https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079439#M431778 <P>测试USB口的开机启动U盘，开机按F9</P> <P>或者安装诊断功能，F2里面单独测试USB</P> <P style="margin: 0in; font-size: 11.0pt;" lang="en-US"><SPAN style="font-family: Calibri;">HP </SPAN><SPAN style="font-family: 'Microsoft YaHei';">电脑</SPAN><SPAN style="font-family: Calibri;"> - </SPAN><SPAN style="font-family: 'Microsoft YaHei';">硬件故障测试</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;" lang="en-US"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">https://support.hp.com/cn-zh/document/c03561731</A></P> Tue, 16 Mar 2021 06:04:13 GMT y2kim 2021-03-16T06:04:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079194#M431691 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="118ff497543d04e54bc31d917048ac2.png" style="width: 449px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55225iEDD77B7C81A75BD9/image-size/large?v=v2&amp;px=999" role="button" title="118ff497543d04e54bc31d917048ac2.png" alt="118ff497543d04e54bc31d917048ac2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="26627f5e331dd98fdeb2a188f5a07d3.png" style="width: 453px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55226i4B0714AEE5E232BC/image-size/large?v=v2&amp;px=999" role="button" title="26627f5e331dd98fdeb2a188f5a07d3.png" alt="26627f5e331dd98fdeb2a188f5a07d3.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="072425a1d5bee96d23bc205ab84ae04.png" style="width: 449px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55228i093F48870B4CC0F6/image-size/large?v=v2&amp;px=999" role="button" title="072425a1d5bee96d23bc205ab84ae04.png" alt="072425a1d5bee96d23bc205ab84ae04.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="81185e413ab9d41e4c8065fbbcad4b1.png" style="width: 479px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55227iDAE39AD84C832980/image-size/large?v=v2&amp;px=999" role="button" title="81185e413ab9d41e4c8065fbbcad4b1.png" alt="81185e413ab9d41e4c8065fbbcad4b1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1615810158(1).png" style="width: 463px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55229iDABE291F57F6E605/image-size/large?v=v2&amp;px=999" role="button" title="1615810158(1).png" alt="1615810158(1).png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1615810158(2).png" style="width: 479px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55230i8FFFF8FD114C25BE/image-size/large?v=v2&amp;px=999" role="button" title="1615810158(2).png" alt="1615810158(2).png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1615810158(3).png" style="width: 479px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55231i7A3AAD122197357A/image-size/large?v=v2&amp;px=999" role="button" title="1615810158(3).png" alt="1615810158(3).png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1615810158.png" style="width: 460px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55232i3597F07584CA9608/image-size/large?v=v2&amp;px=999" role="button" title="1615810158.png" alt="1615810158.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="b9701f2ab2854aece815a1671e17570.png" style="width: 449px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55233i770BF6A6D239D173/image-size/large?v=v2&amp;px=999" role="button" title="b9701f2ab2854aece815a1671e17570.png" alt="b9701f2ab2854aece815a1671e17570.png" /></span></P> Mon, 15 Mar 2021 12:18:10 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079194#M431691 泰森 2021-03-15T12:18:10Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079439#M431778 <P>测试USB口的开机启动U盘，开机按F9</P> <P>或者安装诊断功能，F2里面单独测试USB</P> <P style="margin: 0in; font-size: 11.0pt;" lang="en-US"><SPAN style="font-family: Calibri;">HP </SPAN><SPAN style="font-family: 'Microsoft YaHei';">电脑</SPAN><SPAN style="font-family: Calibri;"> - </SPAN><SPAN style="font-family: 'Microsoft YaHei';">硬件故障测试</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;" lang="en-US"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">https://support.hp.com/cn-zh/document/c03561731</A></P> Tue, 16 Mar 2021 06:04:13 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079439#M431778 y2kim 2021-03-16T06:04:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079609#M431808 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="163f9dd49cbd0853b6a916699fdfed0.png" style="width: 576px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55296i6A13584705DFCBCA/image-size/large?v=v2&amp;px=999" role="button" title="163f9dd49cbd0853b6a916699fdfed0.png" alt="163f9dd49cbd0853b6a916699fdfed0.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="603c6436ef2aec93b5da34d8721f2d6.png" style="width: 577px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55298iDFB751A8956CD220/image-size/large?v=v2&amp;px=999" role="button" title="603c6436ef2aec93b5da34d8721f2d6.png" alt="603c6436ef2aec93b5da34d8721f2d6.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1615900818(1).png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55297i676CB4F9D463D1B2/image-size/large?v=v2&amp;px=999" role="button" title="1615900818(1).png" alt="1615900818(1).png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1615901536(1).png" style="width: 577px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55299i5457B69CA00EF0D5/image-size/large?v=v2&amp;px=999" role="button" title="1615901536(1).png" alt="1615901536(1).png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1615901763(1).png" style="width: 591px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55300i34B1B0F96DD9E1EF/image-size/large?v=v2&amp;px=999" role="button" title="1615901763(1).png" alt="1615901763(1).png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1615901778(1).png" style="width: 592px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55301i542390E56E6B1387/image-size/large?v=v2&amp;px=999" role="button" title="1615901778(1).png" alt="1615901778(1).png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1615901806(1).png" style="width: 575px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55302i6CDC5CD138A3B0C2/image-size/large?v=v2&amp;px=999" role="button" title="1615901806(1).png" alt="1615901806(1).png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5486174902312a5086e420016c628bf.png" style="width: 584px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55303i24840683BFE96876/image-size/large?v=v2&amp;px=999" role="button" title="5486174902312a5086e420016c628bf.png" alt="5486174902312a5086e420016c628bf.png" /></span></P> Tue, 16 Mar 2021 13:57:59 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079609#M431808 泰森 2021-03-16T13:57:59Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079610#M431809 <P>USB口没有问题，用其他的U盘试用过所有的USB口，都能使用。上次重新装过系统，出现问题的U盘就是安装U盘。这个安装U盘还是给一个新的。会不会是U盘的问题？</P> Tue, 16 Mar 2021 14:07:26 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079610#M431809 泰森 2021-03-16T14:07:26Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079613#M431812 <P>我这HP电脑原装操作系统是WIN8，早些年中病毒了，电脑公司的人给装了WIN7，后来又启动不了，电脑公司的人说硬盘坏了，就换了个硬盘，但通过大白菜U盘装机工具装的WIN10。我又学着用新的U盘作启动盘装了一次。我记得好像当时安装系统的时候，整了不少时间，格式用的好像是exfat，会不会是这个原因。我求助的另一个问题，就是硬盘保护。那个问题解决了。</P> Tue, 16 Mar 2021 14:21:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079613#M431812 泰森 2021-03-16T14:21:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079656#M431826 <P><SPAN>大白菜U盘装机工具装的WIN10</SPAN></P> <P><SPAN>这个会有问题</SPAN></P> <P><SPAN>看下面的</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;" lang="en-US"><A href="https://mp.weixin.qq.com/s/zp7TG2AHHy7ScvzdPq9F5A" target="_blank">https://mp.weixin.qq.com/s/zp7TG2AHHy7ScvzdPq9F5A</A></P> Wed, 17 Mar 2021 02:39:47 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079656#M431826 y2kim 2021-03-17T02:39:47Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079830#M431857 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20210317183033.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55346i16EFDABFA1D8E4BD/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20210317183033.jpg" alt="微信图片_20210317183033.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20210317183055.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55347i9CA862FFFFD63B1C/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20210317183055.jpg" alt="微信图片_20210317183055.jpg" /></span></P> Wed, 17 Mar 2021 10:59:00 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079830#M431857 泰森 2021-03-17T10:59:00Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079988#M431905 <P>检测说明机器硬件本身没有问题，试试看微软官方工具制作镜像看看。</P> Thu, 18 Mar 2021 05:33:47 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1079988#M431905 Hou-YJ 2021-03-18T05:33:47Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080091#M431935 <P>我这HP原装是WIN8，我还能恢复到出厂随机的WIN8吗？再升级到WIN10？</P><P>&nbsp;</P> Thu, 18 Mar 2021 11:16:05 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080091#M431935 泰森 2021-03-18T11:16:05Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080096#M431939 <P><A href="https://mp.weixin.qq.com/s?__biz=MzA3NTY1MzYwOQ==&amp;mid=2656435954&amp;idx=1&amp;sn=d1cd61194348e94985e2eb2a9ed43449&amp;chksm=84cc1674b3bb9f620cd95070fae29f72ad301572468bee2a0d8a1f743a7808b5b0909875ab11&amp;scene=21#wechat_redirect" target="_blank">https://mp.weixin.qq.com/s?__biz=MzA3NTY1MzYwOQ==&amp;mid=2656435954&amp;idx=1&amp;sn=d1cd61194348e94985e2eb2a9ed43449&amp;chksm=84cc1674b3bb9f620cd95070fae29f72ad301572468bee2a0d8a1f743a7808b5b0909875ab11&amp;scene=21#wechat_redirect</A></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 675px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55397i80095843DE0DD338/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span></P> Thu, 18 Mar 2021 11:50:31 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080096#M431939 泰森 2021-03-18T11:50:31Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080100#M431940 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 675px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55399iDB857EE63F0D5FBE/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span></P> Thu, 18 Mar 2021 11:52:51 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080100#M431940 泰森 2021-03-18T11:52:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080102#M431941 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="泰森_0-1616068438257.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55400i450E88BF0973EA03/image-size/medium?v=v2&amp;px=400" role="button" title="泰森_0-1616068438257.png" alt="泰森_0-1616068438257.png" /></span></P><P>&nbsp;</P> Thu, 18 Mar 2021 11:54:05 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080102#M431941 泰森 2021-03-18T11:54:05Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080105#M431942 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 698px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55401i659D78B6D5D6EFE3/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span></P> Thu, 18 Mar 2021 11:55:33 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080105#M431942 泰森 2021-03-18T11:55:33Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080106#M431943 <P>我用的手机作热点</P><P>&nbsp;</P> Thu, 18 Mar 2021 11:56:17 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080106#M431943 泰森 2021-03-18T11:56:17Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080315#M431987 <P>这种提示应该就是网络相关的问题，可以提供一下机器的序列号信息，window版本信息等，帮您反馈一下相关的团队看看是不是服务器的原因导致的</P> Fri, 19 Mar 2021 08:12:01 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080315#M431987 Hou-YJ 2021-03-19T08:12:01Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080346#M431998 <P>序列号：【涉及个人信息安全，已删除并发给在线工程师】；随机原装系统：WIN8；现装系统：Windows 10家庭版 ，版本号：20H2，操作系统内部版本：19042.867，现装系统用大白菜U盘启动安装，用的cn_windows_10_consumer_editions_version_20h2_x64_dvd_d4f7a83e镜像。我想知道还能不能恢复到初装系统WIN8再升级到WIN10不？</P> Tue, 23 Mar 2021 01:11:18 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080346#M431998 泰森 2021-03-23T01:11:18Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080355#M432000 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图(9).png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55456i4A6D213111DA5CF3/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图(9).png" alt="屏幕截图(9).png" /></span></P> Fri, 19 Mar 2021 11:54:53 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1080355#M432000 泰森 2021-03-19T11:54:53Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1081069#M432118 <P>您这个机器不支持这个软件</P> Tue, 23 Mar 2021 02:48:56 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/wei-zhiUSB-she-bei-she-ding-de-zhi-shi-bai/m-p/1081069#M432118 Chen_long 2021-03-23T02:48:56Z