https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/qiu-zhu-lao-ban-ben-xi-tong-wu-fa-an-zhuangM232dw-da-yin-ji-qu-dong-cheng-xu/m-p/1341871#M94630 <P>你好，按照你的提示：</P><P>1.下载window Edge 浏览器，使用Edge浏览器在support.hp.com根据机型分别下载了HP easy start 16.8.12和300mb的脱机使用HPEasyStart 16.2.4的webpack，点击安装包进行安装过程中均弹出如图“操作系统不受支持”的提示。点击后重新跳转至support.hp.com<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250428164903.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121153i379F68ECDD9E32F1/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250428164903.jpg" alt="微信图片_20250428164903.jpg" /></span></P><P>过程中的确没有再探出webview2不支持的提示，但也没有遇到需要安装.net的提示</P> Mon, 28 Apr 2025 08:51:20 GMT carefreecs 2025-04-28T08:51:20Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/qiu-zhu-lao-ban-ben-xi-tong-wu-fa-an-zhuangM232dw-da-yin-ji-qu-dong-cheng-xu/m-p/1341673#M94590 <P>系统较老为：Windows Server 2008 R2 datacenter Service Pack 1</P><P>通过123.hp.com的驱动程序无法安装,显示要先安装webview2 runtime，但是安装后提示不支持。</P><P>是否有低版本的驱动程序支持</P> Sun, 27 Apr 2025 02:47:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/qiu-zhu-lao-ban-ben-xi-tong-wu-fa-an-zhuangM232dw-da-yin-ji-qu-dong-cheng-xu/m-p/1341673#M94590 carefreecs 2025-04-27T02:47:33Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/qiu-zhu-lao-ban-ben-xi-tong-wu-fa-an-zhuangM232dw-da-yin-ji-qu-dong-cheng-xu/m-p/1341676#M94591 <P>您好</P> <P>操作方法请参考：</P> <P>1.浏览器用：Microsoft Edge最新版本（<U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">https://www.microsoft.com/</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">zh-cn</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">/edge/</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">download?form</A></U><U><A href="https://protect-us.mimecast.com/s/VU0PCyP5E5uYpKpz6cZp21s?domain=microsoft.com" target="_blank">=MA13FJ）</A></U></P> <P>2.使用Microsoft Edge浏览器在惠普官网下载驱动，点击启动需要安装 Webview2 （测试其他浏览器无法安装 Webview2）</P> <P>3.然后点击启动驱动，根据报错提示下载安装相应版本的 .net（<U><A href="https://protect-us.mimecast.com/s/76-aCzp5G5IK7E7p8IXkJm6?domain=dotnet.microsoft.com" target="_blank">https://dotnet.microsoft.com/</A></U><U><A href="https://protect-us.mimecast.com/s/76-aCzp5G5IK7E7p8IXkJm6?domain=dotnet.microsoft.com" target="_blank">zh-cn</A></U><U><A href="https://protect-us.mimecast.com/s/76-aCzp5G5IK7E7p8IXkJm6?domain=dotnet.microsoft.com" target="_blank">/download/dotnet-framework）</A></U></P> <P>4.根据提示安装驱动，完成后打印机如果无法打印，可以在控制面板-设备和打印机内删除打印机，然后拔掉数据线，重启打印机再次插入，等待打印机自动安装。</P> <P>谢谢</P> Sun, 27 Apr 2025 03:16:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/qiu-zhu-lao-ban-ben-xi-tong-wu-fa-an-zhuangM232dw-da-yin-ji-qu-dong-cheng-xu/m-p/1341676#M94591 双鱼座鲨鱼 2025-04-27T03:16:28Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/qiu-zhu-lao-ban-ben-xi-tong-wu-fa-an-zhuangM232dw-da-yin-ji-qu-dong-cheng-xu/m-p/1341871#M94630 <P>你好，按照你的提示：</P><P>1.下载window Edge 浏览器，使用Edge浏览器在support.hp.com根据机型分别下载了HP easy start 16.8.12和300mb的脱机使用HPEasyStart 16.2.4的webpack，点击安装包进行安装过程中均弹出如图“操作系统不受支持”的提示。点击后重新跳转至support.hp.com<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250428164903.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121153i379F68ECDD9E32F1/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250428164903.jpg" alt="微信图片_20250428164903.jpg" /></span></P><P>过程中的确没有再探出webview2不支持的提示，但也没有遇到需要安装.net的提示</P> Mon, 28 Apr 2025 08:51:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/qiu-zhu-lao-ban-ben-xi-tong-wu-fa-an-zhuangM232dw-da-yin-ji-qu-dong-cheng-xu/m-p/1341871#M94630 carefreecs 2025-04-28T08:51:20Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/qiu-zhu-lao-ban-ben-xi-tong-wu-fa-an-zhuangM232dw-da-yin-ji-qu-dong-cheng-xu/m-p/1341932#M94635 <P>您好</P> <P>完成第一步后，第二步需要下载<SPAN>Webview2。</SPAN></P> <P><SPAN>麻烦按步骤操作，谢谢。</SPAN></P> Tue, 29 Apr 2025 03:11:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/qiu-zhu-lao-ban-ben-xi-tong-wu-fa-an-zhuangM232dw-da-yin-ji-qu-dong-cheng-xu/m-p/1341932#M94635 双鱼座鲨鱼 2025-04-29T03:11:01Z