https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zai-qiang-guang-xia-hui-pu-zhanx-2022-14cun-hui-zi-dong-hei-ping/m-p/1171441#M449361 <P>建议用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.5.exe" target="_blank" rel="noopener">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.5.exe</A></P> <P>&nbsp;</P> <P>大概过程</P> <P>&nbsp;</P> <P>安装软件后会自动打开，点分析，然后等结果</P> <P>&nbsp;</P> <P>点推荐</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1607565027764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51904i1F681003705DFD40/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1607565027764.png" alt="y2kim_0-1607565027764.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>然后勾选关键和推荐更新，点蓝色download按钮</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1607565027767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51903i7785C3009FE14D44/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_1-1607565027767.png" alt="y2kim_1-1607565027767.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>选择提取文件并安装，点蓝色按钮开始</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1607565027769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51902i4B245688BAFD4DAF/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_2-1607565027769.png" alt="y2kim_2-1607565027769.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>详细可以请参考下面的压缩包里面记录的操作使用过程</P> <P><A href="https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip" target="_blank" rel="noopener">https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip</A></P> <P>&nbsp;</P> <P>压缩包内是一个用问题步骤记录器记录的mht文件，双击默认用浏览器打开，图片点击放大，再点击恢复。</P> <P>&nbsp;</P> <P>还是一样的话，建议工作日工作时间联系微信人工客服开正式case，让客服找机器试，并且说明一下为什么你会要用强光去照传感器</P> Wed, 22 Jun 2022 13:33:51 GMT y2kim 2022-06-22T13:33:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zai-qiang-guang-xia-hui-pu-zhanx-2022-14cun-hui-zi-dong-hei-ping/m-p/1171438#M449360 <P><FONT face="hpsimplifiedhans-regular,arial,sans-serif" size="5"><STRONG>当强光源（手机闪光灯、高亮度台灯）照射屏幕上方的光线传感器时，电脑会黑屏，只有关盖后重新打开才能亮屏，如何解决</STRONG></FONT></P><P>&nbsp;</P><P>设备名称 DESKTOP-5B4M573<BR />处理器 AMD Ryzen 7 PRO 6850HS with Radeon Graphics 3.20 GHz<BR />机带 RAM 16.0 GB (15.3 GB 可用)<BR />设备 ID 288AB752-E901-45D8-BC22-8241421BEEF2<BR />产品 ID 00342-30588-44474-AAOEM<BR />系统类型 64 位操作系统, 基于 x64 的处理器<BR />笔和触控 没有可用于此显示器的笔或触控输入</P><P>版本 Windows 11 家庭中文版<BR />版本 21H2<BR />安装日期 ‎2022/‎6/‎17<BR />操作系统版本 22000.739<BR />序列号 5CG2208TVS<BR />体验 Windows 功能体验包 1000.22000.739.0</P> Wed, 22 Jun 2022 13:31:03 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zai-qiang-guang-xia-hui-pu-zhanx-2022-14cun-hui-zi-dong-hei-ping/m-p/1171438#M449360 K的绝对值 2022-06-22T13:31:03Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zai-qiang-guang-xia-hui-pu-zhanx-2022-14cun-hui-zi-dong-hei-ping/m-p/1171441#M449361 <P>建议用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.5.exe" target="_blank" rel="noopener">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.5.exe</A></P> <P>&nbsp;</P> <P>大概过程</P> <P>&nbsp;</P> <P>安装软件后会自动打开，点分析，然后等结果</P> <P>&nbsp;</P> <P>点推荐</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1607565027764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51904i1F681003705DFD40/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1607565027764.png" alt="y2kim_0-1607565027764.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>然后勾选关键和推荐更新，点蓝色download按钮</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1607565027767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51903i7785C3009FE14D44/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_1-1607565027767.png" alt="y2kim_1-1607565027767.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>选择提取文件并安装，点蓝色按钮开始</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1607565027769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51902i4B245688BAFD4DAF/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_2-1607565027769.png" alt="y2kim_2-1607565027769.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>详细可以请参考下面的压缩包里面记录的操作使用过程</P> <P><A href="https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip" target="_blank" rel="noopener">https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip</A></P> <P>&nbsp;</P> <P>压缩包内是一个用问题步骤记录器记录的mht文件，双击默认用浏览器打开，图片点击放大，再点击恢复。</P> <P>&nbsp;</P> <P>还是一样的话，建议工作日工作时间联系微信人工客服开正式case，让客服找机器试，并且说明一下为什么你会要用强光去照传感器</P> Wed, 22 Jun 2022 13:33:51 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zai-qiang-guang-xia-hui-pu-zhanx-2022-14cun-hui-zi-dong-hei-ping/m-p/1171441#M449361 y2kim 2022-06-22T13:33:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zai-qiang-guang-xia-hui-pu-zhanx-2022-14cun-hui-zi-dong-hei-ping/m-p/1171442#M449362 <P>就是台灯太亮了，然后就黑屏了</P> Wed, 22 Jun 2022 13:35:07 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zai-qiang-guang-xia-hui-pu-zhanx-2022-14cun-hui-zi-dong-hei-ping/m-p/1171442#M449362 K的绝对值 2022-06-22T13:35:07Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zai-qiang-guang-xia-hui-pu-zhanx-2022-14cun-hui-zi-dong-hei-ping/m-p/1171461#M449367 <P>没见过这种情况。</P> <P>手头没有机器，常规建议还是用&nbsp;HP Image Assistant 检查驱动和软件更新。<BR /><A href="https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html" target="_blank">https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html</A><BR />下载运行后，分析映像中点 分析，等软件联网对比，之后在推荐选项卡中会提供建议更新的驱动程序和软件。<BR />安装建议更新的驱动和软件程序后，重启电脑观察。</P> <P>.</P> <P>可以联系惠普售后 微信 <A href="https://www.hp.com/cn-zh/contact-hp/webchat-support.html?src=csptwechat" target="_blank">惠普服务</A> 或 4006103888 咨询。</P> Wed, 22 Jun 2022 23:59:21 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zai-qiang-guang-xia-hui-pu-zhanx-2022-14cun-hui-zi-dong-hei-ping/m-p/1171461#M449367 548851818 2022-06-22T23:59:21Z