https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/she-beiHP-Mobile-Data-Protection-Sensor-chu-xian-jian-rong-cuo-wu/m-p/846826#M26858 <P>使用正常可以不用理会这个未知设备。</P> Fri, 20 Oct 2017 02:49:32 GMT WDH 2017-10-20T02:49:32Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/she-beiHP-Mobile-Data-Protection-Sensor-chu-xian-jian-rong-cuo-wu/m-p/846373#M26833 <P><FONT face="hpsimplifiedhans-regular,arial,sans-serif" size="5"><STRONG>Windows10 x64</STRONG>系统，几个月前更新完系统之后，这个设备就出现了问题。每次开机之后系统都会弹出提示设备出现兼容性问题的警示框。我下载并安装了官方的最新<SPAN><STRONG>HP 3D DriveGuard 软件</STRONG>，仍然没有得到解决。（目前最新驱动更新日期是2015年7月2日，出现问题是2017年6、7月份的一次Windows10更新）。目前设备情况如下图：</SPAN></FONT></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Edgeo_20171017_1056.png" style="width: 465px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/25032iCE14DD9C02B0D136/image-size/large?v=v2&amp;px=999" role="button" title="Edgeo_20171017_1056.png" alt="Edgeo_20171017_1056.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Edgeo_20171017_1057.png" style="width: 465px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/25031i95614A01493B8A77/image-size/large?v=v2&amp;px=999" role="button" title="Edgeo_20171017_1057.png" alt="Edgeo_20171017_1057.png" /></span></P><P>&nbsp;</P><P>这个问题什么时候能够得到解决？或者我什么地方做的不对？希望能够得到指导。</P> Tue, 17 Oct 2017 03:07:07 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/she-beiHP-Mobile-Data-Protection-Sensor-chu-xian-jian-rong-cuo-wu/m-p/846373#M26833 Mourner 2017-10-17T03:07:07Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/she-beiHP-Mobile-Data-Protection-Sensor-chu-xian-jian-rong-cuo-wu/m-p/846403#M26834 <P>1. 程序与功能中卸载 HP 3D DriveGuard 。<BR />2. 设备管理器, 系统设备中, 删除 HP Mobile Data Protection Sensor ，勾选删除此设备的驱动程序软件，点确定，重启电脑。<BR />3. 使用windows更新来更新驱动程序。</P> Tue, 17 Oct 2017 05:15:15 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/she-beiHP-Mobile-Data-Protection-Sensor-chu-xian-jian-rong-cuo-wu/m-p/846403#M26834 548851818 2017-10-17T05:15:15Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/she-beiHP-Mobile-Data-Protection-Sensor-chu-xian-jian-rong-cuo-wu/m-p/846435#M26837 <P>也可以考虑恢复系统同时暂时关闭自动更新。</P> Tue, 17 Oct 2017 09:07:34 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/she-beiHP-Mobile-Data-Protection-Sensor-chu-xian-jian-rong-cuo-wu/m-p/846435#M26837 WDH 2017-10-17T09:07:34Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/she-beiHP-Mobile-Data-Protection-Sensor-chu-xian-jian-rong-cuo-wu/m-p/846692#M26852 <P><FONT face="hpsimplifiedhans-regular,arial,sans-serif" size="4">仍然不能够解决。卸载驱动之后设备管理器会有一个“未知设备”。设备状态：该设备的驱动程序未被安装。 (代码 28)。并且在设备属性→更新驱动程序→自动搜索更新里找不到适合的驱动程序。</FONT></P><P>&nbsp;</P><P><FONT face="hpsimplifiedhans-regular,arial,sans-serif" size="4"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Edgeo_20171019_1204.png" style="width: 465px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/25073i35D3A2C7EFEE00C6/image-size/large?v=v2&amp;px=999" role="button" title="Edgeo_20171019_1204.png" alt="Edgeo_20171019_1204.png" /></span></FONT></P><P>&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Edgeo_20171019_1204.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/25074iB0A988877B384EC3/image-size/large?v=v2&amp;px=999" role="button" title="Edgeo_20171019_1204.png" alt="Edgeo_20171019_1204.png" /></span></P><P>&nbsp;</P> Thu, 19 Oct 2017 04:09:37 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/she-beiHP-Mobile-Data-Protection-Sensor-chu-xian-jian-rong-cuo-wu/m-p/846692#M26852 Mourner 2017-10-19T04:09:37Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/she-beiHP-Mobile-Data-Protection-Sensor-chu-xian-jian-rong-cuo-wu/m-p/846826#M26858 <P>使用正常可以不用理会这个未知设备。</P> Fri, 20 Oct 2017 02:49:32 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/she-beiHP-Mobile-Data-Protection-Sensor-chu-xian-jian-rong-cuo-wu/m-p/846826#M26858 WDH 2017-10-20T02:49:32Z