https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/envy13x360-chu-mo-ban-he-chu-mo-ping-mei-fan-ying-i2c-hid-yi-zhi-xian-shi-gan-tan-hao/m-p/1199904#M455314 <P>晚上好</P> <P>建议优先更新一下如下两个驱动程序测试一下</P> <P><SPAN>英特尔串行 IO 驱动程序</SPAN></P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp111501-112000/sp111974.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp111501-112000/sp111974.exe</A></P> <P><SPAN>Synaptics Precision 触控板过滤器驱动程序</SPAN></P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp109001-109500/sp109018.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp109001-109500/sp109018.exe</A></P> <P>另外考虑做一下静电释放，以及BIOS默认值的恢复，</P> <P>释放静电方法：</P> <P>关机后，同时按住Win键和字母V键不松手，再按住电源开关2秒，屏幕亮起后，先松开电源键，看到屏幕出现CMOS 重置（502）提示后松开所有按键，然后按一下回车即可进入系统</P> <P>BIOS默认值恢复：</P> <P>开机点击F10进入BIOS， 再点击F9恢复默认设置，F10保存退出即可。</P> Wed, 16 Nov 2022 15:14:17 GMT Danny-wu 2022-11-16T15:14:17Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/envy13x360-chu-mo-ban-he-chu-mo-ping-mei-fan-ying-i2c-hid-yi-zhi-xian-shi-gan-tan-hao/m-p/1199898#M455309 <P>电脑触摸板和触摸屏不起作用，有时候系统更新会自己变好，但有时候又会长时间出故障，想知道有没有彻底解决的方案。</P> Wed, 16 Nov 2022 14:29:09 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/envy13x360-chu-mo-ban-he-chu-mo-ping-mei-fan-ying-i2c-hid-yi-zhi-xian-shi-gan-tan-hao/m-p/1199898#M455309 蓝胖子 2022-11-16T14:29:09Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/envy13x360-chu-mo-ban-he-chu-mo-ping-mei-fan-ying-i2c-hid-yi-zhi-xian-shi-gan-tan-hao/m-p/1199904#M455314 <P>晚上好</P> <P>建议优先更新一下如下两个驱动程序测试一下</P> <P><SPAN>英特尔串行 IO 驱动程序</SPAN></P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp111501-112000/sp111974.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp111501-112000/sp111974.exe</A></P> <P><SPAN>Synaptics Precision 触控板过滤器驱动程序</SPAN></P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp109001-109500/sp109018.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp109001-109500/sp109018.exe</A></P> <P>另外考虑做一下静电释放，以及BIOS默认值的恢复，</P> <P>释放静电方法：</P> <P>关机后，同时按住Win键和字母V键不松手，再按住电源开关2秒，屏幕亮起后，先松开电源键，看到屏幕出现CMOS 重置（502）提示后松开所有按键，然后按一下回车即可进入系统</P> <P>BIOS默认值恢复：</P> <P>开机点击F10进入BIOS， 再点击F9恢复默认设置，F10保存退出即可。</P> Wed, 16 Nov 2022 15:14:17 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/envy13x360-chu-mo-ban-he-chu-mo-ping-mei-fan-ying-i2c-hid-yi-zhi-xian-shi-gan-tan-hao/m-p/1199904#M455314 Danny-wu 2022-11-16T15:14:17Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/envy13x360-chu-mo-ban-he-chu-mo-ping-mei-fan-ying-i2c-hid-yi-zhi-xian-shi-gan-tan-hao/m-p/1199921#M455323 <P>Windows系统中，同时按 Windows + R 组合按键，打开运行窗口，输入“msinfo32”，点“确定”，如果有UAC提示，点“是”继续，会打开系统信息窗口。<BR />◆操作系统名称和版本是：？<BR />◆系统SKU是：？<BR />◆BIOS版本/日期是：？<BR />◆BIOS模式是：？<BR />◆主板产品是：？</P> Wed, 16 Nov 2022 23:28:29 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/envy13x360-chu-mo-ban-he-chu-mo-ping-mei-fan-ying-i2c-hid-yi-zhi-xian-shi-gan-tan-hao/m-p/1199921#M455323 548851818 2022-11-16T23:28:29Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/envy13x360-chu-mo-ban-he-chu-mo-ping-mei-fan-ying-i2c-hid-yi-zhi-xian-shi-gan-tan-hao/m-p/1200349#M455431 <P>操作系统名称：Microsoft Windows11家庭中文版</P><P>操作SKU:285T7PA＃AB2</P><P>BIOS版本/日期：Insyde F.21,2022/5/17</P><P>BIOS模式：UFFI</P><P>主板产品：876E</P> Fri, 18 Nov 2022 10:07:25 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/envy13x360-chu-mo-ban-he-chu-mo-ping-mei-fan-ying-i2c-hid-yi-zhi-xian-shi-gan-tan-hao/m-p/1200349#M455431 蓝胖子 2022-11-18T10:07:25Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/envy13x360-chu-mo-ban-he-chu-mo-ping-mei-fan-ying-i2c-hid-yi-zhi-xian-shi-gan-tan-hao/m-p/1200356#M455434 <P><A href="https://ftp.hp.com/pub/softpaq/sp130501-131000/sp130744.exe" target="_blank">https://ftp.hp.com/pub/softpaq/sp130501-131000/sp130744.exe</A></P> <P>安装显卡驱动程序。</P> <P>AMD&nbsp;处理器的 ENVY&nbsp;机型，主板芯片相关的驱动程序，比如 SMBus，GPIO，I2C&nbsp;驱动，包含在显卡驱动程序中。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="548851818_0-1668767380229.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/82110iCA10CAE17EEB33E9/image-size/medium?v=v2&amp;px=400" role="button" title="548851818_0-1668767380229.png" alt="548851818_0-1668767380229.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 18 Nov 2022 10:30:49 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/envy13x360-chu-mo-ban-he-chu-mo-ping-mei-fan-ying-i2c-hid-yi-zhi-xian-shi-gan-tan-hao/m-p/1200356#M455434 548851818 2022-11-18T10:30:49Z