https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058396#M427704 <P>系统桌面按Win+R打开运行，输入</P> <P>msinfo32</P> <P>确定，打开系统信息程序窗口</P> <P>提供下面的信息</P> <P>&nbsp;</P> <UL> <LI>系统摘要-右边内容，ctrl+a全选，ctrl+c复制，粘贴出来回复这里</LI> </UL> <P>&nbsp;</P> <UL> <LI>左边点组件展开-有问题的设备-右边内容（如果有），ctrl+a全选，ctrl+c复制，粘贴出来回复这里</LI> </UL> Mon, 23 Nov 2020 06:27:54 GMT y2kim 2020-11-23T06:27:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058309#M427684 <P>刚买的二手本，但是插上外设鼠标之后，想把触控板取消，无论添加什么程序都是老样子，求助呀，哪位大神知道外接鼠标之后自动禁止触控板<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20201123110759.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51262iEB35B01647EDEA1A/image-size/large?v=v2&amp;px=999" role="button" title="QQ截图20201123110759.png" alt="QQ截图20201123110759.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20201123110818.png" style="width: 780px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51263i5C3135627506539B/image-size/large?v=v2&amp;px=999" role="button" title="QQ截图20201123110818.png" alt="QQ截图20201123110818.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20201123110912.png" style="width: 595px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51264iBFA86242CC007FEA/image-size/large?v=v2&amp;px=999" role="button" title="QQ截图20201123110912.png" alt="QQ截图20201123110912.png" /></span></P> Mon, 23 Nov 2020 03:09:40 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058309#M427684 发条橙大人 2020-11-23T03:09:40Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058396#M427704 <P>系统桌面按Win+R打开运行，输入</P> <P>msinfo32</P> <P>确定，打开系统信息程序窗口</P> <P>提供下面的信息</P> <P>&nbsp;</P> <UL> <LI>系统摘要-右边内容，ctrl+a全选，ctrl+c复制，粘贴出来回复这里</LI> </UL> <P>&nbsp;</P> <UL> <LI>左边点组件展开-有问题的设备-右边内容（如果有），ctrl+a全选，ctrl+c复制，粘贴出来回复这里</LI> </UL> Mon, 23 Nov 2020 06:27:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058396#M427704 y2kim 2020-11-23T06:27:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058417#M427706 <P>操作系统名称 Microsoft Windows 10 专业版<BR />版本 10.0.18363 版本 18363<BR />其他操作系统描述 没有资料<BR />操作系统制造商 Microsoft Corporation<BR />系统名称 DESKTOP-FADMPCC<BR />系统制造商 HP<BR />系统型号 HP Pavilion Notebook<BR />系统类型 基于 x64 的电脑<BR />系统 SKU X1G81PA#AB2<BR />处理器 Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz，2304 Mhz，4 个内核，4 个逻辑处理器<BR />BIOS 版本/日期 Insyde F.09, 2016/7/19<BR />SMBIOS 版本 2.8<BR />嵌入式控制器版本 82.27<BR />BIOS 模式 UEFI<BR />主板制造商 HP<BR />主板产品 820D<BR />主板版本 82.27<BR />平台角色 移动<BR />安全启动状态 启用<BR />PCR7 配置 无法绑定<BR />Windows 目录 C:\Windows<BR />系统目录 C:\Windows\system32<BR />启动设备 \Device\HarddiskVolume2<BR />区域设置 中国<BR />硬件抽象层 版本 = "10.0.18362.1171"<BR />用户名 DESKTOP-FADMPCC\win10<BR />时区 中国标准时间<BR />已安装的物理内存(RAM) 8.00 GB<BR />总的物理内存 7.89 GB<BR />可用物理内存 4.89 GB<BR />总的虚拟内存 9.14 GB<BR />可用虚拟内存 4.91 GB<BR />页面文件空间 1.25 GB<BR />页面文件 C:\pagefile.sys<BR />内核 DMA 保护 关闭<BR />基于虚拟化的安全性 未启用<BR />设备加密支持 设备自动加密失败的原因: TPM 不可用, 不支持 PCR7 绑定, 硬件安全测试界面失败，设备未处于现代待机模式, 检测到不允许使用的具有 DMA 功能的总线/设备, TPM 不可用<BR />Hyper-V - 虚拟机监视模式扩展 是<BR />Hyper-V - 第二级地址转换扩展 是<BR />Hyper-V - 固件中启用的虚拟化 否<BR />Hyper-V - 数据扩展保护 是</P> Mon, 23 Nov 2020 07:03:32 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058417#M427706 发条橙大人 2020-11-23T07:03:32Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058420#M427707 <P><SPAN>左边点组件展开-有问题的设备-右边内容，这个并没有，右边为空白</SPAN></P> Mon, 23 Nov 2020 07:05:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058420#M427707 发条橙大人 2020-11-23T07:05:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058427#M427708 <P>Synaptics 触控板驱动程序 (Windows 10 v1803)</P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp92501-93000/sp92533.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp92501-93000/sp92533.exe</A></P> <P>BIOS 更新F.55</P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp106001-106500/sp106009.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp106001-106500/sp106009.exe</A></P> <P>&nbsp;</P> <P>其他</P> <P><A href="https://support.hp.com/cn-zh/drivers/selfservice/hp-pavilion-15-bc000-notebook-pc-series/10862166/model/11804379?sku=X1G81PA" target="_blank">HP Pavilion 15-bc012tx 软件和驱动下载 | 惠普®客户支持</A></P> Mon, 23 Nov 2020 07:13:09 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058427#M427708 y2kim 2020-11-23T07:13:09Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058434#M427711 <P>安装第一个软件提示已经安装新版synaptics定点装置驱动程序，在已安装程序内找到（之前看别人相似状况时下载的），目前已经卸载，重启之后又再次安装第一个提示软件，但是还是反复提示已经有新版synaptics，不知为何，目前已安装程序内看不到synaptics，还是提示已经安装最新。</P><P>第二个已经安装，并也重新启动。</P><P>但是在鼠标程序内还是无禁止触摸板选项，是不是这个笔记本没救了，55555555</P> Mon, 23 Nov 2020 07:43:36 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058434#M427711 发条橙大人 2020-11-23T07:43:36Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058440#M427713 <P>试试升级windows 10版本，30天内可以回退的</P> <P style="margin: 0in; font-size: 11.0pt;"><SPAN style="font-family: 'Microsoft YaHei';">微软易升工具下载</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;" lang="zh-CN"><A href="http://go.microsoft.com/fwlink/?LinkId=799445" target="_blank">http://go.microsoft.com/fwlink/?LinkId=799445</A></P> Mon, 23 Nov 2020 07:50:41 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058440#M427713 y2kim 2020-11-23T07:50:41Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058498#M427727 <P>Win10系统，同时按 Windows + S 组合按键，打开搜索栏，输入“控制面板”，搜索结果中打开 “控制面板”，右上角查看方式改为“大图标”，打开“鼠标”→“ClickPad设置(或装置设定值或SynapticsTouchPad)”。<BR />勾选“连接外部USB指向装置时禁用内部指向装置”，再点应用。可以实现插USB鼠标时，自动禁用触摸板。<BR />点击“ClickPad设置(装置设定值)”按钮，点击“触击”，点击“触击”右侧齿轮图案的按钮，可以勾选“通过两次触击启用或禁用 TouchPad”（默认没有勾选）来实现触摸板禁用/开启快捷开关。<BR />如果在“控制面板”→“鼠标”中找不到“ClickPad设置(装置设定值)”，需要安装触摸板驱动程序。<A href="ftp://ftp.hp.com/pub/softpaq/sp75001-75500/sp75347.exe" target="_blank">ftp://ftp.hp.com/pub/softpaq/sp75001-75500/sp75347.exe</A> 如果ftp链接下载慢或打不开，可以把第一个ftp换成http试试。如果下载安装并重启后，仍然找不到“ClickPad设置(装置设定值)”，请在C:\SWSetup\sp75347中双击 setup.exe 安装。</P> Mon, 23 Nov 2020 10:55:34 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/gang-mai-de-er-shou-ben-dan-shi-cha-shang-wai-she-shu-biao-zhi-hou-xiang-ba-chu-kong-ban-qu-xiao-wu-lun-tian-jia-shen-me-cheng-xu-dou-shi-lao-yang-zi-qiu-zhu-ya/m-p/1058498#M427727 548851818 2020-11-23T10:55:34Z