https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972017#M407722 <P>蓝屏问题很多，但硬件问题占多，你的如果确定是软件问题，不妨试试。</P> Sun, 19 Apr 2020 03:06:51 GMT WDH 2020-04-19T03:06:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972004#M407717 <P>之前电脑机械硬盘损坏，导致电脑经常蓝屏，更换为固态硬盘，重装系统仍旧出现蓝屏。内存条替换为新的也是会蓝屏。提交dmp日志给技术人员查看，报错原因为部分软件与系统冲突，或者驱动有问题，但是驱动已更新为官网新版了，无法解决问题。现在使用的Windows为家庭版1909，考虑是不是因为机器太老，无法兼容新的系统。所以想问一下，如果重装为以前稳定运行的1803或者1809版本，是否会有解决的可能呢？</P><P>&nbsp;</P><P>附电脑信息：</P><P>Operating System: Windows 10 家庭中文版 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)<BR />Language: Chinese (Simplified)<BR />System Manufacturer: HP<BR />System Model: HP Pavilion Notebook<BR />BIOS: F.52 (type: UEFI)<BR />Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (4 CPUs), ~2.7GHz<BR />Memory: 8192MB RAM<BR />Available OS Memory: 8078MB RAM<BR />Page File: 4451MB used, 5545MB available</P> Sun, 19 Apr 2020 01:18:35 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972004#M407717 noodle_JF 2020-04-19T01:18:35Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972017#M407722 <P>蓝屏问题很多，但硬件问题占多，你的如果确定是软件问题，不妨试试。</P> Sun, 19 Apr 2020 03:06:51 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972017#M407722 WDH 2020-04-19T03:06:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972081#M407747 <P>如果机器有硬件问题，换什么版本都还是不稳定的。</P><P>&nbsp;</P><P>用HP UEFI诊断工具测试硬件是否存在故障</P><P>开机按F2</P><P>看到这样的画面</P><P><SPAN><IMG src="http://support.hp.com/doc-images/929/c04240223.jpg" border="0" alt="语言选择 UEFI" /></SPAN></P><P>&nbsp;</P><P>如果没有出现，说明UEFI诊断功能失效了，可以重新安装，也可以选择装到USB。</P><P><A href="http://h30318.www3.hp.com/pub/softpaq/sp101501-102000/sp101502.exe" target="_blank">http://h30318.www3.hp.com/pub/softpaq/sp101501-102000/sp101502.exe</A></P><P>按照画面提示操作。运行安装好诊断功能，开机按F2</P><P>在菜单中选择语言，选择系统测试-&gt;全面测试-&gt;循环到出错为止，最少跑几个小时，让测试循环几次。</P> Mon, 20 Apr 2020 01:36:38 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972081#M407747 y2kim 2020-04-20T01:36:38Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972324#M407800 <P>可以的啊，这种现象大部分都是系统BUG造成的，最好的解决办法就是重装。</P> Tue, 21 Apr 2020 00:24:13 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972324#M407800 长春藤ze 2020-04-21T00:24:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972424#M407817 <P>重装系统之前就运行HP UEFI进行过循环系统测试了，循环时间&gt;8小时，但是，没有任何错误代码提示，显示通过</P> Tue, 21 Apr 2020 06:41:09 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972424#M407817 noodle_JF 2020-04-21T06:41:09Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972426#M407818 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/137428">@noodle_JF</a>&nbsp; 已写:<BR /><P>重装系统之前就运行HP UEFI进行过循环系统测试了，循环时间&gt;8小时，但是，没有任何错误代码提示，显示通过</P><HR /></BLOCKQUOTE><P>硬件通过测试，基本可以排除硬盘和内存。但是主板不能100%肯定正常。</P><P>&nbsp;</P><P><A href="https://support.hp.com/document/c04755126" target="_self">重置一次系统</A>吧。如果重置过，重装，用<A href="http://go.microsoft.com/fwlink/?LinkId=619779" target="_self">微软提供的工具</A>制作USB来重装。</P> Tue, 21 Apr 2020 06:45:50 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972426#M407818 y2kim 2020-04-21T06:45:50Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972432#M407822 <P>现在使用的这个Windows10 1909版本就是使用微软的mediacreationtool工具重装的。在重装之前有试过‘重置此电脑’，但是会出现蓝屏问题，无法进行重置，这能说明什么问题吗</P> Tue, 21 Apr 2020 06:55:36 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/972432#M407822 noodle_JF 2020-04-21T06:55:36Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/973015#M407918 <P>您好</P><P>建议关注微信公众号 【惠普服务】搜索文章【<SPAN>使用HP Cloud Recovery Tool（家用）制作恢复U盘</SPAN>】备份电脑所有数据按照这个方法安装系统试一下</P> Thu, 23 Apr 2020 08:00:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-lan-ping-an-zhuang-jiu-banWindows-ke-yi-jie-jue-ma/m-p/973015#M407918 Chen_long 2020-04-23T08:00:54Z