https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200726#M455525 <P>建议用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.6.exe" target="_blank" rel="noopener">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.6.exe</A></P> <P>&nbsp;</P> <P>大概过程</P> <P>&nbsp;</P> <P>安装软件后会自动打开，点分析，然后等结果</P> <P>&nbsp;</P> <P>点推荐</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1607565027764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51904i1F681003705DFD40/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1607565027764.png" alt="y2kim_0-1607565027764.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>然后勾选关键和推荐更新，点蓝色download按钮</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1607565027767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51903i7785C3009FE14D44/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_1-1607565027767.png" alt="y2kim_1-1607565027767.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>选择提取文件并安装，点蓝色按钮开始</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1607565027769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51902i4B245688BAFD4DAF/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_2-1607565027769.png" alt="y2kim_2-1607565027769.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>详细可以请参考下面的压缩包里面记录的操作使用过程</P> <P><A href="https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip" target="_blank" rel="noopener">https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip</A></P> <P>&nbsp;</P> <P>压缩包内是一个用问题步骤记录器记录的mht文件，双击默认用浏览器打开，图片点击放大，再点击恢复。</P> Mon, 21 Nov 2022 06:34:52 GMT y2kim 2022-11-21T06:34:52Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200711#M455518 <P>睡眠后电脑无法唤醒。根据现象，电脑已经在工作，硬盘在工作，但是显示屏黑屏。</P> Mon, 21 Nov 2022 06:08:12 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200711#M455518 Wedsddd 2022-11-21T06:08:12Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200715#M455520 <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><A href="https://support.hp.com/cn-zh/document/ish_4366901-4234704-16" target="_blank"><SPAN>HP </SPAN><SPAN>商用笔记本电脑</SPAN><SPAN> - </SPAN><SPAN>更新</SPAN><SPAN> BIOS</SPAN><SPAN>（基本输入输出系统）</SPAN><SPAN> | HP®</SPAN><SPAN>客户支持</SPAN></A></P> Mon, 21 Nov 2022 06:14:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200715#M455520 y2kim 2022-11-21T06:14:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200724#M455524 <P>之前已经更新了BIOS T95，而且系统是重装的，重装之前也是这样。重新更新BIOS还是这样。</P> Mon, 21 Nov 2022 06:33:48 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200724#M455524 Wedsddd 2022-11-21T06:33:48Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200726#M455525 <P>建议用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.6.exe" target="_blank" rel="noopener">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.1.6.exe</A></P> <P>&nbsp;</P> <P>大概过程</P> <P>&nbsp;</P> <P>安装软件后会自动打开，点分析，然后等结果</P> <P>&nbsp;</P> <P>点推荐</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1607565027764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51904i1F681003705DFD40/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1607565027764.png" alt="y2kim_0-1607565027764.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>然后勾选关键和推荐更新，点蓝色download按钮</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1607565027767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51903i7785C3009FE14D44/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_1-1607565027767.png" alt="y2kim_1-1607565027767.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>选择提取文件并安装，点蓝色按钮开始</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1607565027769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51902i4B245688BAFD4DAF/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_2-1607565027769.png" alt="y2kim_2-1607565027769.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>详细可以请参考下面的压缩包里面记录的操作使用过程</P> <P><A href="https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip" target="_blank" rel="noopener">https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip</A></P> <P>&nbsp;</P> <P>压缩包内是一个用问题步骤记录器记录的mht文件，双击默认用浏览器打开，图片点击放大，再点击恢复。</P> Mon, 21 Nov 2022 06:34:52 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200726#M455525 y2kim 2022-11-21T06:34:52Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200732#M455527 <P>没有用。全部更新都没有用。系统问题还是BIOS问题？唤醒后能感觉到电脑已经在工作了，但是就是屏幕不亮，好像外接屏幕也不行。</P> Mon, 21 Nov 2022 07:13:29 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200732#M455527 Wedsddd 2022-11-21T07:13:29Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200742#M455529 <P>目前不知道你系统文件的安装来源是否官方的，系统怎么装的，用的什么工具做系统安装，安装的方式方法</P> <P>我建议找微信公众号找人工客服一对一检查确认</P> Mon, 21 Nov 2022 07:55:33 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200742#M455529 y2kim 2022-11-21T07:55:33Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200844#M455553 <P>如果常规操作不能解决，建议联系售后咨询，</P> <P>4006103888&nbsp;或【<A href="https://www.hp.com/cn-zh/contact-hp/webchat-support.html?src=csptwechat" target="_blank">惠普服务</A>】微信公号</P> Mon, 21 Nov 2022 13:44:22 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1200844#M455553 548851818 2022-11-21T13:44:22Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1201660#M455745 <P>试了很多方法都不行。严重怀疑是bios问题。</P> Fri, 25 Nov 2022 15:39:33 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1201660#M455745 Wedsddd 2022-11-25T15:39:33Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1201694#M455752 <P>看来这是HP通病 啊，我的战99也是这样，有的时候能唤醒，有的时候不能，然后只能关机重启，数据丢失，工作白干</P> Sat, 26 Nov 2022 02:21:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1201694#M455752 你看不见我 2022-11-26T02:21:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1201695#M455753 <P>希望尽快更新下BIOS。</P><P>&nbsp;</P> Sat, 26 Nov 2022 02:33:01 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1201695#M455753 Wedsddd 2022-11-26T02:33:01Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1201722#M455761 <P>怎么更新</P> Sat, 26 Nov 2022 04:09:34 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/shui-mian-hou-dian-nao-wu-fa-huan-xing/m-p/1201722#M455761 你看不见我 2022-11-26T04:09:34Z