https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895742#M385875 <P>序列号应该是<SPAN>5CG7094HY7</SPAN></P><P>&nbsp;</P><P>报错看应该是电池故障，需要更换电池，序列号核实没有额外的金牌，默认电池保修一年，可以联系服务中心订购电池</P> Thu, 11 Oct 2018 08:08:01 GMT 坏坏的笑 2018-10-11T08:08:01Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895741#M385874 <P>故障ID：U4R04C-8K098U-MFGGQ1-C19E13&nbsp;&nbsp;</P><P>&nbsp;</P><P>测试日志放在最下面。</P><P>&nbsp;</P><P>如题，连接电源后系统不显示充电，但是剩余电量也不减少。<A title="其余详情" href="https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zi-dai-fang-po-jian-gong-neng-de-bi-ji-ben-jin-shui-hou-gu-zhang-qing-wen-suan-bao-xiu-nei-me/td-p/895580" target="_blank">其余详情点此。</A>&nbsp;请问是哪里的问题？谢谢。</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="1.png" style="width: 441px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/31895iA63578F9E1F36325/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="2.png" style="width: 443px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/31894i679771871886779F/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 11 Oct 2018 08:02:26 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895741#M385874 nek 2018-10-11T08:02:26Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895742#M385875 <P>序列号应该是<SPAN>5CG7094HY7</SPAN></P><P>&nbsp;</P><P>报错看应该是电池故障，需要更换电池，序列号核实没有额外的金牌，默认电池保修一年，可以联系服务中心订购电池</P> Thu, 11 Oct 2018 08:08:01 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895742#M385875 坏坏的笑 2018-10-11T08:08:01Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895749#M385876 <P>报错已提示电池故障了，请及时送修，更换电池。</P> Thu, 11 Oct 2018 08:25:12 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895749#M385876 Danny-wu 2018-10-11T08:25:12Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895758#M385878 <P>感谢上面回复。</P><P>&nbsp;</P><P>另外补充一个现象，拔掉电池之后，连接上电源，再按上电池，系统（软件和硬件）可以识别充电，但是实际电量没有变化（充不进去）。</P> Thu, 11 Oct 2018 08:47:33 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895758#M385878 nek 2018-10-11T08:47:33Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895761#M385879 <P>电池坏了，如果需要使用电池，联系服务中心订购即可</P> Thu, 11 Oct 2018 08:52:30 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895761#M385879 坏坏的笑 2018-10-11T08:52:30Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895990#M385944 <P>直接联系售后 保修期内是可以免费更换电池的</P> Fri, 12 Oct 2018 09:12:21 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dai-gu-zhang-bian-hao-he-ri-zhi-bi-ji-ben-wu-fa-chong-dian-lian-jie-dian-yuan-zhi-hou-xi-tong-bu-shi-bie/m-p/895990#M385944 fh6669 2018-10-12T09:12:21Z