https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-an-ying-jing-ling8pro-wan-you-xi-bu-ding-shi-zhong-qi/m-p/1367000#M489068 <P>你好，感谢回复。昨晚跑了一整晚广泛测试，早上起来后电脑并未出现黑屏重启。但刚刚进入游戏测试，仍然出现黑屏重启情况。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1761928800371.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128472iEAD6310DC624ED15/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1761928800371.jpeg" alt="_0-1761928800371.jpeg" /></span></P><P>&nbsp;</P> Fri, 31 Oct 2025 16:40:44 GMT 夜空秋意 2025-10-31T16:40:44Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-an-ying-jing-ling8pro-wan-you-xi-bu-ding-shi-zhong-qi/m-p/1366687#M489040 <P>大概是在8月底左右出现此问题，黑屏重启时间随机，有时候开游戏没一会儿就直接卡住然后过2秒黑屏重启。无蓝屏报错日志，仅事件管理器出现此报告kernel-power 63。出现此问题之前我没有更改过硬件，亦或是在软件层面对系统进行修改。cpu温度与gpu温度检测游戏中一直没有超过90度。烤机连续1个小时出现过cpu功耗下降，但并没有黑屏重启。在低负载办公环境/影音环境下亦没有出现黑屏重启。有考虑过重装系统但我现在还不想这样做，想作为最后手段，但我觉得可能不是系统软件层面的问题，会不会是cpu的问题？希望能得到各位大神的指点。</P><P>尝试过如下几种方式进行修复均没有效果：</P><P>1.将所有驱动用惠普官方支持更新到最新。</P><P>2.将显卡驱动和win11系统更新到最新。</P><P>3.更换电源适配器。</P><P>4.重启拔插硬盘和内存条。</P><P>5.尝试拔下电池线仅用设配器供电。</P><P>——————————————————</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1761739551301.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128346iAF39BD151D1F7B26/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1761739551301.png" alt="_1-1761739551301.png" /></span>。</P><P>————</P><P>报错事件</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1761739587994.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128347iBE12683B69A404BF/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1761739587994.png" alt="_2-1761739587994.png" /></span></P><P>——————————————————————————</P><P>烤机18分钟</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_3-1761740208245.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128348i83C3D68E4C4CAB6A/image-size/medium?v=v2&amp;px=400" role="button" title="_3-1761740208245.png" alt="_3-1761740208245.png" /></span></P><P>————————————————</P><P>烤机降频</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_4-1761740263468.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128349i0B8D39786308E933/image-size/medium?v=v2&amp;px=400" role="button" title="_4-1761740263468.png" alt="_4-1761740263468.png" /></span></P><P>————————————————————</P><P>广泛测试</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1761928742980.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128471i4F7DFD7BBA5A506B/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1761928742980.jpeg" alt="_0-1761928742980.jpeg" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 31 Oct 2025 16:39:18 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-an-ying-jing-ling8pro-wan-you-xi-bu-ding-shi-zhong-qi/m-p/1366687#M489040 夜空秋意 2025-10-31T16:39:18Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-an-ying-jing-ling8pro-wan-you-xi-bu-ding-shi-zhong-qi/m-p/1366691#M489042 <P>先看机器是否长时间运行测试无异常，判断有没有存在硬件故障。</P> <P>开机按F2进入白色背景画面HP PC Hardware Diagnostics UEFI。</P> <P>开机按F2进入的如果不是白色背景，要重新下载安装UEFI诊断工具。</P> <P lang="en-US"><A href="https://ftp.hp.com/pub/softpaq/sp156501-157000/sp156855.exe" target="_blank" rel="noopener noreferrer">https://ftp.hp.com/pub/softpaq/sp161501-162000/sp161700.exe</A></P> <P>没有操作系统，用其他电脑下载运行工具，制作安装到USB，安装过程有选择的选项。故障机接USB开机按F2。</P> <P>白色背景菜单中选择-系统测试-广泛测试-循环运行直到出现错误。</P> <P>建议晚上休息前，不用机器的时候进行，<STRONG>跑一晚上。</STRONG></P> <P>开始进行之后可以不用管电脑放一边。</P> <P>了解更多</P> <P><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank" rel="noopener noreferrer"><SPAN>HP 电脑 - 硬件故障测试</SPAN></A><SPAN>&nbsp;</SPAN><SPAN>Windows&nbsp;</SPAN><SPAN>无法启动时运行测试</SPAN><SPAN>部分</SPAN></P> Wed, 29 Oct 2025 13:13:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-an-ying-jing-ling8pro-wan-you-xi-bu-ding-shi-zhong-qi/m-p/1366691#M489042 y2kim 2025-10-29T13:13:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-an-ying-jing-ling8pro-wan-you-xi-bu-ding-shi-zhong-qi/m-p/1367000#M489068 <P>你好，感谢回复。昨晚跑了一整晚广泛测试，早上起来后电脑并未出现黑屏重启。但刚刚进入游戏测试，仍然出现黑屏重启情况。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1761928800371.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128472iEAD6310DC624ED15/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1761928800371.jpeg" alt="_0-1761928800371.jpeg" /></span></P><P>&nbsp;</P> Fri, 31 Oct 2025 16:40:44 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-an-ying-jing-ling8pro-wan-you-xi-bu-ding-shi-zhong-qi/m-p/1367000#M489068 夜空秋意 2025-10-31T16:40:44Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-an-ying-jing-ling8pro-wan-you-xi-bu-ding-shi-zhong-qi/m-p/1367037#M489074 <P>基本排除硬件稳定性的情况下，我会先考虑重置系统或者做原厂系统测试。</P> <P><A href="https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao-zhi-shi-ku/hui-pu-dian-nao-ru-he-shi-yong-zhong-zhi-hui-fu-xi-tong/ta-p/1219476" target="_blank" rel="noopener">惠普电脑如何使用重置恢复系统 - 惠普支持社区 - 1219476</A></P> <P><A href="https://support.hp.com/cn-zh/document/ish_4511134-4630612-16" target="_blank" rel="noopener noreferrer">惠普消费类电脑 - 在 Windows 11 和 10 中使用 HP Cloud Recovery Tool | HP® 支持</A></P> Sat, 01 Nov 2025 08:41:28 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/qiu-zhu-an-ying-jing-ling8pro-wan-you-xi-bu-ding-shi-zhong-qi/m-p/1367037#M489074 y2kim 2025-11-01T08:41:28Z