https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283125#M473144 <P>服务类型 Wty: HP HW Maintenance Offsite Support</P><P>服务类型 Wty: HP Support for Initial Setup</P><P>服务类型 Wty: HP Major Parts Offsite Support</P><P>维保里面有这三条保修，这个是怎么看的呢，刚买的有的过保了要</P> Tue, 26 Mar 2024 03:17:19 GMT 暗影9 2024-03-26T03:17:19Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283044#M473126 <P>在惠普官方刚买一台HP笔记本暗影9，查SN码不是唯一的，还没开封却提示在保，已经激活了5个月了，这是正常全新机吗？</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 350px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104453i9810EF9073245674/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="a9a7f6d173193733b88b5e836673e7f.jpg" style="width: 225px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/104456i59B68647495FC3E6/image-size/medium?v=v2&amp;px=400" role="button" title="a9a7f6d173193733b88b5e836673e7f.jpg" alt="a9a7f6d173193733b88b5e836673e7f.jpg" /></span></P> Mon, 25 Mar 2024 16:16:38 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283044#M473126 暗影9 2024-03-25T16:16:38Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283063#M473130 <P>电脑底部SN位置拍照发给我，我帮你看一下。</P> <P>会有少部分机型SN码不是唯一的，需要匹配PN码来看。</P> <P>&nbsp;</P> <P>消费类产品默认出厂就有标准报修，如果个人购买，有正规购机发票，可以联系人工服务提交相关材料，变更保修期。</P> <P>具体关于发票的要求，以及是否可以以发票日期计算保修，以人工服务实际反馈的信息为准。</P> <P>&nbsp;</P> Tue, 26 Mar 2024 00:47:44 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283063#M473130 坏坏的笑 2024-03-26T00:47:44Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283113#M473139 <P>请教一下，sn码可以查到生产日期和出厂日期吗，谢谢</P> Tue, 26 Mar 2024 02:48:54 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283113#M473139 暗影9 2024-03-26T02:48:54Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283114#M473140 <P>不能查到出厂日期，可以查到系统中保修开始的日期，就是标准保修的日期。</P> <P>如果是用发票改过的日期，我这边也能查出来。</P> <P>&nbsp;</P> <P>可以提供机器序列号位置的照片，需要SN和PN都有，我可以帮忙查询。</P> Tue, 26 Mar 2024 02:51:37 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283114#M473140 坏坏的笑 2024-03-26T02:51:37Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283117#M473142 <P>好的，谢谢，晚上回去拍给你帮忙看看。</P><P>再请教个问题，出厂标配的保修时间范围是怎么规定的？</P> Tue, 26 Mar 2024 02:57:09 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283117#M473142 暗影9 2024-03-26T02:57:09Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283121#M473143 <P>消费类产品通常标准保修是一年的，但是标保的时长可能比1年长1-2个月不等（即标准保修有1年的，有1年零1个月或一年零2个月）。个人理解是考虑到产品可能在渠道上会经历压货的时间。</P> <P>&nbsp;</P> <P>有的京东首发的机器，特别新的那种，可能出现刚买到去查询保修，标保刚刚开始不到1周的。</P> <P>&nbsp;</P> <P>最重要的是，在正规渠道购买，一定要有正规发票。</P> Tue, 26 Mar 2024 03:10:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283121#M473143 坏坏的笑 2024-03-26T03:10:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283125#M473144 <P>服务类型 Wty: HP HW Maintenance Offsite Support</P><P>服务类型 Wty: HP Support for Initial Setup</P><P>服务类型 Wty: HP Major Parts Offsite Support</P><P>维保里面有这三条保修，这个是怎么看的呢，刚买的有的过保了要</P> Tue, 26 Mar 2024 03:17:19 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283125#M473144 暗影9 2024-03-26T03:17:19Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283126#M473145 <P>提供SN和PN，查询后根据结果，你再具体问。</P> Tue, 26 Mar 2024 03:31:43 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283126#M473145 坏坏的笑 2024-03-26T03:31:43Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283131#M473149 <P>好的，谢谢，SN和PN码已经发给你了，请帮忙看一下呢（机子的照片没有，我找了一下账号下面的），非常感谢</P> Tue, 26 Mar 2024 04:18:48 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283131#M473149 暗影9 2024-03-26T04:18:48Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283140#M473154 <P>这个序列号下对应2个不同的产品，对应2个不同的PN号</P> <P>按照楼主给出的信息查询，标准保修如下</P> <TABLE id="defaultEntitlementTableId" class="table"> <TBODY> <TR> <TD>warranty (FR)</TD> <TD>2023-11-03</TD> <TD>2025-01-01</TD> </TR> </TBODY> </TABLE> <P>标准保修时长约为1年零2个月，系统中没有按照发票日期修改过保修。</P> <P>所以，如果有正规购机发票，请继续联系人工服务，提供信息，看是否可以修改按照发票的日期报修。</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 26 Mar 2024 04:41:48 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283140#M473154 坏坏的笑 2024-03-26T04:41:48Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283144#M473156 <P>谢谢，能再帮忙看看保修里面这3条是什么意思吗：</P><P>服务类型 Wty: HP HW Maintenance Offsite Support</P><P>服务类型 Wty: HP Support for Initial Setup</P><P>服务类型 Wty: HP Major Parts Offsite Support</P><P>维保里面有这三条保修，这个是怎么看的呢，刚买的有的过保了要</P> Tue, 26 Mar 2024 04:55:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283144#M473156 暗影9 2024-03-26T04:55:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283147#M473157 <P><SPAN>HP HW Maintenance Offsite Support<BR /></SPAN>HP硬件送修支持</P> <P><SPAN>HP Support for Initial Setup</SPAN></P> <P><SPAN>HP初始设置支持</SPAN></P> <P><SPAN>HP Major Parts Offsite Support</SPAN></P> <P><SPAN>HP主要备件送修支持</SPAN></P> Tue, 26 Mar 2024 05:16:50 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/xin-mai-deHP-bi-ji-benSN-ma-bu-wei-yi-dian-nao-mei-chai-feng-jiu-yi-jing-ji-huo-zai-bao5ge-yue-le-zheng-chang-ma/m-p/1283147#M473157 坏坏的笑 2024-03-26T05:16:50Z