https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338600#M94389 <P>不是驱动不行，是没有这个软件就没办法扫描，这个软件又会崩溃，无法正常运行，已经删了重新安装过，或者有什么稳定的驱动发一个</P> Sat, 05 Apr 2025 16:02:43 GMT 壹零2025 2025-04-05T16:02:43Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338313#M94384 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250403114653.png" style="width: 591px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120081iD9DC482A8162AEC2/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250403114653.png" alt="微信图片_20250403114653.png" /></span></P> Thu, 03 Apr 2025 03:50:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338313#M94384 壹零2025 2025-04-03T03:50:03Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338316#M94386 <P>您好</P> <P>请完成附件中的操作后，重新测试扫描到计算机功能，谢谢。</P> Thu, 03 Apr 2025 05:08:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338316#M94386 双鱼座鲨鱼 2025-04-03T05:08:07Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338600#M94389 <P>不是驱动不行，是没有这个软件就没办法扫描，这个软件又会崩溃，无法正常运行，已经删了重新安装过，或者有什么稳定的驱动发一个</P> Sat, 05 Apr 2025 16:02:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338600#M94389 壹零2025 2025-04-05T16:02:43Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338601#M94390 <P>这个软件正常运行的时候扫描都是正常的，只要不见了，就不能使用了，办公室几台电脑都这样，会不定时崩溃了</P> Sat, 05 Apr 2025 16:05:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338601#M94390 壹零2025 2025-04-05T16:05:40Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338789#M94407 <P>您好</P> <P>请确认电脑端hp scan/hp smart扫描是否正常。</P> <P>如果网络中所有电脑都存在以上问题，可以在电脑上打开打印机网页，设置扫描至文件夹。</P> <P>然后再回到打印机面板：扫描--扫描至网络文件夹，测试扫描是否正常，谢谢。</P> Mon, 07 Apr 2025 07:07:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338789#M94407 双鱼座鲨鱼 2025-04-07T07:07:47Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338825#M94413 <P>说了不是驱动不能用，是你这个软件会崩了（就是找不到了），要重新打开才有用，经常会坏，给我带来麻烦，经常要去打开，你这个软件是不是和其他软件有冲突还是什么问题？</P> Mon, 07 Apr 2025 09:15:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338825#M94413 壹零2025 2025-04-07T09:15:56Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338828#M94414 <P>扫描到计算机的功能可能和电脑的安全设置，网络设置有关，有的时候确实会存在不稳定的情况。</P> <P>如果这个功能使用起来不太稳定，建议安装惠普扫描软件使用</P> Mon, 07 Apr 2025 09:36:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338828#M94414 Tsingddi 2025-04-07T09:36:16Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338839#M94420 <P>您说的惠普扫描软件是可以用的，但是这样很不方便，在打印机面前，准备扫描了，又要跑到电脑面前打开这个软件扫描，这样太麻烦了，买惠普就是想省心，不会有那么多问题，现在反而出现了这个问题，希望你们反馈一下，出一个版本，再修复一下这个软件。</P> Mon, 07 Apr 2025 10:28:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338839#M94420 壹零2025 2025-04-07T10:28:47Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338913#M94423 <P>您好</P> <P>可以测试一下扫描至文件夹功能是否正常。</P> <P>谢谢</P> Tue, 08 Apr 2025 03:13:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1338913#M94423 双鱼座鲨鱼 2025-04-08T03:13:34Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1339489#M94472 <P>不用测试呢，只要<SPAN class="">Scantopcactivationapp这个软件在所有功能一切正常，这个软件坏了就无法使用，告诉我怎么解决就行.</SPAN></P> Sat, 12 Apr 2025 02:30:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1339489#M94472 壹零2025 2025-04-12T02:30:15Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1339668#M94479 <P>您好</P> <P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P> <P>如果问题依旧，请清空电脑上的临时文件夹（<SPAN>temp</SPAN>），关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机完整版驱动测试。</P> <P>谢谢</P> Mon, 14 Apr 2025 02:27:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/hui-pum479jing-chang-wu-fa-sao-ma-dao-ji-suan-ji-fu-jian-zhao-pian-zhe-ge-ruan-jian-lao-shi-hui-beng-kui-qu-dong-ban-ben-hao63-4-6169-qing-gong-cheng-shi-bang-mang-kan-kan/m-p/1339668#M94479 双鱼座鲨鱼 2025-04-14T02:27:27Z