https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/ping-ban-dian-nao-chu-ping-gong-neng-shi-ling-gai-zen-me-jie-jue-bu-shi-chu-kong-ban/m-p/1374748#M26494 <P>使用工具加载驱动后仍旧无法使用触摸屏，建议到HP官方授权服务中心做进一步检测</P> <P><A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank" rel="noopener">服务中心查询</A></P> <P>&nbsp;</P> Tue, 06 Jan 2026 09:50:12 GMT 正在输入 2026-01-06T09:50:12Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/ping-ban-dian-nao-chu-ping-gong-neng-shi-ling-gai-zen-me-jie-jue-bu-shi-chu-kong-ban/m-p/1374687#M26490 <P>设备型号为HP Elite x21013 G3平板电脑，触屏功能无法使用，不是单一块区域失灵而是整个屏幕。但是人体学输入设备里显示触摸屏功能正常且已经启用，已经尝试禁用重启，屏幕擦拭，下载驱动精灵更新驱动。此类方法没有任何作用<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="计算机管理 2026_1_6 11_20_24.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130775i843D5058D9242AC0/image-size/large?v=v2&amp;px=999" role="button" title="计算机管理 2026_1_6 11_20_24.png" alt="计算机管理 2026_1_6 11_20_24.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="符合 HID 标准的触摸屏 属性 2026_1_6 11_27_58.png" style="width: 715px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130776i0443057E9021732F/image-size/large?v=v2&amp;px=999" role="button" title="符合 HID 标准的触摸屏 属性 2026_1_6 11_27_58.png" alt="符合 HID 标准的触摸屏 属性 2026_1_6 11_27_58.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="符合 HID 标准的触摸屏 属性 2026_1_6 11_28_06.png" style="width: 715px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130778iAA0A9A14E3B6E81B/image-size/large?v=v2&amp;px=999" role="button" title="符合 HID 标准的触摸屏 属性 2026_1_6 11_28_06.png" alt="符合 HID 标准的触摸屏 属性 2026_1_6 11_28_06.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="符合 HID 标准的触摸屏 属性 2026_1_6 11_28_12.png" style="width: 715px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130777iF25DB741760B7951/image-size/large?v=v2&amp;px=999" role="button" title="符合 HID 标准的触摸屏 属性 2026_1_6 11_28_12.png" alt="符合 HID 标准的触摸屏 属性 2026_1_6 11_28_12.png" /></span></P> Tue, 06 Jan 2026 03:34:56 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/ping-ban-dian-nao-chu-ping-gong-neng-shi-ling-gai-zen-me-jie-jue-bu-shi-chu-kong-ban/m-p/1374687#M26490 清云离 2026-01-06T03:34:56Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/ping-ban-dian-nao-chu-ping-gong-neng-shi-ling-gai-zen-me-jie-jue-bu-shi-chu-kong-ban/m-p/1374691#M26491 <P>你好，可以到BIOS界面中测试下触摸屏是否好用</P> <P>系统中可<SPAN>用下面的工具联网检查更新。</SPAN></P> <DIV style="direction: ltr; border-width: 100%;"> <DIV style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 7.6027in;"> <DIV style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 7.6027in;"> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)会通过网络连接惠普服务器，服务器中有和您机器一样型号的一个样本机的记录。通过分析对比，然后得出您和样本机器的差异，提示需要更新安装或缺少的驱动或软件。</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>HP Image Assistant (HPIA)下载</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.3.2.exe" target="_blank" rel="noopener"><SPAN>https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.3.2.exe</SPAN></A></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>大概过程</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>安装软件后会自动打开，点分析，然后等结果</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>点推荐</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1756776607379.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125938i554D5B0917790ED2/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1756776607379.png" alt="_0-1756776607379.png" /></span> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>然后勾选关键和推荐更新，点蓝色download按钮</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1756776607381.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125939iC875AC6B83048EA0/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1756776607381.png" alt="_1-1756776607381.png" /></span> <P>&nbsp;</P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>选择提取文件并安装，点蓝色按钮开始</SPAN></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1756776607382.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125940iC770E8A1E54F95B2/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1756776607382.png" alt="_2-1756776607382.png" /></span></DIV> </DIV> </DIV> Tue, 06 Jan 2026 04:08:13 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/ping-ban-dian-nao-chu-ping-gong-neng-shi-ling-gai-zen-me-jie-jue-bu-shi-chu-kong-ban/m-p/1374691#M26491 正在输入 2026-01-06T04:08:13Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/ping-ban-dian-nao-chu-ping-gong-neng-shi-ling-gai-zen-me-jie-jue-bu-shi-chu-kong-ban/m-p/1374743#M26492 <P>按照你的方法下载工具后找到了四个关键重点的更新，然后更新后重启并没有解决问题。现在我进入bios界面找不到你说的测试屏幕的功能。</P> Tue, 06 Jan 2026 09:30:22 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/ping-ban-dian-nao-chu-ping-gong-neng-shi-ling-gai-zen-me-jie-jue-bu-shi-chu-kong-ban/m-p/1374743#M26492 清云离 2026-01-06T09:30:22Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/ping-ban-dian-nao-chu-ping-gong-neng-shi-ling-gai-zen-me-jie-jue-bu-shi-chu-kong-ban/m-p/1374746#M26493 <P><SPAN>按照你的方法下载工具后找到了四个关键重点的更新，然后更新后重启并没有解决问题。现在我进入bios界面找不到你说的测试屏幕的功能。</SPAN></P> Tue, 06 Jan 2026 09:28:54 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/ping-ban-dian-nao-chu-ping-gong-neng-shi-ling-gai-zen-me-jie-jue-bu-shi-chu-kong-ban/m-p/1374746#M26493 清云离 2026-01-06T09:28:54Z https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/ping-ban-dian-nao-chu-ping-gong-neng-shi-ling-gai-zen-me-jie-jue-bu-shi-chu-kong-ban/m-p/1374748#M26494 <P>使用工具加载驱动后仍旧无法使用触摸屏，建议到HP官方授权服务中心做进一步检测</P> <P><A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank" rel="noopener">服务中心查询</A></P> <P>&nbsp;</P> Tue, 06 Jan 2026 09:50:12 GMT https://h30471.www3.hp.com/t5/ping-ban-dian-nao-ji-qi-ta-chan-pin/ping-ban-dian-nao-chu-ping-gong-neng-shi-ling-gai-zen-me-jie-jue-bu-shi-chu-kong-ban/m-p/1374748#M26494 正在输入 2026-01-06T09:50:12Z