https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331399#M482481 <P>图再往下多截一部分</P> <P>企业版，专业版，还是其他版本</P> Mon, 24 Feb 2025 03:40:33 GMT 坏坏的笑 2025-02-24T03:40:33Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331379#M482473 <P>操作系统是windows11 24H2，指纹识别显示不可用，在设备管理器卸载生物设备驱动后，重新安装指纹传感器驱动sp154332.exe后，仍然显示指纹不可用</P> Mon, 24 Feb 2025 02:47:58 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331379#M482473 llleon 2025-02-24T02:47:58Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331382#M482474 <P>Windows账户是不是管理员账户？<BR />如果是的话，新建一个User用户试下指纹功能是否正常</P> Mon, 24 Feb 2025 02:50:20 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331382#M482474 坏坏的笑 2025-02-24T02:50:20Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331387#M482477 <P>已添加一个user用户测试，仍然显示指纹识别不可用，设备管理器里的生物识别设备状态显示：硬件没有连接到计算机。（代码45）</P> Mon, 24 Feb 2025 03:04:05 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331387#M482477 llleon 2025-02-24T03:04:05Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331388#M482478 <P>系统具体版本帮忙提供一下，Win+R，输入winver</P> <P>官网的指纹驱动有没有重新安装试下</P> <P><SPAN>ELAN 指纹传感器驱动程序</SPAN></P> <P><A href="https://ftp.hp.com/pub/softpaq/sp154001-154500/sp154086.exe" target="_blank">https://ftp.hp.com/pub/softpaq/sp154001-154500/sp154086.exe</A>&nbsp;</P> Mon, 24 Feb 2025 03:12:17 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331388#M482478 坏坏的笑 2025-02-24T03:12:17Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331396#M482480 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="890888bfc42f78b4089531f563197052.png" style="width: 438px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117640i6255336B0AF080CD/image-size/medium?v=v2&amp;px=400" role="button" title="890888bfc42f78b4089531f563197052.png" alt="890888bfc42f78b4089531f563197052.png" /></span></P><P> elan驱动安装重启后仍然无效</P> Mon, 24 Feb 2025 03:36:38 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331396#M482480 llleon 2025-02-24T03:36:38Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331399#M482481 <P>图再往下多截一部分</P> <P>企业版，专业版，还是其他版本</P> Mon, 24 Feb 2025 03:40:33 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331399#M482481 坏坏的笑 2025-02-24T03:40:33Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331404#M482482 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="b3da7ed8d93e6d7e994a1406a35c6ebf.png" style="width: 723px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117642i8878357AE9FAC1F3/image-size/medium?v=v2&amp;px=400" role="button" title="b3da7ed8d93e6d7e994a1406a35c6ebf.png" alt="b3da7ed8d93e6d7e994a1406a35c6ebf.png" /></span></P><P> 安装完elan驱动，电脑重启后，设备管理器检测到了生物识别设备，但是我设置windows hello的时候提示失败，然后再次查看设备管理器，生物识别设备又报：硬件设备没有连接到计算机。（代码45）</P> Mon, 24 Feb 2025 03:48:37 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331404#M482482 llleon 2025-02-24T03:48:37Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331408#M482483 <P>代码45，在大部分情况下，不是硬件故障。</P> <P>楼主可以备份数据，重置系统试下。</P> <P>如果仍然存在问题，可以联系当地服务中心检测硬件故障。</P> Mon, 24 Feb 2025 04:04:51 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/HP-Pavilion-Plus-Laptop-14-eh1032TU-zhi-wen-bu-ke-yong/m-p/1331408#M482483 坏坏的笑 2025-02-24T04:04:51Z