https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172793#M449608 <P>您好，您首选可以尝试下多次重启看是否可以正常引导进入系统。如果依旧是这个报错界面，麻烦您在该按F11</P><P>然后选择性疑难解答-重置系统</P><P>重置系统教程（看文章方法二）：<A href="https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/ji-shu-xiao-ke-tang-ru-he-shi-yong-zhong-zhi-gong-neng-hui-fu-dian-nao-xi-tong/td-p/1163190" target="_blank">https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/ji-shu-xiao-ke-tang-ru-he-shi-yong-zhong-zhi-gong-neng-hui-fu-dian-nao-xi-tong/td-p/1163190</A></P><P>重置后看下是否可以进入</P><P>如果无法重置 或者重置失败 可以参考U盘重装的方法 将系统恢复下</P><P><A href="https://h30471.www3.hp.com/t5/you-xi-ben/ji-shu-xiao-ke-tang-ru-he-zhi-zuo-xi-tong-qi-dongU-pan-zhong-zhuangwindows-xi-tong/td-p/1164248" target="_blank">https://h30471.www3.hp.com/t5/you-xi-ben/ji-shu-xiao-ke-tang-ru-he-zhi-zuo-xi-tong-qi-dongU-pan-zhong-zhuangwindows-xi-tong/td-p/1164248</A></P><P>&nbsp;</P><P>您可以关注惠普服务微信公众号，可查询机器保修，驱动，常见问题解决方案，线下服务网点地址电话，以及联系在线售后技术工程师。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="官方论坛QRCode.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75911i7F034A2776C98D09/image-size/medium?v=v2&amp;px=400" role="button" title="官方论坛QRCode.png" alt="官方论坛QRCode.png" /></span></P><P>&nbsp;</P> Sat, 02 Jul 2022 01:46:32 GMT SongShuo 2022-07-02T01:46:32Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172787#M449606 <P>新电脑第一次开机，提示要输入微软账号，后来输错两次，重新启动，就出来蓝屏提示“恢复“，错误代码：0xc000000f，请帮忙指点，如何处理这种情况，十分感谢。</P><P>我的邮箱：suncw@bthrwy.com</P><P>我的手机号：18686066893</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0945.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75910i16BA5CC56C177DDC/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0945.jpeg" alt="IMG_0945.jpeg" /></span></P> Sat, 02 Jul 2022 01:06:31 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172787#M449606 SHY1 2022-07-02T01:06:31Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172793#M449608 <P>您好，您首选可以尝试下多次重启看是否可以正常引导进入系统。如果依旧是这个报错界面，麻烦您在该按F11</P><P>然后选择性疑难解答-重置系统</P><P>重置系统教程（看文章方法二）：<A href="https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/ji-shu-xiao-ke-tang-ru-he-shi-yong-zhong-zhi-gong-neng-hui-fu-dian-nao-xi-tong/td-p/1163190" target="_blank">https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/ji-shu-xiao-ke-tang-ru-he-shi-yong-zhong-zhi-gong-neng-hui-fu-dian-nao-xi-tong/td-p/1163190</A></P><P>重置后看下是否可以进入</P><P>如果无法重置 或者重置失败 可以参考U盘重装的方法 将系统恢复下</P><P><A href="https://h30471.www3.hp.com/t5/you-xi-ben/ji-shu-xiao-ke-tang-ru-he-zhi-zuo-xi-tong-qi-dongU-pan-zhong-zhuangwindows-xi-tong/td-p/1164248" target="_blank">https://h30471.www3.hp.com/t5/you-xi-ben/ji-shu-xiao-ke-tang-ru-he-zhi-zuo-xi-tong-qi-dongU-pan-zhong-zhuangwindows-xi-tong/td-p/1164248</A></P><P>&nbsp;</P><P>您可以关注惠普服务微信公众号，可查询机器保修，驱动，常见问题解决方案，线下服务网点地址电话，以及联系在线售后技术工程师。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="官方论坛QRCode.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75911i7F034A2776C98D09/image-size/medium?v=v2&amp;px=400" role="button" title="官方论坛QRCode.png" alt="官方论坛QRCode.png" /></span></P><P>&nbsp;</P> Sat, 02 Jul 2022 01:46:32 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172793#M449608 SongShuo 2022-07-02T01:46:32Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172798#M449611 <P>多次重启无果，我然后按照你的提示使用F11恢复，但也出现错误代码：0xc0000098,</P><P>我现在准备按你的第三个方法，使用U盘重新系统。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0946.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/75913iF18C2CB3591FBE06/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0946.jpg" alt="IMG_0946.jpg" /></span></P> Sat, 02 Jul 2022 02:07:37 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172798#M449611 SHY1 2022-07-02T02:07:37Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172802#M449612 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">HP PC Hardware Diagnostics 有两个版本可用：Windows 版本供在 Windows 中使用。UEFI 版本供在 Windows 无法启动时使用。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入UEFI版本</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">菜单中选择-系统测试-全面测试-循环运行直到出现错误</P> Sat, 02 Jul 2022 02:57:53 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172802#M449612 y2kim 2022-07-02T02:57:53Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172928#M449645 <P>使用U盘恢复系统的方法，现在成功恢复了系统 ，这种新电脑 开机就出现这种情况，确实是使用户体验不太好。</P><P>而且这种恢复后功能键都不起作用，比如调亮度、调声音。应该是还得安装 原厂软件吧。</P> Sun, 03 Jul 2022 02:52:57 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172928#M449645 SHY1 2022-07-03T02:52:57Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172932#M449647 <P>重新用U盘做系统后，键盘功能键都不起作用了，比如调亮度、调音量等，请教需要安装 什么软件 呢，我到HP官网输入序列号查询的所有驱动，没有关于键盘功能键的软件 ，请教工程师给指点。</P> Sun, 03 Jul 2022 03:22:18 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172932#M449647 SHY1 2022-07-03T03:22:18Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172935#M449648 <P>刚装好的系统，后台会有系统更新待更新，会包含声卡驱动 显卡驱动 以及HP的软件组件服务</P> <P>&nbsp;</P> <P>先把系统更新都更新到最新状态后 重启看下是否可以恢复。</P> <P>&nbsp;</P> <P>如果无效的话 再装下这个</P> <P><SPAN>HP System Event Utility</SPAN></P> <P><SPAN><A href="https://www.microsoft.com/zh-cn/p/hp-system-event-utility/9p4w8rfn9m2t?activetab=pivot:overviewtab" target="_blank">https://www.microsoft.com/zh-cn/p/hp-system-event-utility/9p4w8rfn9m2t?activetab=pivot:overviewtab</A></SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 03 Jul 2022 03:27:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-bi-ji-ben-dian-nao-di-yi-ci-kai-ji-chu-cuo-dai-ma-0xc000000f/m-p/1172935#M449648 正在输入 2022-07-03T03:27:20Z