https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780305#M203802 <P>这是最近刚买的新机器，还没有扫描成功过，玻璃面板什么的都很干净，打印倒是没有问题。重启了好多次，驱动也重装过，windows 10系统也试过，还是扫不出来，是机器硬件的问题吗？</P> Wed, 25 May 2016 16:59:36 GMT Freak 2016-05-25T16:59:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780304#M203801 <P>不管扫描或复印什么内容，出来的整张图片都是竖向彩色条纹。<IMG src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/17372i915AF825D7D0A1A4/image-size/medium?v=v2&amp;px=-1" border="0" alt="扫描的图像.tif" title="扫描的图像.tif" /></P> Wed, 25 May 2016 16:52:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780304#M203801 Freak 2016-05-25T16:52:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780305#M203802 <P>这是最近刚买的新机器，还没有扫描成功过，玻璃面板什么的都很干净，打印倒是没有问题。重启了好多次，驱动也重装过，windows 10系统也试过，还是扫不出来，是机器硬件的问题吗？</P> Wed, 25 May 2016 16:59:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780305#M203802 Freak 2016-05-25T16:59:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780317#M203803 <P>如果确认扫描和复印都是一样的现象，那就是扫描组件出问题了，联系维修中心或者经销商吧。</P> Thu, 26 May 2016 01:32:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780317#M203803 elvis 2016-05-26T01:32:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780322#M203808 <P>建议刷新一下固件，再测试效果。如果故障依旧，那么就是扫描组件的硬件故障了，需要维修。</P> Thu, 26 May 2016 02:01:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780322#M203808 小P师傅 2016-05-26T02:01:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780327#M203811 <P>拔掉电源线，放一段时间，再插上电源线开机试试，如果还是一样，可能就是扫描头故障，需要送修了。</P> Thu, 26 May 2016 02:13:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780327#M203811 Tsingddi 2016-05-26T02:13:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780330#M203814 <P>请按照上述提到的方法.将机器关闭,静置一段时间.然后再试一下扫描或者复印.</P><P>&nbsp;</P><P>打印好的情况下,扫描和复印出现问题多数是因为扫描头的硬件故障</P> Thu, 26 May 2016 02:19:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780330#M203814 KevinL 2016-05-26T02:19:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780374#M203860 这个可能是扫描组件问题，可以拔下所有电源联系，放置20分钟后，在试试看，无效的话，建议送修检测 Thu, 26 May 2016 06:02:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/DeskJet-2132sao-miao-fu-yin-shi-quan-dou-shi-shu-xiang-cai-se-tiao-wen-qiu-bang-mang-jie-jue-shi-na-li-chu-wen-ti-le/m-p/780374#M203860 hq2852 2016-05-26T06:02:57Z