https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-dian-yuan-yi-ji-jian-pan-shi-xiao-hei-ping-you-sheng-yin-wu-fa-guan-ji/m-p/1276184#M471719 <P><FONT size="3"><STRONG>1、暗影精灵9黑屏故障惠普官方已在公众号用弹窗形式发了通知：2023年9月1日前出厂的机器可以到售后免费更换主板。保修期从更换好主板之日起顺延；</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="3"><STRONG>2、据网络上惠普上海售后负责人说，黑屏故障是安装在开、关机键下方主板上的温度传感器失误，误将打开的屏幕当成了合盖关闭了显示屏，还有微软每月功能性补丁升级形成的Bug；</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="3"><STRONG>3、楼主在《抖音视频》里搜索 “惠普暗影精灵9黑屏”，就能看到许多案例。</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="3"><STRONG>附惠普官网通知截图：</STRONG></FONT></P><P><FONT size="3"><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="暗影精灵9免费检修服务.jpg" style="width: 663px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102663i38588F83B70836B6/image-size/large?v=v2&amp;px=999" role="button" title="暗影精灵9免费检修服务.jpg" alt="暗影精灵9免费检修服务.jpg" /></span></STRONG></FONT></P><P>&nbsp;</P> Thu, 15 Feb 2024 09:57:20 GMT 潇湘祥云 2024-02-15T09:57:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-dian-yuan-yi-ji-jian-pan-shi-xiao-hei-ping-you-sheng-yin-wu-fa-guan-ji/m-p/1276179#M471717 <P>下午玩游戏，电脑突然黑屏，但是电脑还有声音，触摸板以及键盘电源键都无效，外接鼠标也能用，也能接上蓝牙耳机，也管不了机，风扇也在运转。</P> Thu, 15 Feb 2024 09:23:27 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-dian-yuan-yi-ji-jian-pan-shi-xiao-hei-ping-you-sheng-yin-wu-fa-guan-ji/m-p/1276179#M471717 reikey 2024-02-15T09:23:27Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-dian-yuan-yi-ji-jian-pan-shi-xiao-hei-ping-you-sheng-yin-wu-fa-guan-ji/m-p/1276184#M471719 <P><FONT size="3"><STRONG>1、暗影精灵9黑屏故障惠普官方已在公众号用弹窗形式发了通知：2023年9月1日前出厂的机器可以到售后免费更换主板。保修期从更换好主板之日起顺延；</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="3"><STRONG>2、据网络上惠普上海售后负责人说，黑屏故障是安装在开、关机键下方主板上的温度传感器失误，误将打开的屏幕当成了合盖关闭了显示屏，还有微软每月功能性补丁升级形成的Bug；</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="3"><STRONG>3、楼主在《抖音视频》里搜索 “惠普暗影精灵9黑屏”，就能看到许多案例。</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="3"><STRONG>附惠普官网通知截图：</STRONG></FONT></P><P><FONT size="3"><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="暗影精灵9免费检修服务.jpg" style="width: 663px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102663i38588F83B70836B6/image-size/large?v=v2&amp;px=999" role="button" title="暗影精灵9免费检修服务.jpg" alt="暗影精灵9免费检修服务.jpg" /></span></STRONG></FONT></P><P>&nbsp;</P> Thu, 15 Feb 2024 09:57:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-dian-yuan-yi-ji-jian-pan-shi-xiao-hei-ping-you-sheng-yin-wu-fa-guan-ji/m-p/1276184#M471719 潇湘祥云 2024-02-15T09:57:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-dian-yuan-yi-ji-jian-pan-shi-xiao-hei-ping-you-sheng-yin-wu-fa-guan-ji/m-p/1276290#M471742 <P>强制关机后再开机使用，如果偶尔出现这种情况个人觉得不必太在意。</P> Sat, 17 Feb 2024 05:16:37 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-dian-yuan-yi-ji-jian-pan-shi-xiao-hei-ping-you-sheng-yin-wu-fa-guan-ji/m-p/1276290#M471742 WDH 2024-02-17T05:16:37Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-dian-yuan-yi-ji-jian-pan-shi-xiao-hei-ping-you-sheng-yin-wu-fa-guan-ji/m-p/1276299#M471746 <P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <FONT size="3"><STRONG>有的本友在电源选项里将按下【开关机键】设为了【睡眠】，所以当传感器误动作认为机器已经睡眠而锁屏了，这时按【开关机键】是不起作用的。如果将【开关机键】设为按下【关机】，黑屏时按【开关机键】超过3秒是会关机的。</STRONG></FONT></P><P><FONT size="3"><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;既然惠普为了对消费者负责，2023年12月18号发了通知给2023年9月1日前出厂的暗影精灵9换主板，我们还是通知大家去更换主板吧。因为过了保修期更换一块主板费用不低。</STRONG></FONT></P> Sat, 17 Feb 2024 06:06:37 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/an-ying-jing-ling-dian-yuan-yi-ji-jian-pan-shi-xiao-hei-ping-you-sheng-yin-wu-fa-guan-ji/m-p/1276299#M471746 潇湘祥云 2024-02-17T06:06:37Z