https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153521#M445732 <P>vmware什么版本，换高版本</P> <P><A href="https://www.vmware.com/resources/compatibility/search.php?deviceCategory=software" target="_blank">VMware Compatibility Guide - Guest/Host Search</A></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1648384549498.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71446i3BD67E3CD1951C27/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1648384549498.png" alt="y2kim_0-1648384549498.png" /></span></P> <P>&nbsp;</P> Sun, 27 Mar 2022 12:36:43 GMT y2kim 2022-03-27T12:36:43Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152653#M445534 <P>在使用时经常出现蓝屏 设备遇到问题 导致电脑重启，终止代码<SPAN>SOC_SUBSYSTEM_FAILURE</SPAN><SPAN>失败操作 qcwlan64.sys</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20220323171722.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71279i8ED733D73EBA96E0/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20220323171722.jpg" alt="微信图片_20220323171722.jpg" /></span></P> Wed, 23 Mar 2022 09:32:40 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152653#M445534 hwx 2022-03-23T09:32:40Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152665#M445536 <P><SPAN>*****提供</SPAN><SPAN>机器基本</SPAN><SPAN>信息*****</SPAN></P> <P>系统桌面按Win+R打开运行，输入</P> <P>msinfo32</P> <P>确定，打开系统信息程序窗口</P> <P>&nbsp;</P> <UL> <LI>系统摘要-右边内容，Ctrl+A全选，Ctrl+C复制，粘贴出来</LI> </UL> Wed, 23 Mar 2022 11:08:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152665#M445536 y2kim 2022-03-23T11:08:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152674#M445541 <P>操作系统名称 Microsoft Windows 11 专业版<BR />版本 10.0.22000 版本 22000<BR />其他操作系统描述 没有资料<BR />操作系统制造商 Microsoft Corporation<BR />系统名称 HWX<BR />系统制造商 HP<BR />系统型号 HP ProBook 455 15.6 inch G9 Notebook PC<BR />系统类型 基于 x64 的电脑<BR />系统 SKU 641R4PC#AB2<BR />处理器 AMD Ryzen 7 5825U with Radeon Graphics，2000 Mhz，8 个内核，16 个逻辑处理器<BR />BIOS 版本/日期 HP U78 Ver. 01.04.00, 2022/1/13<BR />SMBIOS 版本 3.4<BR />嵌入式控制器版本 20.25<BR />BIOS 模式 UEFI<BR />主板制造商 HP<BR />主板产品 89C9<BR />主板版本 KBC Version 14.19.00<BR />平台角色 移动<BR />安全启动状态 启用<BR />PCR7 配置 需要提升才能查看<BR />Windows 目录 C:\windows<BR />系统目录 C:\windows\system32<BR />启动设备 \Device\HarddiskVolume1<BR />区域设置 中国<BR />硬件抽象层 版本 = "10.0.22000.527"<BR />用户名 HWX\71965<BR />时区 中国标准时间<BR />已安装的物理内存(RAM) 16.0 GB<BR />总的物理内存 15.3 GB<BR />可用物理内存 11.1 GB<BR />总的虚拟内存 17.7 GB<BR />可用虚拟内存 13.2 GB<BR />页面文件空间 2.38 GB<BR />页面文件 C:\pagefile.sys<BR />内核 DMA 保护 启用<BR />基于虚拟化的安全性 未启用<BR />设备加密支持 需要提升才能查看<BR />Hyper-V - 虚拟机监视模式扩展 是<BR />Hyper-V - 第二级地址转换扩展 是<BR />Hyper-V - 固件中启用的虚拟化 是<BR />Hyper-V - 数据扩展保护 是</P> Wed, 23 Mar 2022 11:34:23 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152674#M445541 hwx 2022-03-23T11:34:23Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152680#M445544 <P>建议用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp135501-136000/sp135640.exe" target="_blank" rel="noopener">https://h30318.www3.hp.com/pub/softpaq/sp135501-136000/sp135640.exe</A></P> <P>&nbsp;</P> <P>大概过程</P> <P>&nbsp;</P> <P>安装软件后会自动打开，点分析，然后等结果</P> <P>&nbsp;</P> <P>点推荐</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1607565027764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51904i1F681003705DFD40/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1607565027764.png" alt="y2kim_0-1607565027764.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>然后勾选关键和推荐更新，点蓝色download按钮</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1607565027767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51903i7785C3009FE14D44/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_1-1607565027767.png" alt="y2kim_1-1607565027767.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>选择提取文件并安装，点蓝色按钮开始</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1607565027769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51902i4B245688BAFD4DAF/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_2-1607565027769.png" alt="y2kim_2-1607565027769.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>详细可以请参考下面的压缩包里面记录的操作使用过程</P> <P><A href="https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip" target="_blank" rel="noopener">https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip</A></P> <P>&nbsp;</P> <P>压缩包内是一个用问题步骤记录器记录的mht文件，双击默认用浏览器打开，图片点击放大，再点击恢复。</P> Wed, 23 Mar 2022 12:07:39 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152680#M445544 y2kim 2022-03-23T12:07:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152704#M445549 <P>推荐里没有东西，只有这些<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2022-03-23 215043.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71290i4037840455126B38/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2022-03-23 215043.png" alt="屏幕截图 2022-03-23 215043.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2022-03-23 215110.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71292iC1DDFF3BB50469C5/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2022-03-23 215110.png" alt="屏幕截图 2022-03-23 215110.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2022-03-23 215121.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71291i64E199280CDAC034/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2022-03-23 215121.png" alt="屏幕截图 2022-03-23 215121.png" /></span></P> Wed, 23 Mar 2022 13:53:38 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152704#M445549 hwx 2022-03-23T13:53:38Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152729#M445555 <P>有没有自己添加升级硬件</P> <P>加内存等</P> <P>既然软件没有可更新</P> <P>做硬件测试看看</P> <P>开始-设置-更新和安全-恢复-高级启动下面的【立即重新启动】按钮</P> <P>&nbsp;</P> <P>蓝色背景出现-疑难解答-高级选项-UEFI固件设置-重启</P> <P>&nbsp;</P> <P>菜单出现，按F2</P> <P>&nbsp;</P> <P>菜单中选择-系统测试-全面测试-循环运行直到出现错误</P> <P>建议晚上休息前，不用机器的时候进行，开始进行之后可以不用管电脑放一边。</P> <P>如果开机按F2没有系统测试，全面测试选项，背景画面是黑色，需要安装测试功能。</P> <P>&nbsp;</P> <P>HP 电脑 - 硬件故障测试</P> <P><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">https://support.hp.com/cn-zh/document/c03561731</A></P> Thu, 24 Mar 2022 00:55:55 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1152729#M445555 y2kim 2022-03-24T00:55:55Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153358#M445692 <P>测试也通过了，没有问题</P> Sat, 26 Mar 2022 10:44:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153358#M445692 hwx 2022-03-26T10:44:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153360#M445693 <P>这个蓝屏的错误指向了一个像是无线网卡的设备</P> <P>&nbsp;</P> <P style="margin: 0in; font-size: 11.0pt;"><SPAN>系统桌面，按</SPAN><SPAN>win+x</SPAN><SPAN>，菜单中选择</SPAN><SPAN>windows powershell(</SPAN><SPAN>管理员</SPAN><SPAN>)</SPAN></P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">在命令行窗口中复制粘贴下面命令回车</P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Get-NetAdapter -Name * | Format-Table -View Driver</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">命令行窗口的内容文字可以鼠标全选之后回车完成复制。</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;"><SPAN>或者点窗口左上角，从菜单选择全选，然后回车完成复制</SPAN><SPAN>。</SPAN></P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">复制成功后粘贴回复出来。</P> <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1636858249527.png" style="width: 192px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66251i899A2CD0EF387447/image-size/large?v=v2&amp;px=999" role="button" title="y2kim_0-1636858249527.png" alt="y2kim_0-1636858249527.png" /></span></P> Sat, 26 Mar 2022 10:59:48 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153360#M445693 y2kim 2022-03-26T10:59:48Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153371#M445696 <P><BR />Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion<BR />---- -------------------- -------------- ---------- ------------- -----------<BR />WLAN 3 Qualcomm FastConnect 6900 Wi-Fi 6E Du... qcwlan64.sys 2021-12-21 2.0.0.400 6.85<BR />WLAN Qualcomm FastConnect 6900 Wi-Fi 6E Du... qcwlan64.sys 2021-12-21 2.0.0.400 6.85<BR />VMware Network Adapte...1 VMware Virtual Ethernet Adapter for V... vmnetadapter... 2021-03-09 14.0.0.5 6.20<BR />VMware Network Adapte...8 VMware Virtual Ethernet Adapter for V... vmnetadapter... 2021-03-09 14.0.0.5 6.20<BR />以太网 Realtek PCIe GbE Family Controller rt640x64.sys 2021-12-24 10.55.1224... 6.40<BR />WLAN 4 Qualcomm FastConnect 6900 Wi-Fi 6E Du... qcwlan64.sys 2021-12-21 2.0.0.400 6.85</P> Sat, 26 Mar 2022 12:17:08 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153371#M445696 hwx 2022-03-26T12:17:08Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153447#M445705 <P>我倒是怀疑和你的虚拟机网卡映射有关系</P> <P>&nbsp;</P> <P>这种有虚拟机，又指向无线网卡的蓝屏以前见过</P> Sun, 27 Mar 2022 03:23:31 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153447#M445705 y2kim 2022-03-27T03:23:31Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153518#M445730 <P>电脑里有vmware 是和这个有关系吗 怎么处理呢，就是使用时无线网络那个选项有时就突然没了，过会就好了，前几天基本上每天会蓝屏一次，然后重启就好了，这两天没出现了</P> Sun, 27 Mar 2022 12:29:00 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153518#M445730 hwx 2022-03-27T12:29:00Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153521#M445732 <P>vmware什么版本，换高版本</P> <P><A href="https://www.vmware.com/resources/compatibility/search.php?deviceCategory=software" target="_blank">VMware Compatibility Guide - Guest/Host Search</A></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1648384549498.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71446i3BD67E3CD1951C27/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1648384549498.png" alt="y2kim_0-1648384549498.png" /></span></P> <P>&nbsp;</P> Sun, 27 Mar 2022 12:36:43 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153521#M445732 y2kim 2022-03-27T12:36:43Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153525#M445733 <P>把开机自启动项都关了，可以防止蓝屏吗</P> Sun, 27 Mar 2022 13:27:12 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153525#M445733 hwx 2022-03-27T13:27:12Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153973#M445824 <P>建议启动项禁用之后，然后进入MSConfig里面，选择服务，然后将除了系统之外的其他服务也都禁用掉试一下。</P> Tue, 29 Mar 2022 10:25:46 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jing-chang-zai-shi-yong-shi-chu-xian-lan-ping-zhong-qi/m-p/1153973#M445824 hlin 2022-03-29T10:25:46Z