https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhong-qi-guan-ji-yi-zhi-ka-zai-zheng-zai-zhun-beiwindows/m-p/927260#M31112 在重启之前用了一下windows defender的磁盘清理，清了一下更新文件，是不是这个原因？这样的话强行关机有影响吗？ Tue, 11 Jun 2019 03:20:15 GMT 梦中游四海 2019-06-11T03:20:15Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhong-qi-guan-ji-yi-zhi-ka-zai-zheng-zai-zhun-beiwindows/m-p/927260#M31112 在重启之前用了一下windows defender的磁盘清理，清了一下更新文件，是不是这个原因？这样的话强行关机有影响吗？ Tue, 11 Jun 2019 03:20:15 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhong-qi-guan-ji-yi-zhi-ka-zai-zheng-zai-zhun-beiwindows/m-p/927260#M31112 梦中游四海 2019-06-11T03:20:15Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhong-qi-guan-ji-yi-zhi-ka-zai-zheng-zai-zhun-beiwindows/m-p/927264#M31113 <P>可能是硬件问题<BR />硬件问题，惠普有诊断程序<BR />开机按F2<BR />看到这样的画面</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c05344835" style="width: 522px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/36489iDE220A0A40DF076D/image-size/large?v=v2&amp;px=999" role="button" title="c05344835" alt="c05344835" /></span><BR />如果是这样，要重新安装诊断功能</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c05861684" style="width: 500px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/36490iDDF03F32524DCDC2/image-size/large?v=v2&amp;px=999" role="button" title="c05861684" alt="c05861684" /></span></P><P><A href="http://h30318.www3.hp.com/pub/softpaq/sp96001-96500/sp96051.exe" target="_blank" rel="noopener">http://h30318.www3.hp.com/pub/softpaq/sp96001-96500/sp96051.exe</A></P><P>&nbsp;</P><P>选系统测试，全面测试，循环到出错为止，至少运行几小时才能比较准确排除硬件故障。<BR />如果自动停止，出现故障代码（4组，共24位），或自动关机、重启等，都说明机器有故障，不稳定。<BR /><BR />详细关于UEFI诊断介绍看这里<BR /><A href="http://support.hp.com/document/c03572134" target="_blank" rel="noopener">http://support.hp.com/document/c03572134</A></P><P>&nbsp;</P> Tue, 11 Jun 2019 03:24:53 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhong-qi-guan-ji-yi-zhi-ka-zai-zheng-zai-zhun-beiwindows/m-p/927264#M31113 y2kim 2019-06-11T03:24:53Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhong-qi-guan-ji-yi-zhi-ka-zai-zheng-zai-zhun-beiwindows/m-p/927313#M31115 先恢复系统观察，如果还这样，走售后查看硬件。 Tue, 11 Jun 2019 08:36:59 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhong-qi-guan-ji-yi-zhi-ka-zai-zheng-zai-zhun-beiwindows/m-p/927313#M31115 长春藤ze 2019-06-11T08:36:59Z