https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-jian-cha-gu-zhang-dai-ma/m-p/1295583#M475629 <P>收到反馈，解决了就好</P> <P>&nbsp;</P> Tue, 18 Jun 2024 04:01:28 GMT 坏坏的笑 2024-06-18T04:01:28Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-jian-cha-gu-zhang-dai-ma/m-p/1294130#M475300 <P>6月5日检查到一次电池错误，根据提示，关机后长按电源键30s释放静电后，错误代码消失。</P><P>6月7日再次检查到电池错误，<SPAN>故障 ID： 6BW1VQ-BNEC4X-MFGJXG-C0FD23</SPAN></P><P><SPAN>目前使用上没什么问题，能正常充电放电，但两次出现错误代码就很膈应。</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PixPin_2024-06-07_15-45-22.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/107460i3C6B40D46CB53A40/image-size/large?v=v2&amp;px=999" role="button" title="PixPin_2024-06-07_15-45-22.jpg" alt="PixPin_2024-06-07_15-45-22.jpg" /></span></P><P>&nbsp;</P> Fri, 07 Jun 2024 07:49:40 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-jian-cha-gu-zhang-dai-ma/m-p/1294130#M475300 blueblue_sh 2024-06-07T07:49:40Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-jian-cha-gu-zhang-dai-ma/m-p/1294136#M475301 <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><STRONG>建议用下面的工具联网检查更新。如果更新后，再次检测电池还有相同报错，可以联系人工服务报修。</STRONG></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)下载</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;"><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.2.1.exe" target="_blank">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.2.1.exe</A></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>大概过程</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>安装软件后会自动打开，点分析，然后等结果</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>点推荐</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1717746877371.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/107461iF53DD7AB19C87C90/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1717746877371.png" alt="_0-1717746877371.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>然后勾选关键和推荐更新，点蓝色download按钮</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1717746877372.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/107462i07F56DB460C41CD8/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1717746877372.png" alt="_1-1717746877372.png" /></span></P> <P>&nbsp;</P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>选择提取文件并安装，点蓝色按钮开始</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1717746877376.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/107463i98A6ECB3B99718E0/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1717746877376.png" alt="_2-1717746877376.png" /></span></P> <P>&nbsp;</P> Fri, 07 Jun 2024 07:55:07 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-jian-cha-gu-zhang-dai-ma/m-p/1294136#M475301 坏坏的笑 2024-06-07T07:55:07Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-jian-cha-gu-zhang-dai-ma/m-p/1295582#M475628 <P>使用HPIA更新后仍然出现电池告警。</P><P>&nbsp;</P><P>后根据自助服务的提示，完全放电后进行了电池校准操作，然后就正常了。</P> Tue, 18 Jun 2024 03:53:28 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-jian-cha-gu-zhang-dai-ma/m-p/1295582#M475628 blueblue_sh 2024-06-18T03:53:28Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-jian-cha-gu-zhang-dai-ma/m-p/1295583#M475629 <P>收到反馈，解决了就好</P> <P>&nbsp;</P> Tue, 18 Jun 2024 04:01:28 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/dian-chi-jian-cha-gu-zhang-dai-ma/m-p/1295583#M475629 坏坏的笑 2024-06-18T04:01:28Z