https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160677#M25504 <P>建议用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp135501-136000/sp135640.exe" target="_blank" rel="noopener">https://h30318.www3.hp.com/pub/softpaq/sp135501-136000/sp135640.exe</A></P> <P>&nbsp;</P> <P>大概过程</P> <P>&nbsp;</P> <P>安装软件后会自动打开，点分析，然后等结果</P> <P>&nbsp;</P> <P>点推荐</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1607565027764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51904i1F681003705DFD40/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1607565027764.png" alt="y2kim_0-1607565027764.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>然后勾选关键和推荐更新，点蓝色download按钮</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1607565027767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51903i7785C3009FE14D44/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_1-1607565027767.png" alt="y2kim_1-1607565027767.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>选择提取文件并安装，点蓝色按钮开始</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1607565027769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51902i4B245688BAFD4DAF/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_2-1607565027769.png" alt="y2kim_2-1607565027769.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>详细可以请参考下面的压缩包里面记录的操作使用过程</P> <P><A href="https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip" target="_blank" rel="noopener">https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip</A></P> <P>&nbsp;</P> <P>压缩包内是一个用问题步骤记录器记录的mht文件，双击默认用浏览器打开，图片点击放大，再点击恢复。</P> Tue, 03 May 2022 03:18:01 GMT y2kim 2022-05-03T03:18:01Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160667#M25499 <P>如题，升级11，不好用，还回10后，人脸识别就不能用，但指纹好好使。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2022-05-03 110205.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73043i70E0AAF37F0FBE48/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2022-05-03 110205.png" alt="屏幕截图 2022-05-03 110205.png" /></span></P> Tue, 03 May 2022 03:06:32 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160667#M25499 开开心心 2022-05-03T03:06:32Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160672#M25500 <P><SPAN>*****提供</SPAN><SPAN>机器基本</SPAN><SPAN>信息*****</SPAN></P> <P>系统桌面按Win+R打开运行，输入</P> <P>msinfo32</P> <P>确定，打开系统信息程序窗口</P> <P>&nbsp;</P> <UL> <LI>系统摘要-右边内容，Ctrl+A全选，Ctrl+C复制，粘贴出来</LI> </UL> <P>&nbsp;</P> <UL> <LI>左边点组件展开-有问题的设备-右边内容（如果有），Ctrl+A全选，Ctrl+C复制，粘贴出来</LI> </UL> Tue, 03 May 2022 03:13:34 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160672#M25500 y2kim 2022-05-03T03:13:34Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160673#M25501 <P>操作系统名称 Microsoft Windows 10 专业版<BR />版本 10.0.19044 内部版本 19044<BR />其他操作系统描述 没有资料<BR />操作系统制造商 Microsoft Corporation<BR />系统名称 DESKTOP-MAME1A5<BR />系统制造商 HP<BR />系统型号 HP Elite x2 1013 G3<BR />系统类型 基于 x64 的电脑<BR />系统 SKU 5AX92USR#ABA<BR />处理器 Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz，1896 Mhz，4 个内核，8 个逻辑处理器<BR />BIOS 版本/日期 HP Q87 Ver. 01.19.00, 2022/1/7<BR />SMBIOS 版本 3.1<BR />嵌入式控制器版本 9.91<BR />BIOS 模式 UEFI<BR />主板制造商 HP<BR />主板产品 8414<BR />主板版本 KBC Version 09.5B.00<BR />平台角色 移动<BR />安全启动状态 启用<BR />PCR7 配置 需要提升才能查看<BR />Windows 目录 C:\WINDOWS<BR />系统目录 C:\WINDOWS\system32<BR />启动设备 \Device\HarddiskVolume2<BR />区域设置 中国<BR />硬件抽象层 版本 = "10.0.19041.1566"<BR />用户名 DESKTOP-MAME1A5\qwxla<BR />时区 中国标准时间<BR />已安装的物理内存(RAM) 16.0 GB<BR />总的物理内存 15.8 GB<BR />可用物理内存 10.9 GB<BR />总的虚拟内存 18.2 GB<BR />可用虚拟内存 13.1 GB<BR />页面文件空间 2.38 GB<BR />页面文件 C:\pagefile.sys<BR />内核 DMA 保护 关闭<BR />基于虚拟化的安全性 未启用<BR />设备加密支持 需要提升才能查看<BR />Hyper-V - 虚拟机监视模式扩展 是<BR />Hyper-V - 第二级地址转换扩展 是<BR />Hyper-V - 固件中启用的虚拟化 是<BR />Hyper-V - 数据扩展保护 是</P> Tue, 03 May 2022 03:14:52 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160673#M25501 开开心心 2022-05-03T03:14:52Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160675#M25502 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2022-05-03 111637.png" style="width: 451px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73047i64C0347A849FBABE/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2022-05-03 111637.png" alt="屏幕截图 2022-05-03 111637.png" /></span></P> Tue, 03 May 2022 03:17:22 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160675#M25502 开开心心 2022-05-03T03:17:22Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160676#M25503 <P>左边也没显示有问题啊，摄像头好用的</P> Tue, 03 May 2022 03:17:54 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160676#M25503 开开心心 2022-05-03T03:17:54Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160677#M25504 <P>建议用下面的工具联网检查更新。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</P> <P>&nbsp;</P> <P>HP Image Assistant (HPIA)下载</P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp135501-136000/sp135640.exe" target="_blank" rel="noopener">https://h30318.www3.hp.com/pub/softpaq/sp135501-136000/sp135640.exe</A></P> <P>&nbsp;</P> <P>大概过程</P> <P>&nbsp;</P> <P>安装软件后会自动打开，点分析，然后等结果</P> <P>&nbsp;</P> <P>点推荐</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1607565027764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51904i1F681003705DFD40/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1607565027764.png" alt="y2kim_0-1607565027764.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>然后勾选关键和推荐更新，点蓝色download按钮</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1607565027767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51903i7785C3009FE14D44/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_1-1607565027767.png" alt="y2kim_1-1607565027767.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>选择提取文件并安装，点蓝色按钮开始</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1607565027769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51902i4B245688BAFD4DAF/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_2-1607565027769.png" alt="y2kim_2-1607565027769.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>详细可以请参考下面的压缩包里面记录的操作使用过程</P> <P><A href="https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip" target="_blank" rel="noopener">https://h30471.www3.hp.com/hpcn/attachments/hpcn/Notebook/410823/1/HPIA_4.5.8.1.zip</A></P> <P>&nbsp;</P> <P>压缩包内是一个用问题步骤记录器记录的mht文件，双击默认用浏览器打开，图片点击放大，再点击恢复。</P> Tue, 03 May 2022 03:18:01 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160677#M25504 y2kim 2022-05-03T03:18:01Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160679#M25505 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2022-05-03 112136.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73048i42F1F65756121874/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2022-05-03 112136.png" alt="屏幕截图 2022-05-03 112136.png" /></span></P> Tue, 03 May 2022 03:26:24 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160679#M25505 开开心心 2022-05-03T03:26:24Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160684#M25506 <P>windows hello face software device。直接提供下驱动下载地址好吗</P> Tue, 03 May 2022 03:30:00 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160684#M25506 开开心心 2022-05-03T03:30:00Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160688#M25507 <P><FONT size="6">点推荐</FONT></P> <P><FONT size="6"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1651548776047.png"><img src="https://h30471.www3.hp.com/skins/images/122F70CA080EA8C4017D7EF9D0E11746/responsive_peak/images/image_not_found.png" alt="y2kim_0-1651548776047.png" /></span></FONT></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P><FONT size="6">然后勾选关键和推荐更新，点蓝色download按钮</FONT></P> <P><FONT size="6"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_1-1651548776050.png"><img src="https://h30471.www3.hp.com/skins/images/122F70CA080EA8C4017D7EF9D0E11746/responsive_peak/images/image_not_found.png" alt="y2kim_1-1651548776050.png" /></span></FONT></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P><FONT size="6">选择提取文件并安装，点蓝色按钮开始</FONT></P> <P>&nbsp;</P> <P><FONT size="6"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_2-1651548776080.png"><img src="https://h30471.www3.hp.com/skins/images/122F70CA080EA8C4017D7EF9D0E11746/responsive_peak/images/image_not_found.png" alt="y2kim_2-1651548776080.png" /></span></FONT></P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 03 May 2022 03:33:11 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160688#M25507 y2kim 2022-05-03T03:33:11Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160689#M25508 <P>做了，升级的只是BIOS和无线，其他都正常，根本与摄像头没关系。现在是没驱动</P><P>&nbsp;</P> Tue, 03 May 2022 03:34:35 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160689#M25508 开开心心 2022-05-03T03:34:35Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160691#M25509 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2022-05-03 113504.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73052iBF5BFF95AD61BBB3/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2022-05-03 113504.png" alt="屏幕截图 2022-05-03 113504.png" /></span></P> Tue, 03 May 2022 03:35:43 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160691#M25509 开开心心 2022-05-03T03:35:43Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160692#M25510 <P>现在是没有windows hello的驱动</P> Tue, 03 May 2022 03:36:42 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160692#M25510 开开心心 2022-05-03T03:36:42Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160693#M25511 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">在&nbsp;Windows&nbsp;10&nbsp;中，在“开始”菜单旁边的搜索框中输入“设备管理器”，然后在结果中选择“设备管理器”。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">展开“照相机”。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">双击IR摄像头打开属性</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">看驱动程序标签页</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">看驱动程序版本号</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">然后点“更新驱动程序软件”</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">浏览计算机以查找驱动程序软件</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">从计算机的设备驱动程序列表中选取</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">在列表中选取有版本号的其他驱动</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">选择不是之前看到的驱动版本号，按提示完成更换版本</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">重启</P> Tue, 03 May 2022 03:37:01 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160693#M25511 y2kim 2022-05-03T03:37:01Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160694#M25512 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/143989">@开开心心</a>&nbsp; 已写:<BR /> <P>现在是没有windows hello的驱动</P> <HR /></BLOCKQUOTE> <P>没有这种东西</P> Tue, 03 May 2022 03:37:44 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160694#M25512 y2kim 2022-05-03T03:37:44Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160696#M25513 <P>这个驱动能下到吗</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2022-05-03 113724.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73053i27D5C11341943E50/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2022-05-03 113724.png" alt="屏幕截图 2022-05-03 113724.png" /></span></P> Tue, 03 May 2022 03:38:18 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160696#M25513 开开心心 2022-05-03T03:38:18Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160697#M25514 <P>要么重置（初始化）系统</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://support.microsoft.com/zh-cn/windows/%E5%A6%82%E4%BD%95%E6%81%A2%E5%A4%8D-%E5%88%9D%E5%A7%8B%E5%8C%96%E6%88%96%E8%BF%98%E5%8E%9F%E4%BD%A0%E7%9A%84%E7%94%B5%E8%84%91-51391d9a-eb0a-84a7-69e4-c2c1fbceb8dd" target="_blank"><SPAN>如何恢复、初始化或还原你的电脑</SPAN><SPAN> (microsoft.com)</SPAN></A></P> <P>要么去微软社区问吧</P> <P>从来没有单独装过Windows Hello驱动这种东西。没有。</P> Tue, 03 May 2022 03:40:00 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160697#M25514 y2kim 2022-05-03T03:40:00Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160698#M25515 <P>生物识别记录还和这个有关系</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">找到文件夹</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">C:\Windows\System32\WinBioDatabase</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">删除里面全部文件，如果里面文件不能直接删，报错的话，</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">打开服务services.msc停止（不是停用）windows biometric service，不用重启，就可以删除了。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">重启一次再试。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">&nbsp;</P> Tue, 03 May 2022 03:43:16 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160698#M25515 y2kim 2022-05-03T03:43:16Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160962#M25516 <P>谢谢，已经重置了，搞不定，不知道问题出在哪，只要升级11，一退回就这样，而且找不到原因。</P> Wed, 04 May 2022 14:12:01 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1160962#M25516 开开心心 2022-05-04T14:12:01Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1161079#M25517 <P>建议可以尝试用u盘重新安装win11试试</P> Thu, 05 May 2022 02:58:46 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1161079#M25517 Chen_long 2022-05-05T02:58:46Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1162380#M25518 <P>PN号识别有问题的，正常#号前面一般都是7位的，进入BIOS界面，将系统信息拍下照，看一下。</P> Tue, 10 May 2022 07:45:54 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/sheng-wan11bu-hao-yong-tui-hui10hou-ren-lian-shi-bie-bu-neng-yong/m-p/1162380#M25518 hlin 2022-05-10T07:45:54Z