https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zong-shi-tu-ran-ka-si-ka-si-zhi-qian-you-sheng-yin-de-hua-ka-si-yi-hou-jiu-hui-you-zi-zi-zi-de-sheng-yin-ka-si-zhi-qian-mei-you-sheng-yin-de-ka-si-yi-hou-jiu-shen-me-sheng-yin-ye-mei-you/m-p/1255019#M467294 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">先看机器是否长时间运行测试无异常，判断有没有存在硬件故障。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">开机按F2进入白色背景画面HP PC Hardware Diagnostics UEFI。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">开机按F2进入的如果不是白色背景，要重新下载安装UEFI诊断工具。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN"><A href="https://h30318.www3.hp.com/pub/softpaq/sp144501-145000/sp144997.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp144501-145000/sp144997.exe</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">没有操作系统，用其他电脑下载运行工具，制作安装到USB，安装过程有选择的选项。故障机接USB开机按F2。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">白色背景菜单中选择-系统测试-广泛测试-循环运行直到出现错误。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">建议晚上休息前，不用机器的时候进行，跑一晚上。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">开始进行之后可以不用管电脑放一边。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">了解更多</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试</A></P> Sat, 23 Sep 2023 01:35:41 GMT y2kim 2023-09-23T01:35:41Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zong-shi-tu-ran-ka-si-ka-si-zhi-qian-you-sheng-yin-de-hua-ka-si-yi-hou-jiu-hui-you-zi-zi-zi-de-sheng-yin-ka-si-zhi-qian-mei-you-sheng-yin-de-ka-si-yi-hou-jiu-shen-me-sheng-yin-ye-mei-you/m-p/1254994#M467289 <P>电脑总是突然卡死，卡死之前有声音的话卡死以后就会有滋滋滋的声音，卡死之前没有声音的卡死以后就什么声音也没有。卡死以后如果把屏幕合上的话就会黑屏，打开屏幕以后还会亮，但还是卡死的情况，只能长按电源键强追重启。之前卡死的时候会花屏，送去修了一遍，售后说没找到问题，但是给我换了一块主板，修过以后还是会卡死，但是不会花屏了。想问问这是什么情况？能修好么？</P> Fri, 22 Sep 2023 14:08:51 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zong-shi-tu-ran-ka-si-ka-si-zhi-qian-you-sheng-yin-de-hua-ka-si-yi-hou-jiu-hui-you-zi-zi-zi-de-sheng-yin-ka-si-zhi-qian-mei-you-sheng-yin-de-ka-si-yi-hou-jiu-shen-me-sheng-yin-ye-mei-you/m-p/1254994#M467289 无法显示6 2023-09-22T14:08:51Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zong-shi-tu-ran-ka-si-ka-si-zhi-qian-you-sheng-yin-de-hua-ka-si-yi-hou-jiu-hui-you-zi-zi-zi-de-sheng-yin-ka-si-zhi-qian-mei-you-sheng-yin-de-ka-si-yi-hou-jiu-shen-me-sheng-yin-ye-mei-you/m-p/1255019#M467294 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">先看机器是否长时间运行测试无异常，判断有没有存在硬件故障。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">开机按F2进入白色背景画面HP PC Hardware Diagnostics UEFI。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">开机按F2进入的如果不是白色背景，要重新下载安装UEFI诊断工具。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN"><A href="https://h30318.www3.hp.com/pub/softpaq/sp144501-145000/sp144997.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp144501-145000/sp144997.exe</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">没有操作系统，用其他电脑下载运行工具，制作安装到USB，安装过程有选择的选项。故障机接USB开机按F2。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">白色背景菜单中选择-系统测试-广泛测试-循环运行直到出现错误。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">建议晚上休息前，不用机器的时候进行，跑一晚上。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">开始进行之后可以不用管电脑放一边。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN">了解更多</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="zh-CN"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试</A></P> Sat, 23 Sep 2023 01:35:41 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zong-shi-tu-ran-ka-si-ka-si-zhi-qian-you-sheng-yin-de-hua-ka-si-yi-hou-jiu-hui-you-zi-zi-zi-de-sheng-yin-ka-si-zhi-qian-mei-you-sheng-yin-de-ka-si-yi-hou-jiu-shen-me-sheng-yin-ye-mei-you/m-p/1255019#M467294 y2kim 2023-09-23T01:35:41Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zong-shi-tu-ran-ka-si-ka-si-zhi-qian-you-sheng-yin-de-hua-ka-si-yi-hou-jiu-hui-you-zi-zi-zi-de-sheng-yin-ka-si-zhi-qian-mei-you-sheng-yin-de-ka-si-yi-hou-jiu-shen-me-sheng-yin-ye-mei-you/m-p/1255841#M467463 <P>我已经按照你说的步骤试着跑了几个晚上，但是没有显示有问题。而且我发现大部分死机重启以后设置里面的Windows更新都有需要更新的地方，难道是不更新的问题吗？</P> Wed, 27 Sep 2023 10:36:46 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zong-shi-tu-ran-ka-si-ka-si-zhi-qian-you-sheng-yin-de-hua-ka-si-yi-hou-jiu-hui-you-zi-zi-zi-de-sheng-yin-ka-si-zhi-qian-mei-you-sheng-yin-de-ka-si-yi-hou-jiu-shen-me-sheng-yin-ye-mei-you/m-p/1255841#M467463 无法显示6 2023-09-27T10:36:46Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zong-shi-tu-ran-ka-si-ka-si-zhi-qian-you-sheng-yin-de-hua-ka-si-yi-hou-jiu-hui-you-zi-zi-zi-de-sheng-yin-ka-si-zhi-qian-mei-you-sheng-yin-de-ka-si-yi-hou-jiu-shen-me-sheng-yin-ye-mei-you/m-p/1255845#M467466 <P>我的建议</P> <P style="margin: 0in; font-size: 11.0pt;"><A href="https://support.microsoft.com/zh-cn/windows/windows-%E4%B8%AD%E7%9A%84%E6%81%A2%E5%A4%8D%E9%80%89%E9%A1%B9-31ce2444-7de3-818c-d626-e3b5a3024da5" target="_blank"><SPAN>Windows </SPAN><SPAN>中的恢复选项</SPAN><SPAN> (microsoft.com)</SPAN></A> <SPAN>【初始化电脑】</SPAN></P> <P style="margin: 0in; font-size: 11.0pt;"><SPAN>或者</SPAN></P> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><A href="https://support.hp.com/cn-zh/document/ish_4511134-4630612-16" target="_blank"><SPAN>HP 消费类电脑 - 在 Windows 11 和 10 中使用 HP 云恢复工具 | HP</SPAN><SPAN>®</SPAN><SPAN>客户支持</SPAN></A></P> <P>&nbsp;</P> Wed, 27 Sep 2023 11:13:26 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-nao-zong-shi-tu-ran-ka-si-ka-si-zhi-qian-you-sheng-yin-de-hua-ka-si-yi-hou-jiu-hui-you-zi-zi-zi-de-sheng-yin-ka-si-zhi-qian-mei-you-sheng-yin-de-ka-si-yi-hou-jiu-shen-me-sheng-yin-ye-mei-you/m-p/1255845#M467466 y2kim 2023-09-27T11:13:26Z