https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933418#M397070 <P>这个关键是过保了，如果没过保是可以免费换电池的。</P> Thu, 25 Jul 2019 09:25:06 GMT 海滨之旅 2019-07-25T09:25:06Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933343#M397041 <P>本人于2016年6月初在京东惠普自营旗舰店购买惠普暗影精灵2首发笔记本电脑一台，期间因A面设计问题：LOGO突起以致磨损屏幕，更换42次屏幕后解决问题。2017年该型号笔记本电脑的BIOS出现严重缺陷，会导致接入电源的电脑过充电导致电池膨胀，而惠普方面则只是在其官网以发布BIOS更新的形式处理，并未有效通知到用户，导致大量用户对此事毫不知情并继续使用。今年6月中旬本人因更换固态硬盘拆机后方才发现如下图所示的严重膨胀。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37956iE37A49D0663A2B2E/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37955i66651D4043A9C993/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37954i81EB32540D66B9D2/image-size/large?v=v2&amp;px=999" role="button" title="3.jpg" alt="3.jpg" /></span></P><P>而对此事咨询惠普官方微信客服，对方多位客服均表示无法负责或者拒绝负责。惠普客服还表示该缺陷并不影响正常使用，然而其电池上清楚写明“如电池膨胀请勿继续使用”，这是对消费者生命安全的极大不负责任，以一年保修已过期来搪塞惠普公司自身过失造成的重大安全隐患，实属不负责任，而电话客服代表甚至表示用户可以去相关执法部门投诉！店大欺客！作为消费者，我强烈要求维护自身正当权益，要求惠普公司立即予以合理答复并对消费者的损失进行道歉，立即免费提供原厂全新电池的更换并对电池配件提供法律规定时长（最低不少于三个月）的质量保证，并确保新品电池不会再出现类似问题。希望平台切实监督惠普公司履行企业责任，也希望惠普公司作为大型跨国公司应当停止逃避责任的行为，否则将失去用户的信任！</P> Wed, 24 Jul 2019 14:29:43 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933343#M397041 lost 2019-07-24T14:29:43Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933358#M397048 <P>在美国估计会很快解决，在欧洲也是，只有在中国，难难难。呵呵。中国人傻钱多好欺骗。</P> Thu, 25 Jul 2019 00:25:43 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933358#M397048 Zbook17_G5 2019-07-25T00:25:43Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933379#M397059 。。我的暗影2pro前段时间也发现电池鼓包了，。。五月份刚过保。。服了 Thu, 25 Jul 2019 02:13:24 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933379#M397059 谦豫 2019-07-25T02:13:24Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933418#M397070 <P>这个关键是过保了，如果没过保是可以免费换电池的。</P> Thu, 25 Jul 2019 09:25:06 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933418#M397070 海滨之旅 2019-07-25T09:25:06Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933460#M397085 过保不是关键问题。第一是惠普设计的原因造成产品问题；第二惠普发现问题却没有告知消费者；第三笔记本硬件是需要拆卸才能发现问题的，哪有消费者没事拆笔记本玩？惠普是在逃避责任，把设计问题通过过保转嫁给消费者来节约一大笔开支，并规避相应的质量问题带来的不良影响！如果惠普发现问题就通知消费者，哪有现在这些破事？ Fri, 26 Jul 2019 04:02:57 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933460#M397085 lost 2019-07-26T04:02:57Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933882#M397194 昨天清灰一拆2pro也鼓包了，难受 Tue, 30 Jul 2019 02:25:34 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-er-daiBIOS-she-ji-que-xian-dao-zhi-dian-chi-gu-bao-que-yao-xiao-fei-zhe-mai-dan/m-p/933882#M397194 繁华落幕 2019-07-30T02:25:34Z