https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165951#M448275 <P><SPAN>*****提供</SPAN><SPAN>机器基本</SPAN><SPAN>信息*****</SPAN></P> <P>系统桌面按Win+R打开运行，输入</P> <P>msinfo32</P> <P>确定，打开系统信息程序窗口</P> <P>&nbsp;</P> <UL> <LI>系统摘要-右边内容，Ctrl+A全选，Ctrl+C复制，粘贴出来</LI> <LI> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">系统桌面，按win+x，菜单中选择windows powershell(管理员)</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">在命令行窗口中复制粘贴下面命令回车</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">Get-WmiObject Win32_PnPSignedDriver| select DeviceName, DriverVersion, Manufacturer | where {$_.DeviceName -like "*bluetooth*"}</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">命令行窗口的内容文字可以鼠标全选之后回车完成复制。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>或者点窗口左上角，从菜单选择全选，然后回车完成复制</SPAN><SPAN>。</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">复制成功后粘贴回复出来。</P> </LI> </UL> Thu, 26 May 2022 09:32:53 GMT y2kim 2022-05-26T09:32:53Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165946#M448274 <P>就是我的星15连上任意一个蓝牙耳机后&nbsp; 里面的声音会隔几秒或十几秒就卡顿一下。蓝牙耳机在手机或者室友的电脑上都能正常使用 证明不是耳机的问题 而是电脑的问题。</P> Thu, 26 May 2022 09:23:32 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165946#M448274 stardust0 2022-05-26T09:23:32Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165951#M448275 <P><SPAN>*****提供</SPAN><SPAN>机器基本</SPAN><SPAN>信息*****</SPAN></P> <P>系统桌面按Win+R打开运行，输入</P> <P>msinfo32</P> <P>确定，打开系统信息程序窗口</P> <P>&nbsp;</P> <UL> <LI>系统摘要-右边内容，Ctrl+A全选，Ctrl+C复制，粘贴出来</LI> <LI> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">系统桌面，按win+x，菜单中选择windows powershell(管理员)</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">在命令行窗口中复制粘贴下面命令回车</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">Get-WmiObject Win32_PnPSignedDriver| select DeviceName, DriverVersion, Manufacturer | where {$_.DeviceName -like "*bluetooth*"}</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">命令行窗口的内容文字可以鼠标全选之后回车完成复制。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>或者点窗口左上角，从菜单选择全选，然后回车完成复制</SPAN><SPAN>。</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">复制成功后粘贴回复出来。</P> </LI> </UL> Thu, 26 May 2022 09:32:53 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165951#M448275 y2kim 2022-05-26T09:32:53Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165954#M448276 <P>Windows PowerShell<BR />版权所有 (C) Microsoft Corporation。保留所有权利。</P><P>尝试新的跨平台 PowerShell <A href="https://aka.ms/pscore6" target="_blank">https://aka.ms/pscore6</A></P><P>PS C:\WINDOWS\system32&gt; Get-WmiObject Win32_PnPSignedDriver| select DeviceName, DriverVersion, Manufacturer | where {$_.DeviceName -like "*bluetooth*"}</P><P>DeviceName DriverVersion Manufacturer<BR />---------- ------------- ------------<BR />Microsoft Bluetooth LE Enumerator 10.0.19041.488 Microsoft<BR />Bluetooth Device (Personal Area Network) 10.0.19041.1 Microsoft<BR />Bluetooth Device 10.0.19041.1682 Microsoft<BR />Microsoft Bluetooth Hands-Free Audio device 10.0.19041.1620 Microsoft<BR />Microsoft Bluetooth Hands-Free Profile A... 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth Avrcp Transport Driver 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth Avrcp Transport Driver 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth A2dp Source 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth Enumerator 10.0.19041.1682 Microsoft<BR />Bluetooth Device (RFCOMM Protocol TDI) 10.0.19041.1 Microsoft<BR />Realtek Bluetooth 4.2 Adapter 1.8.1037.3002 Realtek S...</P><P><BR />PS C:\WINDOWS\system32&gt;</P> Thu, 26 May 2022 09:35:28 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165954#M448276 stardust0 2022-05-26T09:35:28Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165955#M448277 <P>操作系统名称 Microsoft Windows 10 家庭中文版<BR />版本 10.0.19044 内部版本 19044<BR />其他操作系统描述 没有资料<BR />操作系统制造商 Microsoft Corporation<BR />系统名称 STARDUST0<BR />系统制造商 HP<BR />系统型号 HP Laptop 15q-ds0xxx<BR />系统类型 基于 x64 的电脑<BR />系统 SKU 6QK50PA#AB2<BR />处理器 Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz，2001 Mhz，4 个内核，8 个逻辑处理器<BR />BIOS 版本/日期 Insyde F.18, 2019/3/15<BR />SMBIOS 版本 3.0<BR />嵌入式控制器版本 80.41<BR />BIOS 模式 UEFI<BR />主板制造商 HP<BR />主板产品 84A7<BR />主板版本 80.41<BR />平台角色 移动<BR />安全启动状态 启用<BR />PCR7 配置 无法绑定<BR />Windows 目录 C:\WINDOWS<BR />系统目录 C:\WINDOWS\system32<BR />启动设备 \Device\HarddiskVolume2<BR />区域设置 中国<BR />硬件抽象层 版本 = "10.0.19041.1566"<BR />用户名 STARDUST0\86131<BR />时区 中国标准时间<BR />已安装的物理内存(RAM) 8.00 GB<BR />总的物理内存 7.92 GB<BR />可用物理内存 1.94 GB<BR />总的虚拟内存 12.2 GB<BR />可用虚拟内存 4.61 GB<BR />页面文件空间 4.25 GB<BR />页面文件 C:\pagefile.sys<BR />内核 DMA 保护 关闭<BR />基于虚拟化的安全性 未启用<BR />设备加密支持 设备自动加密失败的原因: TPM 不可用, 不支持 PCR7 绑定, 硬件安全测试界面失败，设备未处于现代待机模式, TPM 不可用<BR />Hyper-V - 虚拟机监视模式扩展 是<BR />Hyper-V - 第二级地址转换扩展 是<BR />Hyper-V - 固件中启用的虚拟化 是<BR />Hyper-V - 数据扩展保护 是</P> Thu, 26 May 2022 09:39:43 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165955#M448277 stardust0 2022-05-26T09:39:43Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165958#M448278 <P>您好，您可以先将机器的BIOS和系统都更新至最新版本，然后您将机器的蓝牙驱动卸载重启电脑</P><P>安装下该机型的最新蓝牙驱动安装完毕后测试看下。</P><P>如果是配备是英特尔版本的无线网卡可以到英特尔官网安装公版最新的蓝牙驱动试试</P><P>如果是瑞昱网卡蓝牙可以安装官网最新版本的测试下</P><P>&nbsp;</P><P>您可以关注惠普服务微信公众号，可查询机器保修，驱动，常见问题解决方案，线下服务网点地址电话，以及联系在线售后技术工程师。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="官方论坛QRCode.png" style="width: 200px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/74334i9D7ED054C2BFF3F3/image-size/small?v=v2&amp;px=200" role="button" title="官方论坛QRCode.png" alt="官方论坛QRCode.png" /></span></P> Thu, 26 May 2022 09:49:35 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165958#M448278 SongShuo 2022-05-26T09:49:35Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165962#M448280 <P>是这样&nbsp; 我在一个淘宝客服的指引下卸载并重新安装了蓝牙驱动&nbsp; 但还是会卡顿</P> Thu, 26 May 2022 10:35:14 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165962#M448280 stardust0 2022-05-26T10:35:14Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165963#M448281 <P>DeviceName DriverVersion Manufacturer<BR />---------- ------------- ------------<BR />Microsoft Bluetooth LE Enumerator 10.0.19041.488 Microsoft<BR />Bluetooth Device (Personal Area Network) 10.0.19041.1 Microsoft<BR />Bluetooth Device 10.0.19041.1682 Microsoft<BR />Microsoft Bluetooth Hands-Free Audio device 10.0.19041.1620 Microsoft<BR />Microsoft Bluetooth Hands-Free Profile AudioGateway role 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth Avrcp Transport Driver 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth Avrcp Transport Driver 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth A2dp Source 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth Enumerator 10.0.19041.1682 Microsoft<BR />Bluetooth Device (RFCOMM Protocol TDI) 10.0.19041.1 Microsoft<BR />Realtek Bluetooth 4.2 Adapter 1.8.1037.3002 Realtek S...</P> Thu, 26 May 2022 10:36:56 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165963#M448281 stardust0 2022-05-26T10:36:56Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165976#M448288 <P>您好，收到，给您使用带来不便非常抱歉</P><P>&nbsp;</P><P>您当时也是安装的官网的驱动吗&nbsp; 还是？</P><P>建议您这边可以先将系统和BIOS都更新至最新版本后，您再去重新适配下驱动试试看，顺便将声卡驱动也替换更新下试试看亲。</P><P>&nbsp;</P><P>您可以关注惠普服务微信公众号，可查询机器保修，驱动，常见问题解决方案，线下服务网点地址电话，以及联系在线售后技术工程师。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="官方论坛QRCode.png" style="width: 200px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/74340iE75530C26848A587/image-size/small?v=v2&amp;px=200" role="button" title="官方论坛QRCode.png" alt="官方论坛QRCode.png" /></span></P> Thu, 26 May 2022 11:21:57 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165976#M448288 SongShuo 2022-05-26T11:21:57Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165977#M448289 <P>是在官网安装的&nbsp; 您说的这些有具体的步骤或者图解提示之类的吗&nbsp; 我不太会</P> Thu, 26 May 2022 11:24:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165977#M448289 stardust0 2022-05-26T11:24:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165982#M448291 <P>您好，系统更新的话 您按win+i找到更新和安全-windows更新扫描即可</P><P>BIOS更新可以看这篇文章亲；<A href="https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/ji-shu-xiao-ke-tang-ru-he-geng-xin-ji-qi-deBIOS-xi-tong/td-p/1164733" target="_blank">https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/ji-shu-xiao-ke-tang-ru-he-geng-xin-ji-qi-deBIOS-xi-tong/td-p/1164733</A></P><P>都更新到最新后，您到官网下载机器的声卡驱动，和蓝牙驱动，然后您打开设备管理器-将机器的蓝牙驱动和声卡驱动鼠标右键选择卸载设备-勾选删除驱动程序，都删除后 再次点击设备管理器的扫描检测硬件改动，将硬件再次扫描出来</P><P>多卸载几次 然后重启电脑 将官网的声卡驱动和蓝牙驱动都安装好 然后重启试试看。</P> Thu, 26 May 2022 11:36:46 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165982#M448291 SongShuo 2022-05-26T11:36:46Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165990#M448293 <UL> <LI> <P>系统桌面，按win+x，菜单中选择windows powershell(管理员)</P> <P>在命令行窗口中复制粘贴下面命令回车</P> <P lang="en-US">Get-WmiObject Win32_PnPSignedDriver| select DeviceName, DriverVersion, Manufacturer | where {$_.DeviceName -like "*bluetooth*"}</P> <P>命令行窗口的内容文字可以鼠标全选之后回车完成复制。</P> <P><SPAN>或者点窗口左上角，从菜单选择全选，然后回车完成复制</SPAN><SPAN>。</SPAN></P> <P>复制成功后粘贴回复出来。</P> </LI> </UL> Thu, 26 May 2022 12:01:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165990#M448293 y2kim 2022-05-26T12:01:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165991#M448294 <P>DeviceName DriverVersion Manufacturer<BR />---------- ------------- ------------<BR />Microsoft Bluetooth LE Enumerator 10.0.19041.488 Microsoft<BR />Bluetooth Device (Personal Area Network) 10.0.19041.1 Microsoft<BR />Bluetooth Device 10.0.19041.1682 Microsoft<BR />Microsoft Bluetooth Hands-Free Audio device 10.0.19041.1620 Microsoft<BR />Microsoft Bluetooth Hands-Free Profile AudioGateway role 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth Avrcp Transport Driver 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth Avrcp Transport Driver 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth A2dp Source 10.0.19041.1 Microsoft<BR />Microsoft Bluetooth Enumerator 10.0.19041.1682 Microsoft<BR />Bluetooth Device (RFCOMM Protocol TDI) 10.0.19041.1 Microsoft<BR />Realtek Bluetooth 4.2 Adapter 1.8.1037.3002 Realtek S...</P> Thu, 26 May 2022 12:03:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165991#M448294 stardust0 2022-05-26T12:03:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165992#M448295 <P>DeviceName DriverVersion Manufacturer<BR />---------- ------------- ------------<BR />Realtek Bluetooth 4.2 Adapter 1.8.1037.3002 Realtek Semiconductor Corp.</P> Thu, 26 May 2022 12:49:52 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1165992#M448295 stardust0 2022-05-26T12:49:52Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1166030#M448301 <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp100501-101000/sp100556.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp100501-101000/sp100556.exe</A></P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp107501-108000/sp107515.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp107501-108000/sp107515.exe</A></P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp134001-134500/sp134404.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp134001-134500/sp134404.exe</A></P> <P>&nbsp;</P> <P>都更新过还有问题，找<A href="https://www.hp.com/cn-zh/contact-hp/webchat-support.html?src=csptwechat" target="_self"><STRONG>微信客服</STRONG></A>要Realtek无线网卡的驱动，无线和蓝牙驱动是两个驱动，两个都要装</P> Fri, 27 May 2022 00:55:27 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1166030#M448301 y2kim 2022-05-27T00:55:27Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1166043#M448303 <P>Yes!&nbsp; 无线驱动更新了后就解决了！！</P> Fri, 27 May 2022 02:11:03 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1166043#M448303 stardust0 2022-05-27T02:11:03Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1175801#M450200 <P>最近我也遇到同样的问题，pavilion15也是一样的，我试了很多办法，驱动装了无数，也更新了，可是没用。我最后想了下，机身自带的系统版本是8.1，没问题的，我又装了win8.1试了下，一切正常，蓝牙很顺滑，连接无障碍。后来我就想可不可以用Win10装win8.1的驱动。试了下真的可以，蓝牙又顺畅了，耳机，鼠标都顺滑流畅。这可能也适合你，你可以去试试。</P> Tue, 19 Jul 2022 04:53:23 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1175801#M450200 kingmax 2022-07-19T04:53:23Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1175901#M450223 <P>谢谢&nbsp; 问题之前已经解决好了！</P> Tue, 19 Jul 2022 12:31:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xing15-lan-ya-er-ji-sheng-yin-ka-dun/m-p/1175901#M450223 stardust0 2022-07-19T12:31:54Z