https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287635#M474073 <P>设备管理器中卸载蓝牙驱动（不删除驱动），然后重新扫描</P> Thu, 25 Apr 2024 00:54:58 GMT 坏坏的笑 2024-04-25T00:54:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287622#M474069 <P>连接蓝牙耳机驱动反复崩溃，甚至出现设备43</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1713971222770.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/105696i612900BB850D04B7/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1713971222770.png" alt="_0-1713971222770.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1713971244767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/105697i0E0C9BA29EE185A8/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1713971244767.png" alt="_1-1713971244767.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="0F42EA59AE234BDC696DC1184C0E1CAD.jpg" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/105700iFEA6F9158E1D6D25/image-size/large?v=v2&amp;px=999" role="button" title="0F42EA59AE234BDC696DC1184C0E1CAD.jpg" alt="0F42EA59AE234BDC696DC1184C0E1CAD.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="D67F55CFADB9B00E66CFBC1D14EF28CD.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/105701iE7FD08C63BE4DFF1/image-size/large?v=v2&amp;px=999" role="button" title="D67F55CFADB9B00E66CFBC1D14EF28CD.jpg" alt="D67F55CFADB9B00E66CFBC1D14EF28CD.jpg" /></span></P><DIV class="">&nbsp;</DIV><P>&nbsp;</P> Wed, 24 Apr 2024 15:11:03 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287622#M474069 雨尘 2024-04-24T15:11:03Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287631#M474070 <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>建议用下面的工具联网检查更新。</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)下载</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.2.1.exe" target="_blank">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.2.1.exe</A></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in;"><A href="http://ftp.ext.hp.com/pub/caps-softpaq/cmit/HPIA.html" target="_blank"><SPAN>http://ftp.ext.hp.com//pub/caps-softpaq/cmit/HPIA.html</SPAN></A></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>大概过程</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>安装软件后会自动打开，点分析，然后等结果</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>点推荐</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1714003129527.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/105704i7321769300D4F6A9/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1714003129527.png" alt="_0-1714003129527.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>然后勾选关键和推荐更新，点蓝色download按钮</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1714003129528.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/105705i1A3AB90FA61945C7/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1714003129528.png" alt="_1-1714003129528.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>选择提取文件并安装，点蓝色按钮开始</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1714003129529.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/105706i3D0074004F7A9934/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1714003129529.png" alt="_2-1714003129529.png" /></span></P> <P>&nbsp;</P> Wed, 24 Apr 2024 23:58:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287631#M474070 坏坏的笑 2024-04-24T23:58:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287634#M474072 <P>已经用HPIA检测了，驱动这些都是不缺的</P> Thu, 25 Apr 2024 00:51:06 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287634#M474072 雨尘 2024-04-25T00:51:06Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287635#M474073 <P>设备管理器中卸载蓝牙驱动（不删除驱动），然后重新扫描</P> Thu, 25 Apr 2024 00:54:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287635#M474073 坏坏的笑 2024-04-25T00:54:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287660#M474077 <P>尝试了问题依旧</P><P>&nbsp;</P> Thu, 25 Apr 2024 02:14:35 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287660#M474077 雨尘 2024-04-25T02:14:35Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287717#M474086 <P>蓝牙连接其他设备是否正常？</P> Thu, 25 Apr 2024 05:46:08 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287717#M474086 坏坏的笑 2024-04-25T05:46:08Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287780#M474093 <P>连接手机是没问题的</P> Thu, 25 Apr 2024 08:52:08 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287780#M474093 雨尘 2024-04-25T08:52:08Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287781#M474094 <P>有没有换个蓝牙耳机试下</P> Thu, 25 Apr 2024 08:53:08 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287781#M474094 坏坏的笑 2024-04-25T08:53:08Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287783#M474096 <P>不过QQ这类软件在开语音通话时会加重情况，断连次数会更频繁</P> Thu, 25 Apr 2024 08:54:18 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287783#M474096 雨尘 2024-04-25T08:54:18Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287784#M474097 <P>已经换了，断连情况还是出现，只不过是断连次数频率不同，并且断连时会出现来自BTHUSB的事件ID为18的事件，同时右侧有一个USB口也会断连设备，过小一会蓝牙恢复正常，USB口功能也恢复正常</P> Thu, 25 Apr 2024 08:59:23 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287784#M474097 雨尘 2024-04-25T08:59:23Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287785#M474098 <P>建议考虑备份数据，重置系统试下</P> Thu, 25 Apr 2024 09:01:34 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287785#M474098 坏坏的笑 2024-04-25T09:01:34Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287787#M474099 <P>已经尝试重置系统，问题依旧</P> Thu, 25 Apr 2024 09:03:32 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287787#M474099 雨尘 2024-04-25T09:03:32Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287789#M474101 <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">释放静电：</P> <P style="margin: 0in; font-size: 11.0pt;"><SPAN>关机并拔掉电源适配器，移除全部外接设备，按住电源键并保持</SPAN><SPAN>30</SPAN><SPAN>秒再松开，之后，插电源适配器，开机观察。</SPAN></P> <P style="margin: 0in; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-size: 11.0pt;"><SPAN>如果问题依旧，开机点击F10，进入BIOS，选择主菜单Main中的恢复出厂设置，保存退出。</SPAN></P> <P style="margin: 0in; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-size: 11.0pt;"><SPAN>如果还是不行，建议联系服务中心检测，如果有上门服务可以联系人工报修。</SPAN></P> Thu, 25 Apr 2024 09:06:30 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/lan-ya-qu-dong-fan-fu-beng-kui/m-p/1287789#M474101 坏坏的笑 2024-04-25T09:06:30Z