https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/886403#M382796 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/114959">@HEY-ZY</a>&nbsp; 已写:<BR /><P><SPAN>您好，针对您的回复想进一步了解一下，关于BIOS硬重置，是否直接按照您所说的步骤进行操作就行？对电脑有没有什么影响？（本人不是特别懂电脑系统）是否有必要提前备份电脑里的文件？</SPAN></P><HR /></BLOCKQUOTE><P>不影响硬盘数据。还是带上电源一起到维修站找工作人员处理比较好。</P> Wed, 08 Aug 2018 02:31:45 GMT y2kim 2018-08-08T02:31:45Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/885892#M382601 <P>电脑最近基本充电后使用不到2个小时就没电了，这两天更是只能连接充电器才能开机使用。充电时显示电源已接通，正在充电，但是充电过程特别慢！！基本上很久很久才显示充了1%的电量。通过HP Support Assistant中的电池检验，显示电源正常，请问应该如何解决</P> Sat, 04 Aug 2018 07:40:23 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/885892#M382601 HEY-ZY 2018-08-04T07:40:23Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/885953#M382637 <P>如果有条件，替换同样接口的电源适配器测试。</P><P>.</P><P>.</P><DIV>释放主板静电：</DIV><P><!-- 5f39ae17-8c62-4a45-bc43-b32064c9388a:W3siYmxvY2tJZCI6IjY1NTAtMTUxNTQwMzEzMTc0OSIsImJsb2NrVHlwZSI6InBhcmFncmFwaCIsInN0eWxlcyI6eyJhbGlnbiI6ImxlZnQiLCJpbmRlbnQiOjAsInRleHQtaW5kZW50IjowLCJsaW5lLWhlaWdodCI6MS43NSwiYmFjay1jb2xvciI6Im5vbmUiLCJwYWRkaW5nIjoibm9uZSJ9LCJ0eXBlIjoicGFyYWdyYXBoIiwicmljaFRleHQiOnsiZGF0YSI6W3siY2hhciI6IumHiiJ9LHsiY2hhciI6IuaUviJ9LHsiY2hhciI6IuS4uyJ9LHsiY2hhciI6IuadvyJ9LHsiY2hhciI6IumdmSJ9LHsiY2hhciI6IueUtSJ9LHsiY2hhciI6Iu+8miJ9XSwiaXNSaWNoVGV4dCI6dHJ1ZSwia2VlcExpbmVCcmVhayI6dHJ1ZX19XQ== --></P><DIV>关机并拔掉电源适配器，按住电源键并保持30秒，之后，插电源适配器，开机观察。</DIV><P><!-- 5f39ae17-8c62-4a45-bc43-b32064c9388a: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 --></P><P>.</P><P>.</P><DIV>BIOS硬重置：</DIV><DIV><DIV>关机状态下，同时按 Windows + V 按键并保持按住的状态，按住电源键2~3秒，然后三个按键一起松开。等待一分钟，如果开机有显示，并提示502错误，就表示重置成功。<!-- 5f39ae17-8c62-4a45-bc43-b32064c9388a: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 --></DIV><DIV>.</DIV><DIV>.</DIV><DIV>更新BIOS：</DIV><DIV><A href="https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88780.exe" target="_blank">https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88780.exe</A></DIV><!-- 5f39ae17-8c62-4a45-bc43-b32064c9388a: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 --></DIV><DIV>预装Win10系统更新BIOS的过程：<BR />下载好的BIOS更新程序，双击打开，点 Next，选择 I accept the terms in the license agreement ，点 Next，点 Next，选择 Update，点 Next，确认已经插好电源，点 Next，等待，点 Restart Now，电脑会自动重启，<BR />进入白色的 UEFI BIOS 刷新界面，点击 立即应用更新 或等待15秒会开始BIOS更新，耐心等待BIOS更新，经过两次重启，大约15分钟后，会自动进入系统。<BR />更新 BIOS 后，建议重新进入 BIOS (关机状态下，按电源键开机，立刻、连续、多次点击ESC，看到 F1、F2、F9、F10菜单后，按F10进入BIOS。)，恢复BIOS默认设置(按F9，选“是”回车，按F10，选“是”回车)。</DIV> Sat, 04 Aug 2018 09:45:56 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/885953#M382637 548851818 2018-08-04T09:45:56Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/886073#M382679 <P>电源可能坏了。</P> Mon, 06 Aug 2018 02:29:44 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/886073#M382679 y2kim 2018-08-06T02:29:44Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/886187#M382719 <P>是不是充电设置没有设置好，如果都正常，那就拿到惠普售后服务检测一下电源和电池。</P> Mon, 06 Aug 2018 09:25:00 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/886187#M382719 HUPH 2018-08-06T09:25:00Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/886364#M382770 <P><SPAN>您好，针对您的回复想进一步了解一下，关于BIOS硬重置，是否直接按照您所说的步骤进行操作就行？对电脑有没有什么影响？（本人不是特别懂电脑系统）是否有必要提前备份电脑里的文件？</SPAN></P> Tue, 07 Aug 2018 13:35:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/886364#M382770 HEY-ZY 2018-08-07T13:35:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/886403#M382796 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/114959">@HEY-ZY</a>&nbsp; 已写:<BR /><P><SPAN>您好，针对您的回复想进一步了解一下，关于BIOS硬重置，是否直接按照您所说的步骤进行操作就行？对电脑有没有什么影响？（本人不是特别懂电脑系统）是否有必要提前备份电脑里的文件？</SPAN></P><HR /></BLOCKQUOTE><P>不影响硬盘数据。还是带上电源一起到维修站找工作人员处理比较好。</P> Wed, 08 Aug 2018 02:31:45 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/886403#M382796 y2kim 2018-08-08T02:31:45Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/1067014#M429232 <P>请问您的问题解决了吗？我感觉我的笔记本也是这样的问题</P> Thu, 07 Jan 2021 10:55:00 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/bi-ji-ben-dian-nao-dian-yuan-xian-shi-dian-yuan-yi-jie-tong-zheng-zai-chong-dian-dan-shi-chong-dian-te-bie-te-bie-man/m-p/1067014#M429232 SR 2021-01-07T10:55:00Z