https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1364703#M95821 <P>在从win10升级win11后，hp scan软件很不稳定。一开始是打开软件找不到设备。现在安装最新版的hp scan（63.6.6354）软件后，软件加载读条时间特别长（5分钟以上），读条完了仍然找不到扫描仪。初步判断应该是升级了win11导致的，因为升级前后其他的变量都没变。在不降级系统的情况下，有什么办法能够排查解决这个问题吗？</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PixPin_2025-10-17_09-45-59.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127625i54AFD1E332D21514/image-size/large?v=v2&amp;px=999" role="button" title="PixPin_2025-10-17_09-45-59.png" alt="PixPin_2025-10-17_09-45-59.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PixPin_2025-10-17_09-46-10.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127624i44469CB8CA7484A6/image-size/large?v=v2&amp;px=999" role="button" title="PixPin_2025-10-17_09-46-10.png" alt="PixPin_2025-10-17_09-46-10.png" /></span></P> Fri, 17 Oct 2025 02:40:31 GMT 刘马在打工 2025-10-17T02:40:31Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1364703#M95821 <P>在从win10升级win11后，hp scan软件很不稳定。一开始是打开软件找不到设备。现在安装最新版的hp scan（63.6.6354）软件后，软件加载读条时间特别长（5分钟以上），读条完了仍然找不到扫描仪。初步判断应该是升级了win11导致的，因为升级前后其他的变量都没变。在不降级系统的情况下，有什么办法能够排查解决这个问题吗？</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PixPin_2025-10-17_09-45-59.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127625i54AFD1E332D21514/image-size/large?v=v2&amp;px=999" role="button" title="PixPin_2025-10-17_09-45-59.png" alt="PixPin_2025-10-17_09-45-59.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PixPin_2025-10-17_09-46-10.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127624i44469CB8CA7484A6/image-size/large?v=v2&amp;px=999" role="button" title="PixPin_2025-10-17_09-46-10.png" alt="PixPin_2025-10-17_09-46-10.png" /></span></P> Fri, 17 Oct 2025 02:40:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1364703#M95821 刘马在打工 2025-10-17T02:40:31Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1364726#M95823 <P>您好</P> <P>请在电脑上搜索：扫描</P> <P>然后通过系统自带的扫描功能测试是否存在以上问题，谢谢。</P> Fri, 17 Oct 2025 05:35:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1364726#M95823 双鱼座鲨鱼 2025-10-17T05:35:09Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1365549#M95853 <P>1、在windows自带的传真和扫描中找不到该设备。</P><P>2、在设备管理器中也找不到这个设备（断电重启后，会短暂在“图像设备”里出现几秒钟的设备，然后又消失了）。</P><P>3、hp scan打开也一直提示这个，加载完了之后提示没找到设备。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="设备管理器界面" style="width: 418px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128022i4CD187388CB297A3/image-size/large?v=v2&amp;px=999" role="button" title="PixPin_2025-10-21_16-11-16.png" alt="设备管理器界面" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">设备管理器界面</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="加载界面" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128023i07DAEB8ADB07D559/image-size/large?v=v2&amp;px=999" role="button" title="PixPin_2025-10-21_16-09-31.png" alt="加载界面" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">加载界面</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="windows扫描仪" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128024i409E35C8F23D38C2/image-size/large?v=v2&amp;px=999" role="button" title="PixPin_2025-10-21_16-08-34.png" alt="windows扫描仪" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">windows扫描仪</span></span></P> Tue, 21 Oct 2025 08:16:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1365549#M95853 刘马在打工 2025-10-21T08:16:27Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1365550#M95854 <P>上周五用过一次，很顺畅就打开软件识别到设备了。今天就不行，就像刚才描述情况一样，hp scan打开也慢，设备也识别不到。像撞运气一样，时好时坏的。</P> Tue, 21 Oct 2025 08:19:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1365550#M95854 刘马在打工 2025-10-21T08:19:38Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1365715#M95857 <P>您好</P> <P>从图片来看（设备管理器），电脑端没有检测到扫描仪（Scan Pro 2000 s2）。</P> <P>建议更换其它usb接口或更换1米左右的usb线重新测试，谢谢。</P> <P>注：扫描仪一定要连接到电脑的usb2.0端口上。</P> Thu, 23 Oct 2025 01:58:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1365715#M95857 双鱼座鲨鱼 2025-10-23T01:58:19Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1366235#M95891 <P>1.确实是一段时间之前更改为连接USB3.0的端口（但是记不清更改端口和出现故障的时间顺序了），因为我看自带的线也是蓝色的，软件也是提示可以连在USB3.0端口提升速度，请问是否必须连在usb2.0的端口才能稳定使用。</P><P>2.每次hp scan打开提示初始化驱动是什么情况呢，每次都初始化也挺费时间的。</P> Mon, 27 Oct 2025 03:19:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1366235#M95891 刘马在打工 2025-10-27T03:19:32Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1366237#M95892 <P>您好</P> <P>建议将设备连接至电脑的usb2.0端口使用，确认问题是否可以解决，谢谢。</P> Mon, 27 Oct 2025 03:24:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1366237#M95892 双鱼座鲨鱼 2025-10-27T03:24:11Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1367220#M95977 <P>测试了几次，连接到usb2.0之后没有明显的变化。仍然出现上述两个问题，即每次打开hp scan的时候出现驱动正在初始化和频繁找不到扫描仪的情况。<span class="lia-unicode-emoji" title=":笑得打滚:">🤣</span></P> Mon, 03 Nov 2025 06:21:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1367220#M95977 刘马在打工 2025-11-03T06:21:01Z https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1367230#M95978 <P>您好</P> <P>目前来看，与升级软件无关。</P> <P>有条件建议换线换电脑测试。</P> <P>谢谢</P> Mon, 03 Nov 2025 06:59:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/Scan-Pro-2000-s2wu-fa-zaiwin11shang-shi-yong/m-p/1367230#M95978 双鱼座鲨鱼 2025-11-03T06:59:02Z