https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057535#M427518 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/161212">@受受</a>&nbsp; 已写:<BR /> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1605759315103.jpg" style="width: 2992px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51083iAC719B6990A6EBC1/image-size/medium?v=v2&amp;px=400" role="button" title="1605759315103.jpg" alt="1605759315103.jpg" /></span></P> <P> </P> <HR /></BLOCKQUOTE> <P>需要整个文本文件，接U盘可以另存到U盘的。联系人工客服，提供这个文件跟进吧。</P> <P>&nbsp;</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;" lang="zh-CN">微信关注惠普服务公众号</P> Thu, 19 Nov 2020 04:41:27 GMT y2kim 2020-11-19T04:41:27Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057290#M427469 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20201118123336.jpg" style="width: 1080px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51033i2911ED2668A4C7EF/image-size/medium?v=v2&amp;px=400" role="button" title="20201118123336.jpg" alt="20201118123336.jpg" /></span></P><P> </P><P>因为驱动坏了，打算预装系统，但预装系统时失败</P> Wed, 18 Nov 2020 06:06:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057290#M427469 受受 2020-11-18T06:06:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057300#M427470 <P>惠普云恢复？</P> <P>图片里的画面</P> <P>点详细信息按钮查看</P> Wed, 18 Nov 2020 06:29:24 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057300#M427470 y2kim 2020-11-18T06:29:24Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057338#M427478 <P>请问使用什么机型？<BR />CPU，显卡，硬盘的硬件配置是什么？<BR />请提供产品的 Product No.：、P/N：、ProdID： 或 Product：以便进一步查询。七位英文数字组合，中国大陆销售的产品一般以#AB2结尾（有少数B1L）。<BR />笔记本电脑一般的位置在笔记本底部，或者电池仓中。《惠普产品保修卡》上也会有。预装系统下可以同时按 Ctrl+Alt+S 或 FN+ESC 组合按键查看。<BR />台式电脑会在主机外壳的顶部或底部贴有标签。或者进入BIOS中后，在系统信息界面查看产品名称和SUK编号。预装系统下可以同时按 Ctrl+Alt+S 组合按键查看。 <BR />台式一体电脑在电脑背面接口的附近或底座下面。或者进入BIOS中后，在系统信息界面查看产品名称和SUK编号。预装系统下可以同时按 Ctrl+Alt+S 组合按键查看。 <BR />或者，<BR />Windows系统中，同时按 Windows + R 组合按键，打开运行窗口，输入“msinfo32”，点“确定”，如果有UAC提示，点“是”继续，会打开系统信息窗口。<BR />◆操作系统名称和版本是：？<BR />◆系统SKU是：？<BR />◆BIOS版本/日期是：？<BR />◆BIOS模式是：？<BR />◆主板产品是：？<BR />◆用户名是：？<BR />◆左侧的“组件”双击展开，选择“显示”，查看右侧“驱动程序版本”是多少？如果有多个显卡，请都提供。<BR />如果系统SKU是AV结尾，必须提供产品序列号(S/N，Serial No.)，一般的位置在笔记本底部，或者电池仓中，一般以 2C/3C/4C/5C/6C/7C/8C/CN开头 ，10位英文数字组合，另外，中国大陆销售的产品《惠普产品保修卡》上一般也会有。</P> Wed, 18 Nov 2020 08:32:34 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057338#M427478 548851818 2020-11-18T08:32:34Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057463#M427500 <P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20201115_224511.jpg" style="width: 4000px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51067i3965394AB4BEC181/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20201115_224511.jpg" alt="IMG_20201115_224511.jpg" /></span></P> Thu, 19 Nov 2020 02:09:30 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057463#M427500 受受 2020-11-19T02:09:30Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057465#M427501 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20201119_101123.jpg" style="width: 2992px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51068i5263CD8D2F6B359C/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20201119_101123.jpg" alt="IMG_20201119_101123.jpg" /></span></P><P>不是 云恢复，我用的u盘下了个预装系统恢复的</P> Thu, 19 Nov 2020 02:12:22 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057465#M427501 受受 2020-11-19T02:12:22Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057481#M427505 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/161212">@受受</a>&nbsp; 已写:<BR /> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20201119_101123.jpg" style="width: 2992px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51068i5263CD8D2F6B359C/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20201119_101123.jpg" alt="IMG_20201119_101123.jpg" /></span></P> <P>不是 云恢复，我用的u盘下了个预装系统恢复的</P> <HR /></BLOCKQUOTE> <P>记事本文件，翻页，翻到最下面看。</P> Thu, 19 Nov 2020 02:52:05 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057481#M427505 y2kim 2020-11-19T02:52:05Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057534#M427517 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1605759315103.jpg" style="width: 2992px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51083iAC719B6990A6EBC1/image-size/medium?v=v2&amp;px=400" role="button" title="1605759315103.jpg" alt="1605759315103.jpg" /></span></P><P> </P> Thu, 19 Nov 2020 04:17:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057534#M427517 受受 2020-11-19T04:17:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057535#M427518 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/161212">@受受</a>&nbsp; 已写:<BR /> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1605759315103.jpg" style="width: 2992px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51083iAC719B6990A6EBC1/image-size/medium?v=v2&amp;px=400" role="button" title="1605759315103.jpg" alt="1605759315103.jpg" /></span></P> <P> </P> <HR /></BLOCKQUOTE> <P>需要整个文本文件，接U盘可以另存到U盘的。联系人工客服，提供这个文件跟进吧。</P> <P>&nbsp;</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;" lang="zh-CN">微信关注惠普服务公众号</P> Thu, 19 Nov 2020 04:41:27 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-fu-chang-shi-shi-bai/m-p/1057535#M427518 y2kim 2020-11-19T04:41:27Z