https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1163699#M447780 <P>好吧</P> Mon, 16 May 2022 02:48:36 GMT 起名字好难 2022-05-16T02:48:36Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1163332#M447685 <P>无法使用指纹识别器，驱动卸载后重装过和bios已更新过，买回来之后指纹一直无法使用，下面是系统信息和驱动截图：</P><P><SPAN>操作系统名称 Microsoft Windows 11 专业版<BR />版本 10.0.22000 版本 22000<BR />其他操作系统描述 没有资料<BR />操作系统制造商 Microsoft Corporation<BR />系统名称 QIAOMUDEHP<BR />系统制造商 HP<BR />系统型号 HP EliteBook 855 G8<BR />系统类型 基于 x64 的电脑<BR />系统 SKU 464C6PC#AB2<BR />处理器 AMD Ryzen 7 5800U with Radeon Graphics，1901 Mhz，8 个内核，16 个逻辑处理器<BR />BIOS 版本/日期 HP T82 Ver. 01.08.03, 2022/2/11<BR />SMBIOS 版本 3.3<BR />嵌入式控制器版本 67.42<BR />BIOS 模式 UEFI<BR />主板制造商 HP<BR />主板产品 8895<BR />主板版本 KBC Version 43.2A.00<BR />平台角色 移动<BR />安全启动状态 启用<BR />PCR7 配置 需要提升才能查看<BR />Windows 目录 C:\Windows<BR />系统目录 C:\Windows\system32<BR />启动设备 \Device\HarddiskVolume1<BR />区域设置 中国<BR />硬件抽象层 版本 = "10.0.22000.527"<BR />用户名 qiaomudeHP\qiaomu<BR />时区 中国标准时间<BR />已安装的物理内存(RAM) 16.0 GB<BR />总的物理内存 15.3 GB<BR />可用物理内存 10.9 GB<BR />总的虚拟内存 18.2 GB<BR />可用虚拟内存 12.3 GB<BR />页面文件空间 2.88 GB<BR />页面文件 C:\pagefile.sys<BR />内核 DMA 保护 启用<BR />基于虚拟化的安全性 未启用<BR />设备加密支持 需要提升才能查看<BR />Hyper-V - 虚拟机监视模式扩展 是<BR />Hyper-V - 第二级地址转换扩展 是<BR />Hyper-V - 固件中启用的虚拟化 是<BR />Hyper-V - 数据扩展保护 是<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73678i7E4552ED087D1286/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 599px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73679i93C54D3C38DBD68E/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73680iBF97FE8582E6215A/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span><BR /></SPAN></P> Fri, 13 May 2022 14:50:26 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1163332#M447685 起名字好难 2022-05-13T14:50:26Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1163335#M447686 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">安装诊断工具</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><A href="https://h30318.www3.hp.com/pub/softpaq/sp138001-138500/sp138354.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp138001-138500/sp138354.exe</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">&nbsp;</P> <P>用诊断功能排除硬件故障</P> <P>&nbsp;</P> <P>开始-设置-更新和安全-恢复-高级启动下面的【立即重新启动】按钮</P> <P>&nbsp;</P> <P>蓝色背景出现-疑难解答-高级选项-UEFI固件设置-重启</P> <P>&nbsp;</P> <P>菜单出现，按F2</P> <P>&nbsp;</P> <P>组件测试</P> <P>&nbsp;</P> <P>找到指纹的组件测试（如果有）</P> Fri, 13 May 2022 15:04:01 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1163335#M447686 y2kim 2022-05-13T15:04:01Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1163695#M447776 <P>能找到指纹识别器，但测试不通过<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20220516_103043副本.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73785i8714303F5EFB31AF/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20220516_103043副本.jpg" alt="IMG_20220516_103043副本.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20220516_103121副本.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73786iABEB34CE17913F91/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20220516_103121副本.jpg" alt="IMG_20220516_103121副本.jpg" /></span></P> Mon, 16 May 2022 02:47:46 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1163695#M447776 起名字好难 2022-05-16T02:47:46Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1163696#M447777 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/143350">@起名字好难</a>&nbsp; 已写:<BR /> <P>能找到指纹识别器，但测试不通过<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20220516_103043副本.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73785i8714303F5EFB31AF/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20220516_103043副本.jpg" alt="IMG_20220516_103043副本.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20220516_103121副本.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73786iABEB34CE17913F91/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20220516_103121副本.jpg" alt="IMG_20220516_103121副本.jpg" /></span></P> <HR /></BLOCKQUOTE> <P>不用做什么了</P> <P>微信报修</P> <P><A href="https://www.hp.com/cn-zh/contact-hp/webchat-support.html?src=csptwechat" target="_blank">https://www.hp.com/cn-zh/contact-hp/webchat-support.html?src=csptwechat</A></P> Mon, 16 May 2022 02:47:16 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1163696#M447777 y2kim 2022-05-16T02:47:16Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1163699#M447780 <P>好吧</P> Mon, 16 May 2022 02:48:36 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1163699#M447780 起名字好难 2022-05-16T02:48:36Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1165556#M448187 <P>售后换了指纹硬件还是无法使用，说是笔记本自带的系统是win10家庭版，然后我重新装了win11专业版的问题，说这个指纹识别器不支持专业版的系统</P> Wed, 25 May 2022 02:26:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1165556#M448187 起名字好难 2022-05-25T02:26:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1165563#M448191 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/143350">@起名字好难</a>&nbsp; 已写:<BR /> <P>售后换了指纹硬件还是无法使用，说是笔记本自带的系统是win10家庭版，然后我重新装了win11专业版的问题，说这个指纹识别器不支持专业版的系统</P> <HR /></BLOCKQUOTE> <P>自己可以装个新系统测试，参考下面</P> <P><A href="https://h30471.www3.hp.com/t5/you-xi-ben/ji-shu-xiao-ke-tang-ru-he-zhi-zuo-xi-tong-qi-dongU-pan-zhong-zhuangwindows-xi-tong/m-p/1164248" target="_blank">【技术小课堂】如何制作系统启动U盘重装windows系统 - 惠普支持社区 - 1164248 (hp.com)</A></P> Wed, 25 May 2022 02:45:39 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1165563#M448191 y2kim 2022-05-25T02:45:39Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1166362#M448375 <P>装了，没用，根本不是系统的问题，去修个指纹，指纹没修好，机器拿回来主板还出问题了，售后借口疫情不上门，这边全城解封十几天了，幼儿园都正常上课了还疫情。。。这机器快一年了，就没一天正常过，服了，权当白花钱了，以后再买惠普我就是狗<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="71913806b8d3f92d2f06f25a92e2a00.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/74438iC667F12DD0CE710C/image-size/large?v=v2&amp;px=999" role="button" title="71913806b8d3f92d2f06f25a92e2a00.jpg" alt="71913806b8d3f92d2f06f25a92e2a00.jpg" /></span></P> Sat, 28 May 2022 11:50:40 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1166362#M448375 起名字好难 2022-05-28T11:50:40Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1166712#M448449 <P>重装之后先将系统检测更新到最新版，然后看一下是否可以使用，如果问题依旧，联系线上人工报修。</P> Mon, 30 May 2022 07:07:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/hui-pu-zhanX-5800u-wu-fa-shi-yong-zhi-wen-shi-bie-qi/m-p/1166712#M448449 hlin 2022-05-30T07:07:54Z