确认问题，谢谢。</P> Mon, 30 Dec 2024 07:59:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1324153#M93511 双鱼座鲨鱼 2024-12-30T07:59:40Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336156#M94258 <P>我也遇到这种情况，其他电脑可以正常使用</P> Mon, 24 Mar 2025 01:43:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336156#M94258 Gxwsq 2025-03-24T01:43:57Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336164#M94259 <P>网络打印机HP&nbsp; M439，办公室电脑与打印机的IP都不同网段，但部分电脑打印和扫描均正常，另外2台电脑打印正常，但不能扫描，可以ping打印机的IP，关闭防火墙也不能解决问题，打印机都是通过HP官网驱动安装的。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Gxwsq_0-1742781324063.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119151i607D971E4DB3C902/image-size/medium?v=v2&amp;px=400" role="button" title="Gxwsq_0-1742781324063.jpeg" alt="Gxwsq_0-1742781324063.jpeg" /></span></P><P>打印机IP172.16.20.188,255.255.255.0,电脑IP172.16.37.224,255.255.255.0</P> Mon, 24 Mar 2025 02:00:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336164#M94259 Gxwsq 2025-03-24T02:00:33Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336298#M94268 <P>您好</P> <P>如果打印机和电脑的子网掩码是255.255.255.0</P> <P>打印机和电脑ip地址的前三组必须是相同的，谢谢。</P> Mon, 24 Mar 2025 09:13:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336298#M94268 双鱼座鲨鱼 2025-03-24T09:13:44Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336612#M94293 <P><SPAN>打印机和电脑的子网掩码是255.255.255.0，打印机IP172.16.20.188，但电脑IP172.16.10.113的能够正常使用，电脑IP172.16.37.224为何不能呢？</SPAN></P> Tue, 25 Mar 2025 08:09:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336612#M94293 Gxwsq 2025-03-25T08:09:41Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336889#M94296 <P>您好</P> <P>非常抱歉，如果子网掩码设置为255.255.255.0</P> <P>电脑和打印机ip地址前三组相同，说明打印机和电脑在同一个网段，电脑可以正常访问打印机。</P> <P>如果电脑和打印机ip地址前三组不相同，说明打印机和电脑不在同一个网段，电脑和打印机之间可能会存在通讯问题。</P> <P>所以，为了确保打印机和暖心能够正常通讯，建议打印机和电脑设置在同一个网段，谢谢。</P> Wed, 26 Mar 2025 02:21:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336889#M94296 双鱼座鲨鱼 2025-03-26T02:21:26Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336946#M94300 <P>另一台电脑IP172.16.20.168/255.255.255.0/172.16.20.254，打印机是172.16.20.188/255.255.255.0/172.16.20.254，电脑也无法正常使用扫描</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Gxwsq_0-1742965943976.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119641i4723C95A2A1B042A/image-size/medium?v=v2&amp;px=400" role="button" title="Gxwsq_0-1742965943976.jpeg" alt="Gxwsq_0-1742965943976.jpeg" /></span></P><P>请问该如何操作才能解决问题？</P> Wed, 26 Mar 2025 05:13:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336946#M94300 Gxwsq 2025-03-26T05:13:10Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336995#M94305 <P>您好</P> <P>可以先在电脑上打开一个浏览器，地址栏中输入</P> <P>请确认打印机ip是自动获取的还是手动设置的。</P> <P>谢谢</P> <P>&nbsp;</P> Wed, 26 Mar 2025 09:27:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1336995#M94305 双鱼座鲨鱼 2025-03-26T09:27:52Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1337150#M94321 <P>静态ip</P> Thu, 27 Mar 2025 09:22:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1337150#M94321 Gxwsq 2025-03-27T09:22:54Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1337325#M94337 <P>您好</P> <P>请将打印机设置为dhcp后，重新测试，谢谢。</P> Fri, 28 Mar 2025 07:56:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP437an-zhuang-de-wang-luo-da-yin-ji-neng-da-yin-dan-bu-neng-sao-miao/m-p/1337325#M94337 双鱼座鲨鱼 2025-03-28T07:56:36Z