https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813516#M210610 <P>您好</P><P>如果驱动程序已经安装成功，一般和版本无关，重点检查打印机驱动程序所使用的端口类型。</P><P>如果是dot4或其它类型的打印端口，建议先将端口更新为usb，然后选择usb端口打印测试，谢谢。</P> Tue, 07 Feb 2017 01:18:18 GMT 双鱼座鲨鱼 2017-02-07T01:18:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813339#M210566 <P><IMG src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/21196i1C2368D3B51765F0/image-size/original?v=1.0&amp;px=-1" border="0" alt="无标题.png" title="无标题.png" />HP LaserJet 1020 plus打印机一直正常使用，连的台式电脑，win7系统，最近出现故障，打印无响应，查看设备和打印机页面，显示如上图，重新安装驱动也不行，请帮忙解决，谢谢！</P> Mon, 06 Feb 2017 00:40:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813339#M210566 liuhq 2017-02-06T00:40:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813343#M210567 <P>您好</P><P>从您所发的截图来看，打印机驱动没有安装成功。</P><P>您可以尝试通过电脑端的设置管理器进行更新，可参考：</P><P><A href="http://h30471.www3.hp.com/t5/forums/forumtopicpage/board-id/Install/message-id/39729#M39729" target="_blank">http://h30471.www3.hp.com/t5/forums/forumtopicpage/board-id/Install/message-id/39729#M39729</A><BR /><A href="http://h30471.www3.hp.com/t5/forums/forumtopicpage/board-id/Printing/message-id/206489#M206489" target="_blank">http://h30471.www3.hp.com/t5/forums/forumtopicpage/board-id/Printing/message-id/206489#M206489</A></P> Mon, 06 Feb 2017 00:58:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813343#M210567 双鱼座鲨鱼 2017-02-06T00:58:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813483#M210602 <P>您好！我的是win7系统，不是win10系统。打印机一直正常使用，是近期出现的问题，我们办公室两台HP1020都出现同样的问题，就是打印不响应。我重新安装驱动，总是说已经是最新版本，目前状态如下：<IMG src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/21235i358B2152632F1C86/image-size/original?v=1.0&amp;px=-1" border="0" alt="无标题.png" title="无标题.png" /></P> Mon, 06 Feb 2017 08:55:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813483#M210602 liuhq 2017-02-06T08:55:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813487#M210604 <P>win7和win10安装驱动的方法是一样的，都是使用vista的驱动</P><P>主要是端口的问题，如果端口是dot4，需要更新成usb再测试打印</P><P>方便的话，可以把整个操作步骤发截图给我，谢谢</P> Mon, 06 Feb 2017 08:59:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813487#M210604 双鱼座鲨鱼 2017-02-06T08:59:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813507#M210606 <P>您好！我按照网友介绍的攻略，先手动删除打印机驱动程序，然后从HP官网上下载并安装最新的驱动，打印机能正常工作了。</P><P>因为我同事相继出现了相同的情况，猜测有可能是原驱动程序版本过低，或者杀毒软件错误地破坏了驱动程序。</P> Tue, 07 Feb 2017 00:08:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813507#M210606 liuhq 2017-02-07T00:08:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813516#M210610 <P>您好</P><P>如果驱动程序已经安装成功，一般和版本无关，重点检查打印机驱动程序所使用的端口类型。</P><P>如果是dot4或其它类型的打印端口，建议先将端口更新为usb，然后选择usb端口打印测试，谢谢。</P> Tue, 07 Feb 2017 01:18:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813516#M210610 双鱼座鲨鱼 2017-02-07T01:18:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813568#M210614 <P>我的接口一直未USB接口，没有变过，不过还是谢谢了</P> Tue, 07 Feb 2017 03:41:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813568#M210614 liuhq 2017-02-07T03:41:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813581#M210615 <P>客气，有问题及时联系我们:smileytongue:</P> Tue, 07 Feb 2017 04:55:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813581#M210615 双鱼座鲨鱼 2017-02-07T04:55:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813684#M210625 <P>在设备管理器中的通用串行总线控制器中,是否有显示USB打印支持?</P> Tue, 07 Feb 2017 16:21:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813684#M210625 Lindj 2017-02-07T16:21:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813699#M210633 <P>是的，有显示</P> Wed, 08 Feb 2017 00:05:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813699#M210633 liuhq 2017-02-08T00:05:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813712#M210636 <P>请参照上面的两个链接，先安装驱动，再更新打印机端口，然后测试打印，谢谢。</P> Wed, 08 Feb 2017 01:16:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813712#M210636 双鱼座鲨鱼 2017-02-08T01:16:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813760#M210651 <P>一般只要端口USB能识别出来，那么驱动安装不上的话，通过添加打印机的方式安装驱动基本都是可以的</P> Wed, 08 Feb 2017 05:25:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tai-shi-dian-nao-wu-fa-lian-jieHP-LaserJet-1020-plus-da-yin-ji/m-p/813760#M210651 hq2852 2017-02-08T05:25:34Z