https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/HP-410-Slim-lan-ya-shu-biao-kai-guan-dian-yuan-huo-zhe-zhong-qi-dian-nao-zhi-hou-wu-fa-zi-dong-lian-jie-de-wen-ti/m-p/1269564#M25890 <P>主机是什么品牌型号？</P> <P>找主机的厂商支持，更新无线和蓝牙驱动</P> Sat, 23 Dec 2023 07:08:48 GMT y2kim 2023-12-23T07:08:48Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/HP-410-Slim-lan-ya-shu-biao-kai-guan-dian-yuan-huo-zhe-zhong-qi-dian-nao-zhi-hou-wu-fa-zi-dong-lian-jie-de-wen-ti/m-p/1269562#M25889 <P>管理员你好，</P><P>HP 410slim这个鼠标蓝牙连接到电脑后，无论是关闭鼠标开关再打开还是重启电脑，鼠标都不能自动连接电脑，需要在电脑蓝牙列表中删除该鼠标设备，再重新配对连接，关闭鼠标或重启电脑之后上述故障依然存在。</P><P>排除过程：</P><P>用了2个不同的410鼠标，分别在2台不同的电脑上进行连接测试，2个鼠标的故障现象相同。</P><P>另外，已排除电脑蓝牙驱动问题，使用其他型号的蓝牙鼠标（惠普435、FM710A等鼠标）均使用正常。</P><P>请问是否有相同案例和解决办法，求助。</P><P>&nbsp;</P><P>鼠标的具体信息如下：</P><P>HP 410 silm蓝牙鼠标</P><P>PN: 4M0X5AA&nbsp; &nbsp;SN:9CP3090430</P><P>PN: 4M0X6AA&nbsp;&nbsp;SN:9CP2330TVD</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 23 Dec 2023 08:42:36 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/HP-410-Slim-lan-ya-shu-biao-kai-guan-dian-yuan-huo-zhe-zhong-qi-dian-nao-zhi-hou-wu-fa-zi-dong-lian-jie-de-wen-ti/m-p/1269562#M25889 汉客 2023-12-23T08:42:36Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/HP-410-Slim-lan-ya-shu-biao-kai-guan-dian-yuan-huo-zhe-zhong-qi-dian-nao-zhi-hou-wu-fa-zi-dong-lian-jie-de-wen-ti/m-p/1269564#M25890 <P>主机是什么品牌型号？</P> <P>找主机的厂商支持，更新无线和蓝牙驱动</P> Sat, 23 Dec 2023 07:08:48 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/HP-410-Slim-lan-ya-shu-biao-kai-guan-dian-yuan-huo-zhe-zhong-qi-dian-nao-zhi-hou-wu-fa-zi-dong-lian-jie-de-wen-ti/m-p/1269564#M25890 y2kim 2023-12-23T07:08:48Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/HP-410-Slim-lan-ya-shu-biao-kai-guan-dian-yuan-huo-zhe-zhong-qi-dian-nao-zhi-hou-wu-fa-zi-dong-lian-jie-de-wen-ti/m-p/1269586#M25891 <P>其中一台主机是Elitebook 830 G8，intel蓝牙驱动已在官网下载并更新，驱动版本22.250.02。</P><P>另一台主机是暗影精灵，驱动也更新至最新版本。</P><P>另外，在手机上也试了一下（华为Harmony OS），同样也是连接上后，关了开关再打开就用不了，不能自动连接。2个鼠标都是一样。</P><P>感觉是这个鼠标的bug，请官方关注。</P><P>&nbsp;</P><P>机 HP 830G8<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="主机系统版本" style="width: 468px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100849iE38813C2AC1FB642/image-size/large?v=v2&amp;px=999" role="button" title="Z]_JTF7KH1X3A`2`CWFOCZ0.png" alt="主机系统版本" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">主机系统版本</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝牙驱动已安装至22.250.02" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100850i9FC96AFE28ED1013/image-size/large?v=v2&amp;px=999" role="button" title="V](Y8_ZE9~N(0WPHS6~_DCQ.png" alt="蓝牙驱动已安装至22.250.02" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">蓝牙驱动已安装至22.250.02</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="惠普官网蓝牙驱动版本22.250.02" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100851i07F8B617A72C8593/image-size/large?v=v2&amp;px=999" role="button" title="JKJS4A@TQD$_8XCG16{XCBM.png" alt="惠普官网蓝牙驱动版本22.250.02" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">惠普官网蓝牙驱动版本22.250.02</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝牙固件版本" style="width: 480px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100852iB642AED7850C8893/image-size/large?v=v2&amp;px=999" role="button" title="`YVW`$1SY~WV]O@9468R[U2.png" alt="蓝牙固件版本" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">蓝牙固件版本</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝牙硬件ID" style="width: 463px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100853i5829324BF35EBE94/image-size/large?v=v2&amp;px=999" role="button" title="M6WR7U2%~V@QPJ[(%_8VQEP.png" alt="蓝牙硬件ID" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">蓝牙硬件ID</span></span></P><P>&nbsp;</P> Sat, 23 Dec 2023 08:40:18 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/HP-410-Slim-lan-ya-shu-biao-kai-guan-dian-yuan-huo-zhe-zhong-qi-dian-nao-zhi-hou-wu-fa-zi-dong-lian-jie-de-wen-ti/m-p/1269586#M25891 汉客 2023-12-23T08:40:18Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/HP-410-Slim-lan-ya-shu-biao-kai-guan-dian-yuan-huo-zhe-zhong-qi-dian-nao-zhi-hou-wu-fa-zi-dong-lian-jie-de-wen-ti/m-p/1269587#M25892 <P>鼠标的保修，打电话问</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">4006105110</P> Sat, 23 Dec 2023 08:46:36 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/HP-410-Slim-lan-ya-shu-biao-kai-guan-dian-yuan-huo-zhe-zhong-qi-dian-nao-zhi-hou-wu-fa-zi-dong-lian-jie-de-wen-ti/m-p/1269587#M25892 y2kim 2023-12-23T08:46:36Z